Explore careers

Want to be part of the innovative teams on the frontlines of climate technology? View open jobs and easily apply.

Aerial view of a mall plane flying over fields
\n\n\n\n

\n\n\n\n\n \n\n
<script type="text/javascript" src="https://app.jibecdn.com/prod/cdn.js"></script>\n
\n\n\n
<div id="skip" class="jibe-container" role="navigation" aria-label="link navigation">\n  <button class="skip-to-main" onclick="skipToMain()" role="link">Skip to Main Content</button>\n</div>\n\n  <div id="all-content" class="snap-content " role="main">\n      \n\n    <section class="header-container" role="navigation">\n
\n
\n
\n \n\n\n\n
\n
\n \n \"logo\"\n
\n
\n \n \n
\n
\n
\n
\n / home \n
\n
\n
\n \n\n
</div>         \n<div class="collapse mobile-menu navbar-nav" id="header-nav--collapse">\n    <ul class="header__menu">\n      <li class="content-first">\n
\n

Search Jobs\n

\n\n
  • Home
  • \n
  • Work
  • \n
  • Life
  • \n
  • Students
  • \n
  • Check Application Status
  • \n \n
    \n
    \n \n\n\n \n\n \n \n\n
    <descriptions-app style="display: block;" _nghost-dkk-c72="" ng-version="11.0.5"><div _ngcontent-dkk-c72="" class="job-description-container">\n
    \n
    \n
    \n\n
    \n
    \n
    \n

    Supervisor, Field Service Launch (Central)

    \n\n
    \n\n
    \n
    \n

    Job Description

    \n
    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

    \n

     

    \n

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Service Center Launch Assistant Manager will be responsible for support and of initiatives to bring Rivian Service Centers to market from early planning stages through the final launch. As a New Center Launch Assistant Manager, you will travel throughout North America, upstarting new Service Centers on a rotation during a massive growth phase. In addition, you will support service centers in leadership roles as needed.  This role will require high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills and cross-team collaboration.  To be successful in this role, you must thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.  Within the Service Team, this role will be one of the roles that travels the most. The love and flexibility to travel and mentor are a must.


    Responsibilities

      \n
    • \nBuild plan, maintain timelines, and provide onsite leadership for launch of new service facilities 
    • \n
    • \nLead and manage all local operations on the ground in various locations 
    • \n
    • \nWork in partnership with cross functional teams regularly on implementing and continuously improving field service operations 
    • \n
    • \nTrain and manage processes for new service centers  
    • \n
    • \nTrain new leaders in the field service organization  
    • \n
    • \nManage and coach to operational execution and excellence across our Service network  
    • \n
    • \nBuild, maintain, and communicate detailed reporting 
    • \n
    • \nAssist and support all aspects of the service organization 
    • \n
    • \nIdentify roadblocks in service centers and work with cross functional partners to solve  
    • \n
    • \nEnsure that appropriate communications take place throughout the locations 
    • \n
    • \nResponsible for ensuring establishment of safe service business practices and processes 
    • \n
    • \nCollaborate with Service Managers to improve processes and maximize field productivity  
    • \n
    • \nBuild and develop a high-impact team of customer-facing professionals (technicians, and service advisors), capable of supporting National service centers in a fast-paced and dynamic environment   
    • \n
    • \nLead and manage the launch and field team with a hands-on mindset and servant leadership 
    • \n
    • \nBuild and contribute to a Rivian culture that is inclusive, and maintains high levels of team morale 
    • \n

    Qualifications

      \n
    • \nDemonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications  
    • \n
    • \nExperience in leading teams in an automotive or high-tech environment  
    • \n
    • \nProven success in driving service requirements in a complex environment  
    • \n
    • \nExcellent verbal and written communication skills 
    • \n
    • \nExcellent planning and organizational skills with attention to detail 
    • \n
    • \nDemonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact  
    • \n
    • \nAbility to multi-task, adapt to changing priorities and meet deadlines  
    • \n
    • \nBachelor’s Degree or equivalent experience  
    • \n
    • \nAbility to travel as needed (up to 80% or extended assignments)  
    • \n
    • \nMust possess a valid driver’s license  
    • \n
    • \nExperience in automotive equipment and servicing methods  
    • \n
    • \nMust be at least 21 years of age 
    • \n
    • \nNo drug or alcohol related driving incidents in the last 3 years 
    • \n
    • \nNo more than 1 serious moving violation in the last 3 years 
    • \n
    • \nWill be subject to continuous Motor Vehicle Record (MVR) monitoring 
    • \n
    • \nPhysical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). 
    • \n
    • \nFrequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners 
    • \n
    • \nStrong understanding of written and spoken English 
    • \n
    • \nAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. 
    • \n
    • \nMust be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours 
    • \n

    Pay Disclosure

    Salary Range: $102,000 - $118,000 (actual compensation will be determined based on experience and other factors permitted by law).

