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Concrete Technical Services Specialist
CarbonCure Technologies
IT
United States
Posted on Aug 14, 2024
About CarbonCure Technologies
CarbonCure Technologies is a fast-growing carbon utilization tech company deploying easy-to-adopt solutions that enable concrete producers to use captured CO₂ to produce reliable, lower carbon concrete mixes. With hundreds of systems operating across dozens of countries, more than six million truckloads of CarbonCure mixes have supplied thousands of sustainable construction projects worldwide amid surging demand for greener building materials. CarbonCure’s cutting-edge research and innovation have garnered global recognition and prestigious awards, most notably the Carbon XPRIZE Grand Prize and induction into the Cleantech 100 Hall of Fame. CarbonCure’s investors include Breakthrough Energy Ventures, Blue Earth Capital, BDC, Amazon, Taronga Ventures, 2150, Microsoft, Samsung Ventures, BH3 Growth Equity, Carbon Direct, GreenSoil Investments and Mitsubishi Corporation. Follow CarbonCure on LinkedIn.
Our Culture
Our team is made up of energetic, entrepreneurial individuals who are passionate about driving meaningful solutions to combat climate change. Besides being dedicated to our mission, we believe in work-life balance and active involvement in our local community. We value integrity and accountability; and our core values include trust, high performance, collaboration, straight-talk, and continued innovation. We don’t take ourselves too seriously, but we are here to change the world.
Purpose Driven Position
Under the direction of the Technical Services Manager, the Technical Services Specialist works primarily to drive customer success through implementation with ongoing technical support throughout the customer journey.
CarbonCure is seeking Specialists who possess both interpersonal and technical skills, however, the scope of this role is primarily customer service-based and applicants with demonstrated technical sales and customer service backgrounds will be prioritized. Training opportunities on technical standards will be provided. Overall, CarbonCure is looking for someone that will be fully invested in customer success as a professional mandate.
What you'll need to succeed
- 3-5 years’ experience in a customer-facing, technical role
- Demonstrated excellence in customer support, service and relationship development, including personal and professional references
- Demonstrated technical aptitude that allows one to professionally understand, develop and present technical solutions to technical end users
- Background in the construction, admixtures, civil engineering, cement and concrete industry considered a strong asset
- An undergraduate degree or diploma in civil engineering or civil engineering technology considered an asset
- Valid driver’s license and clear driving record
- Experience with various software; including zoom, slack, project management platforms
- Experience using a customer relationship management tool (ex: Salesforce) would be considered a strong asset
- Valid passport and legal ability to travel internationally within Canada and the US
What you'll be doing
- Build strong relationships with customer quality control and tech services teams to gain confidence in the technology and build trust with their teams
- confidence in the technology and build trust in their teams
- Standardized field testing for concrete on various ready-mix concrete plant sites
- Provide top-notch support to Quality Control and Technical Services staff and advise on product integration into customers’ existing operations
- Data collection and entry into our internal systems for analysis
- Concrete specific data analysis, visualization and management
- Identify oppurtunities for increased use of CarbonCure's technology in customer's daily production volume
- Communicate effectively the testing requirements for CarbonCure implementation
- Travel up to 50%
We are changing the world. We need you, please contact us.
Closing Statement
We would like to thank all applicants for their interest. Please note only those selected for an interview will be contacted. If you feel passionate about this opportunity and believe that you have the skills to excel in this role, apply! Or if this sounds like someone you know, please share this posting.
We want you to know that you can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself. We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.