    \n

    Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.




    Equal Opportunity

    \n

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

    \n

     

    \n

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    \n

    Candidate Data Privacy

    \n

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

    \n

     

    \n

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

    \n

     

    \n

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

    \n

     

    \n

    Please note that we are currently not accepting applications from third party application services.

    \n
    \n\n
    \n\n
    \n
    \n\n \n\n \n\n \n \n\n \n
    <!-- FOR BRANDING SPECIFIC TRACKING SCRIPTS -->\n\n\n\n\n    \n
    \n\n
    \n
    \n
    \n

    Subscribe to learn about our latest news, updates and adventures.

    \n
    \n \n
    \n
    \n\n\n
    \n
    \n
    \n
    \n
    \n R1T\n R1S\n Gear Shop\n
    \n
    \n Fleet\n Our Company\n \n
    \n \n \n
    \n
    \n \n \n \n\n
          <a href="https://www.instagram.com/rivianofficial/" token-data="LP.FOOTER.SOCIAL-LINK_2" token-type="text" target="_blank">\n        <i class="fa fa-instagram" aria-hidden="true"></i>\n      </a>\n      <a href="https://twitter.com/rivian" token-data="LP.FOOTER.SOCIAL-LINK_3" token-type="text" target="_blank">\n        <i class="fa fa-twitter" aria-hidden="true"></i>\n      </a>\n      <a href="https://www.youtube.com/channel/UCPMdVVKDEUrbp3nH46sTZmg" token-data="LP.FOOTER.SOCIAL-LINK_4" token-type="text" target="_blank">\n        <i class="fa fa-youtube-play" aria-hidden="true"></i>\n      </a>\n  </div>\n</div>\n
    \n
    \n
    \n
    \n

    \n @ 2023, Rivian. All Rights Reserved.\n

    \n Privacy Policy\n Terms of Use \n

    \n @ 2023, Rivian. All Rights Reserved.\n

    \n
    \n
    \n
    \n\n\n\n\n\n\n\n\n\n\n\n\n\n
      </div>\n
    \n\n\n\n\n\n\n\n\n\n\n\n\n\n \n \n\n\n
    <script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"5347","category":[" Service"],"full_location":"Remote, United States","short_location":"Remote, United States","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"5347","title":"Supervisor, Field Service Launch (Central)","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">The&nbsp;</span><strong><span data-contrast=\\"auto\\">Service Center Launch Assistant Manager</span></strong><span data-contrast=\\"auto\\">&nbsp;will be responsible for support and of initiatives to bring Rivian Service Centers to market from early planning stages through the final launch. As a New Center Launch Assistant Manager, you will travel throughout North America, upstarting new Service Centers on a rotation during a massive growth phase. In addition, you will support service centers in leadership roles as needed.&nbsp;</span> <span data-contrast=\\"auto\\">This role will require high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills and cross-team collaboration.&nbsp; To be successful in this role, you must thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.&nbsp; Within the Service Team, this role will be one of the roles that travels the most. The love and flexibility to travel and mentor are a must.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build plan, maintain timelines, and provide onsite leadership for launch of new service facilities</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage all local operations on the ground in various locations</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train and manage processes for new service centers&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train new leaders in the field service organization</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Manage and coach to operational execution and excellence across our Service network</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build, maintain, and communicate detailed reporting</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Assist and support all aspects of the service organization</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Identify roadblocks in service centers and work with cross functional partners to solve</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ensure that appropriate communications take place throughout the locations</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Responsible for ensuring establishment of safe service business practices and processes</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Collaborate with Service Managers to improve processes and maximize field productivity</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and develop a high-impact team of customer-facing professionals (technicians, and service advisors), capable of supporting National service centers in a fast-paced and dynamic environment&nbsp;</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage the launch and field team with a hands-on mindset and servant leadership</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and contribute to a Rivian culture that is inclusive, and maintains high levels of team morale</span>&nbsp;</li></ul> <br><strong>Qualifications</strong><br><br><ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in leading teams in an automotive or&nbsp;high-tech&nbsp;environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Proven success in driving service requirements in a complex environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent verbal and written communication skills</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent planning and organizational skills with attention to detail</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to multi-task, adapt to changing priorities and meet deadlines&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Bachelor&rsquo;s Degree or equivalent experience&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to travel as needed (up to 80% or extended assignments)&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must possess a valid driver&rsquo;s license&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in automotive equipment and servicing methods&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be at least 21 years of age</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No drug or alcohol related driving incidents in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No more than 1 serious moving violation in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring</span>&nbsp;</li><li data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;lbs).</span>&nbsp;</li><li data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span>&nbsp;</li><li data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Strong understanding of written and spoken English</span>&nbsp;</li><li data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</span>&nbsp;</li><li data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours</span>&nbsp;</li></ul> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Salary Range: $102,000 - $118,000 </strong>(actual compensation will be determined based on experience and other factors permitted by law).</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary: </strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"United States, Remote","city":"Remote","country":"United States","country_code":"US","location_type":"LAT_LNG","latitude":43.00595,"longitude":-123.89259,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in leading teams in an automotive or&nbsp;high-tech&nbsp;environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Proven success in driving service requirements in a complex environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent verbal and written communication skills</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent planning and organizational skills with attention to detail</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to multi-task, adapt to changing priorities and meet deadlines&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Bachelor&rsquo;s Degree or equivalent experience&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to travel as needed (up to 80% or extended assignments)&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must possess a valid driver&rsquo;s license&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in automotive equipment and servicing methods&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be at least 21 years of age</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No drug or alcohol related driving incidents in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No more than 1 serious moving violation in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring</span>&nbsp;</li><li data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;lbs).</span>&nbsp;</li><li data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span>&nbsp;</li><li data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Strong understanding of written and spoken English</span>&nbsp;</li><li data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</span>&nbsp;</li><li data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours</span>&nbsp;</li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build plan, maintain timelines, and provide onsite leadership for launch of new service facilities</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage all local operations on the ground in various locations</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train and manage processes for new service centers&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train new leaders in the field service organization</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Manage and coach to operational execution and excellence across our Service network</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build, maintain, and communicate detailed reporting</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Assist and support all aspects of the service organization</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Identify roadblocks in service centers and work with cross functional partners to solve</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ensure that appropriate communications take place throughout the locations</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Responsible for ensuring establishment of safe service business practices and processes</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Collaborate with Service Managers to improve processes and maximize field productivity</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and develop a high-impact team of customer-facing professionals (technicians, and service advisors), capable of supporting National service centers in a fast-paced and dynamic environment&nbsp;</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage the launch and field team with a hands-on mindset and servant leadership</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and contribute to a Rivian culture that is inclusive, and maintains high levels of team morale</span>&nbsp;</li></ul>","posted_date":"2023-06-07T17:22:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/5347/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"000070e628ecc9d75aa2da5944363525186c"},"icims":{"revision_int":14,"uuid":"92b60c18-014b-47a7-9a64-71178295b463","primary_posted_site_object":{"datePosted":"2023-06-07T17:22:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-08-24T22:31:11Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"0f3e3a58ba417ed44973f4208a23bdff","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/81216864291562182"},"import_id":"53b67556-2880-49ee-99ec-cecdadb7e5c3","redirectOnApply":true,"questionservice":{"id":"27118757"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-08-24T22:31:38+0000","create_date":"2023-08-16T03:46:26+0000"},"jobFormatted":{"categories":"Service","location":"Remote, United States","title":"Supervisor, Field Service Launch (Central)","seo_title":["Service","Remote%2C+United+States","Supervisor%2C+Field+Service+Launch+(Central)"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">The&nbsp;</span><strong><span data-contrast=\\"auto\\">Service Center Launch Assistant Manager</span></strong><span data-contrast=\\"auto\\">&nbsp;will be responsible for support and of initiatives to bring Rivian Service Centers to market from early planning stages through the final launch. As a New Center Launch Assistant Manager, you will travel throughout North America, upstarting new Service Centers on a rotation during a massive growth phase. In addition, you will support service centers in leadership roles as needed.&nbsp;</span> <span data-contrast=\\"auto\\">This role will require high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills and cross-team collaboration.&nbsp; To be successful in this role, you must thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.&nbsp; Within the Service Team, this role will be one of the roles that travels the most. The love and flexibility to travel and mentor are a must.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build plan, maintain timelines, and provide onsite leadership for launch of new service facilities</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage all local operations on the ground in various locations</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train and manage processes for new service centers&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train new leaders in the field service organization</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Manage and coach to operational execution and excellence across our Service network</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build, maintain, and communicate detailed reporting</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Assist and support all aspects of the service organization</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Identify roadblocks in service centers and work with cross functional partners to solve</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ensure that appropriate communications take place throughout the locations</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Responsible for ensuring establishment of safe service business practices and processes</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Collaborate with Service Managers to improve processes and maximize field productivity</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and develop a high-impact team of customer-facing professionals (technicians, and service advisors), capable of supporting National service centers in a fast-paced and dynamic environment&nbsp;</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage the launch and field team with a hands-on mindset and servant leadership</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and contribute to a Rivian culture that is inclusive, and maintains high levels of team morale</span>&nbsp;</li></ul> <br><strong>Qualifications</strong><br><br><ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in leading teams in an automotive or&nbsp;high-tech&nbsp;environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Proven success in driving service requirements in a complex environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent verbal and written communication skills</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent planning and organizational skills with attention to detail</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to multi-task, adapt to changing priorities and meet deadlines&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Bachelor&rsquo;s Degree or equivalent experience&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to travel as needed (up to 80% or extended assignments)&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must possess a valid driver&rsquo;s license&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in automotive equipment and servicing methods&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be at least 21 years of age</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No drug or alcohol related driving incidents in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No more than 1 serious moving violation in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring</span>&nbsp;</li><li data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;lbs).</span>&nbsp;</li><li data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span>&nbsp;</li><li data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Strong understanding of written and spoken English</span>&nbsp;</li><li data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</span>&nbsp;</li><li data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours</span>&nbsp;</li></ul> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Salary Range: $102,000 - $118,000 </strong>(actual compensation will be determined based on experience and other factors permitted by law).</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary: </strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in leading teams in an automotive or&nbsp;high-tech&nbsp;environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Proven success in driving service requirements in a complex environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent verbal and written communication skills</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent planning and organizational skills with attention to detail</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to multi-task, adapt to changing priorities and meet deadlines&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Bachelor&rsquo;s Degree or equivalent experience&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to travel as needed (up to 80% or extended assignments)&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must possess a valid driver&rsquo;s license&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in automotive equipment and servicing methods&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be at least 21 years of age</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No drug or alcohol related driving incidents in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No more than 1 serious moving violation in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring</span>&nbsp;</li><li data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;lbs).</span>&nbsp;</li><li data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span>&nbsp;</li><li data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Strong understanding of written and spoken English</span>&nbsp;</li><li data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</span>&nbsp;</li><li data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours</span>&nbsp;</li></ul>","responsibilities":"<ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build plan, maintain timelines, and provide onsite leadership for launch of new service facilities</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage all local operations on the ground in various locations</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train and manage processes for new service centers&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train new leaders in the field service organization</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Manage and coach to operational execution and excellence across our Service network</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build, maintain, and communicate detailed reporting</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Assist and support all aspects of the service organization</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Identify roadblocks in service centers and work with cross functional partners to solve</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ensure that appropriate communications take place throughout the locations</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Responsible for ensuring establishment of safe service business practices and processes</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Collaborate with Service Managers to improve processes and maximize field productivity</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and develop a high-impact team of customer-facing professionals (technicians, and service advisors), capable of supporting National service centers in a fast-paced and dynamic environment&nbsp;</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage the launch and field team with a hands-on mindset and servant leadership</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and contribute to a Rivian culture that is inclusive, and maintains high levels of team morale</span>&nbsp;</li></ul>","clientName":"Rivian Careers Home","locations":"Remote, United States"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["locations","categories"],"fields":[{"item":"locations","token":"JOB_DESCRIPTION.LOCATION","ariaLabel":"JOB_DESCRIPTION.LOCATION_ARIA_LABEL","fieldType":"location"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"careers-home","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Rivian Careers Home","data":{"slug":"5347","category":[" Service"],"full_location":"Remote, United States","short_location":"Remote, United States","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"5347","title":"Supervisor, Field Service Launch (Central)","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">The&nbsp;</span><strong><span data-contrast=\\"auto\\">Service Center Launch Assistant Manager</span></strong><span data-contrast=\\"auto\\">&nbsp;will be responsible for support and of initiatives to bring Rivian Service Centers to market from early planning stages through the final launch. As a New Center Launch Assistant Manager, you will travel throughout North America, upstarting new Service Centers on a rotation during a massive growth phase. In addition, you will support service centers in leadership roles as needed.&nbsp;</span> <span data-contrast=\\"auto\\">This role will require high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills and cross-team collaboration.&nbsp; To be successful in this role, you must thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.&nbsp; Within the Service Team, this role will be one of the roles that travels the most. The love and flexibility to travel and mentor are a must.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build plan, maintain timelines, and provide onsite leadership for launch of new service facilities</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage all local operations on the ground in various locations</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train and manage processes for new service centers&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train new leaders in the field service organization</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Manage and coach to operational execution and excellence across our Service network</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build, maintain, and communicate detailed reporting</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Assist and support all aspects of the service organization</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Identify roadblocks in service centers and work with cross functional partners to solve</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ensure that appropriate communications take place throughout the locations</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Responsible for ensuring establishment of safe service business practices and processes</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Collaborate with Service Managers to improve processes and maximize field productivity</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and develop a high-impact team of customer-facing professionals (technicians, and service advisors), capable of supporting National service centers in a fast-paced and dynamic environment&nbsp;</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage the launch and field team with a hands-on mindset and servant leadership</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and contribute to a Rivian culture that is inclusive, and maintains high levels of team morale</span>&nbsp;</li></ul> <br><strong>Qualifications</strong><br><br><ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in leading teams in an automotive or&nbsp;high-tech&nbsp;environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Proven success in driving service requirements in a complex environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent verbal and written communication skills</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent planning and organizational skills with attention to detail</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to multi-task, adapt to changing priorities and meet deadlines&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Bachelor&rsquo;s Degree or equivalent experience&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to travel as needed (up to 80% or extended assignments)&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must possess a valid driver&rsquo;s license&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in automotive equipment and servicing methods&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be at least 21 years of age</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No drug or alcohol related driving incidents in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No more than 1 serious moving violation in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring</span>&nbsp;</li><li data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;lbs).</span>&nbsp;</li><li data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span>&nbsp;</li><li data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Strong understanding of written and spoken English</span>&nbsp;</li><li data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</span>&nbsp;</li><li data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours</span>&nbsp;</li></ul> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Salary Range: $102,000 - $118,000 </strong>(actual compensation will be determined based on experience and other factors permitted by law).</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary: </strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"United States, Remote","city":"Remote","country":"United States","country_code":"US","location_type":"LAT_LNG","latitude":43.00595,"longitude":-123.89259,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in leading teams in an automotive or&nbsp;high-tech&nbsp;environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Proven success in driving service requirements in a complex environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent verbal and written communication skills</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent planning and organizational skills with attention to detail</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to multi-task, adapt to changing priorities and meet deadlines&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Bachelor&rsquo;s Degree or equivalent experience&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to travel as needed (up to 80% or extended assignments)&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must possess a valid driver&rsquo;s license&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in automotive equipment and servicing methods&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be at least 21 years of age</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No drug or alcohol related driving incidents in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No more than 1 serious moving violation in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring</span>&nbsp;</li><li data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;lbs).</span>&nbsp;</li><li data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span>&nbsp;</li><li data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Strong understanding of written and spoken English</span>&nbsp;</li><li data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</span>&nbsp;</li><li data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours</span>&nbsp;</li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build plan, maintain timelines, and provide onsite leadership for launch of new service facilities</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage all local operations on the ground in various locations</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train and manage processes for new service centers&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train new leaders in the field service organization</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Manage and coach to operational execution and excellence across our Service network</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build, maintain, and communicate detailed reporting</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Assist and support all aspects of the service organization</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Identify roadblocks in service centers and work with cross functional partners to solve</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ensure that appropriate communications take place throughout the locations</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Responsible for ensuring establishment of safe service business practices and processes</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Collaborate with Service Managers to improve processes and maximize field productivity</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and develop a high-impact team of customer-facing professionals (technicians, and service advisors), capable of supporting National service centers in a fast-paced and dynamic environment&nbsp;</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage the launch and field team with a hands-on mindset and servant leadership</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and contribute to a Rivian culture that is inclusive, and maintains high levels of team morale</span>&nbsp;</li></ul>","posted_date":"2023-06-07T17:22:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/5347/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"000070e628ecc9d75aa2da5944363525186c"},"icims":{"revision_int":14,"uuid":"92b60c18-014b-47a7-9a64-71178295b463","primary_posted_site_object":{"datePosted":"2023-06-07T17:22:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-08-24T22:31:11Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"0f3e3a58ba417ed44973f4208a23bdff","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/81216864291562182"},"import_id":"53b67556-2880-49ee-99ec-cecdadb7e5c3","redirectOnApply":true,"questionservice":{"id":"27118757"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-08-24T22:31:38+0000","create_date":"2023-08-16T03:46:26+0000"},"formattedData":{"categories":"Service","location":"Remote, United States","title":"Supervisor, Field Service Launch (Central)","seo_title":["Service","Remote%2C+United+States","Supervisor%2C+Field+Service+Launch+(Central)"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">The&nbsp;</span><strong><span data-contrast=\\"auto\\">Service Center Launch Assistant Manager</span></strong><span data-contrast=\\"auto\\">&nbsp;will be responsible for support and of initiatives to bring Rivian Service Centers to market from early planning stages through the final launch. As a New Center Launch Assistant Manager, you will travel throughout North America, upstarting new Service Centers on a rotation during a massive growth phase. In addition, you will support service centers in leadership roles as needed.&nbsp;</span> <span data-contrast=\\"auto\\">This role will require high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills and cross-team collaboration.&nbsp; To be successful in this role, you must thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.&nbsp; Within the Service Team, this role will be one of the roles that travels the most. The love and flexibility to travel and mentor are a must.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build plan, maintain timelines, and provide onsite leadership for launch of new service facilities</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage all local operations on the ground in various locations</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train and manage processes for new service centers&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train new leaders in the field service organization</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Manage and coach to operational execution and excellence across our Service network</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build, maintain, and communicate detailed reporting</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Assist and support all aspects of the service organization</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Identify roadblocks in service centers and work with cross functional partners to solve</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ensure that appropriate communications take place throughout the locations</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Responsible for ensuring establishment of safe service business practices and processes</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Collaborate with Service Managers to improve processes and maximize field productivity</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and develop a high-impact team of customer-facing professionals (technicians, and service advisors), capable of supporting National service centers in a fast-paced and dynamic environment&nbsp;</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage the launch and field team with a hands-on mindset and servant leadership</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and contribute to a Rivian culture that is inclusive, and maintains high levels of team morale</span>&nbsp;</li></ul> <br><strong>Qualifications</strong><br><br><ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in leading teams in an automotive or&nbsp;high-tech&nbsp;environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Proven success in driving service requirements in a complex environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent verbal and written communication skills</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent planning and organizational skills with attention to detail</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to multi-task, adapt to changing priorities and meet deadlines&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Bachelor&rsquo;s Degree or equivalent experience&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to travel as needed (up to 80% or extended assignments)&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must possess a valid driver&rsquo;s license&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in automotive equipment and servicing methods&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be at least 21 years of age</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No drug or alcohol related driving incidents in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No more than 1 serious moving violation in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring</span>&nbsp;</li><li data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;lbs).</span>&nbsp;</li><li data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span>&nbsp;</li><li data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Strong understanding of written and spoken English</span>&nbsp;</li><li data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</span>&nbsp;</li><li data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours</span>&nbsp;</li></ul> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Salary Range: $102,000 - $118,000 </strong>(actual compensation will be determined based on experience and other factors permitted by law).</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary: </strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in leading teams in an automotive or&nbsp;high-tech&nbsp;environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Proven success in driving service requirements in a complex environment&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent verbal and written communication skills</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Excellent planning and organizational skills with attention to detail</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to multi-task, adapt to changing priorities and meet deadlines&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Bachelor&rsquo;s Degree or equivalent experience&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to travel as needed (up to 80% or extended assignments)&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must possess a valid driver&rsquo;s license&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Experience in automotive equipment and servicing methods&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be at least 21 years of age</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No drug or alcohol related driving incidents in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">No more than 1 serious moving violation in the last 3 years</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring</span>&nbsp;</li><li data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;lbs).</span>&nbsp;</li><li data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span>&nbsp;</li><li data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Strong understanding of written and spoken English</span>&nbsp;</li><li data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</span>&nbsp;</li><li data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours</span>&nbsp;</li></ul>","responsibilities":"<ul><li data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build plan, maintain timelines, and provide onsite leadership for launch of new service facilities</span>&nbsp;</li><li data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage all local operations on the ground in various locations</span>&nbsp;</li><li data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</span>&nbsp;</li><li data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train and manage processes for new service centers&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Train new leaders in the field service organization</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Manage and coach to operational execution and excellence across our Service network</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build, maintain, and communicate detailed reporting</span>&nbsp;</li><li data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Assist and support all aspects of the service organization</span>&nbsp;</li><li data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Identify roadblocks in service centers and work with cross functional partners to solve</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Ensure that appropriate communications take place throughout the locations</span>&nbsp;</li><li data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Responsible for ensuring establishment of safe service business practices and processes</span>&nbsp;</li><li data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Collaborate with Service Managers to improve processes and maximize field productivity</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and develop a high-impact team of customer-facing professionals (technicians, and service advisors), capable of supporting National service centers in a fast-paced and dynamic environment&nbsp;</span><span data-contrast=\\"auto\\">&nbsp;</span>&nbsp;</li><li data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Lead and manage the launch and field team with a hands-on mindset and servant leadership</span>&nbsp;</li><li data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span data-contrast=\\"auto\\">Build and contribute to a Rivian culture that is inclusive, and maintains high levels of team morale</span>&nbsp;</li></ul>","clientName":"Rivian Careers Home","locations":"Remote, United States"}},"isNoIndex":false,"preloginConfiguration":null,"contextSettings":{"contextDefinitions":[{"name":"careers-home","displayName":"Rivian Careers Home","metadata":{"title":"Rivian Careers Home","description":"Rivian Careers Home"}},{"name":"life","displayName":"Rivian Life","metadata":{"title":"Rivian Life","description":"Rivian Life"}},{"name":"work","displayName":"Rivian Work","metadata":{"title":"Rivian Work","description":"Rivian Work"}},{"name":"students","displayName":"Rivian Students","metadata":{"title":"Rivian Students","description":"Rivian Students"}},{"redirectToForm":false,"successCTAButtonEnabled":true,"name":"talent-network","displayName":"Rivian Talent Community Landing Page","urlPath":"/talent-network","overrides":{"talentcommunity.integration.v2":{"enabled":true}},"createdAt":"2023-03-22T14:29:56+0000","creatorId":183525535,"creatorName":"icims-admin@rivian.com","updatedAt":"2023-03-31T18:26:57+0000"}],"defaultContext":"careers-home","currentContext":"careers-home","redirectWithSources":true,"currentClient":"rivian"},"similarJobsEnabled":false,"login":{},"inhouseAlertsEnabled":false}; </script>\n<script> window.jobDescriptionTemplates = {\n  sectionTop: "<!-- FOR BRANDING ELEMENTS TO BE PLACED ABOVE JOB DESCRIPTION BODY -->",\n  sectionBottom: "<!-- FOR BRANDING ELEMENTS TO BE PLACED BELOW JOB DESCRIPTION BODY -->",\n  additionalButton: "<!-- additional button on JD page -->",\n  getReferred: "<a href=\\"undefined\\" class=\\"get-referred cta-button\\">\\n  <span class=\\"fa fa-users\\" aria-hidden=\\"true\\"></span>\\n  Get Referred\\n</a>",\n  rightRailMedia: "",\n};\n</script>\n\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/polyfills-es5.js" nomodule=""></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/polyfills.js"></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/scripts.js"></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/main.js"></script>\n\n\n\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.20/runtime.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.20/polyfills.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.20/polyfills-es5.js" nomodule=""></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.20/vendor.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.20/main.js"></script>\n\n\n\n\n\n\n\n\n<script data-cookieconsent="statistics">\n
    \n

    /**

    \n
      \n
    • @description: send an arbitrary payload to the server-side for later consumption.
    • \n
    • @param {Object} payload - a json payload that contains arbitrary data
    • \n
    • @param {String} payload.event_name - the unique name to associate with the event
    • \n
    • @param {String} payload.slug - the job id to associate with the event
    • \n
    • @param {String} payload.language - the locale to associate with the event\n */\n function sendEvent(payload) {\n// validation check\nif (!(payload || payload.event_name)) {\n console.error('insufficient data for meaningful response.');\n return;\n}
    • \n
    \n
    else {\n\n  // send ajax request to backend for consumption\n  $.ajax({\n    method: 'POST',\n    url: '/api/impression',\n    data: payload,\n    success: function (res) {\n      // console.log('successful ajax call with response: ', res);\n    }\n  });\n}\n
    \n

    }\n\n

    \n
    <!-- Accessibility BEGIN -->\n
    \n\n\n\n
    <script>\n  var referrer = location.protocol + "//" + location.host\n  if (document.referrer.length > 0 && document.referrer.indexOf(referrer) === -1 && !window.sessionStorage.getItem('externalReferrer')) {\n    window.sessionStorage.setItem('externalReferrer', document.referrer);\n  }\n</script>\n\n\n\n\n    \n
    \n

    \n
                <div class="third-party-button-container column-container">\n                <a aria-label="dismiss cookie message" role="button" tabindex="0" class="btn-primary accept-button" id="cookie-consent-accept-button">\n                  Okay\n                </a>\n            </div>\n        </div>\n        <span aria-label="dismiss cookie message" tabindex="0" class="close-button" id="cookie-consent-x">\n            x\n        </span>\n    </div>\n
    \n
    \n\n\n
        <script>\n        window.gdprConfiguration = {"enabled":true,"pixel_consent":{"enabled":true,"cookie_notice":true,"third_party":false,"versionId":"search-consent-1","show_consent":true},"apply_consent":{"enabled":false,"job_specific":true,"versionId":"apply-consent-1"},"ttl":2592000000};\n    </script>\n    <script type="text/javascript"> function defer(method) { if (window.jQuery) { method(); } else { setTimeout(function() { defer(method) }, 50); } } defer(function() { window.$ = jQuery; var head = window.document.querySelectorAll('head')[0], scrp = document.createElement('script'); scrp.setAttribute('type', 'text/javascript'); scrp.src = '/dist/js/gdpr.js?v=4.5.468'; jQuery(function() { window.document.body.appendChild(scrp); }); }); </script>\n
    \n","datePosted":"2023-06-08T14:37:50.787Z","validThrough":"2024-01-24","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Rivian","description":"Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.","numberOfEmployees":9970,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Irvine, CA, USA"}}],"sameAs":"https://rivian.com","url":"https://rivian.com","logo":"https://cdn.getro.com/companies/3490f08b-fa29-5c17-9841-55a0fe457a14","memberOf":{"@type":"Organization","name":"Amazon Climate Pledge","description":"","logo":"https://cdn.filepicker.io/api/file/VovG1DnqQ1OAUJgLCMuW","url":"portfoliojobs.theclimatepledge.com"},"keywords":"Manufacturing, Transportation"},"jobLocationType":"TELECOMMUTE","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"United States"}},"applicantLocationRequirements":{"@type":"Country","name":"Earth"}}

    Supervisor, Field Service Launch (Central)

    Rivian

    Rivian

    People & HR, Operations
    United States · Remote
    Posted on Thursday, June 8, 2023

    Supervisor, Field Service Launch (Central)

    CAROUSEL_PARAGRAPH

    JOB_DESCRIPTION.SHARE.HTML

    Job Description

    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

     

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Service Center Launch Assistant Manager will be responsible for support and of initiatives to bring Rivian Service Centers to market from early planning stages through the final launch. As a New Center Launch Assistant Manager, you will travel throughout North America, upstarting new Service Centers on a rotation during a massive growth phase. In addition, you will support service centers in leadership roles as needed.  This role will require high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills and cross-team collaboration.  To be successful in this role, you must thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.  Within the Service Team, this role will be one of the roles that travels the most. The love and flexibility to travel and mentor are a must.


    Responsibilities

    • Build plan, maintain timelines, and provide onsite leadership for launch of new service facilities 
    • Lead and manage all local operations on the ground in various locations 
    • Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations 
    • Train and manage processes for new service centers  
    • Train new leaders in the field service organization  
    • Manage and coach to operational execution and excellence across our Service network  
    • Build, maintain, and communicate detailed reporting 
    • Assist and support all aspects of the service organization 
    • Identify roadblocks in service centers and work with cross functional partners to solve  
    • Ensure that appropriate communications take place throughout the locations 
    • Responsible for ensuring establishment of safe service business practices and processes 
    • Collaborate with Service Managers to improve processes and maximize field productivity  
    • Build and develop a high-impact team of customer-facing professionals (technicians, and service advisors), capable of supporting National service centers in a fast-paced and dynamic environment   
    • Lead and manage the launch and field team with a hands-on mindset and servant leadership 
    • Build and contribute to a Rivian culture that is inclusive, and maintains high levels of team morale 

    Qualifications

    • Demonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications  
    • Experience in leading teams in an automotive or high-tech environment  
    • Proven success in driving service requirements in a complex environment  
    • Excellent verbal and written communication skills 
    • Excellent planning and organizational skills with attention to detail 
    • Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact  
    • Ability to multi-task, adapt to changing priorities and meet deadlines  
    • Bachelor’s Degree or equivalent experience  
    • Ability to travel as needed (up to 80% or extended assignments)  
    • Must possess a valid driver’s license  
    • Experience in automotive equipment and servicing methods  
    • Must be at least 21 years of age 
    • No drug or alcohol related driving incidents in the last 3 years 
    • No more than 1 serious moving violation in the last 3 years 
    • Will be subject to continuous Motor Vehicle Record (MVR) monitoring 
    • Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). 
    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners 
    • Strong understanding of written and spoken English 
    • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. 
    • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours 

    Pay Disclosure

    Salary Range: $102,000 - $118,000 (actual compensation will be determined based on experience and other factors permitted by law).

    Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.




    Equal Opportunity

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

     

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    Candidate Data Privacy

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

     

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

     

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

     

    Please note that we are currently not accepting applications from third party application services.

    Subscribe to learn about our latest news, updates and adventures.