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    Sr. Delivery Experience Specialist

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    Job Description

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    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

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    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer's journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We’re looking for someone who loves people and is excited to take every opportunity to over-deliver when it comes to delighting and interacting with our Rivian customers.


    Responsibilities

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    • Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries 
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    • Support new and existing customers as a Rivian product expert 
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    • Execute local registration documents with customers during delivery  
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    • Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems 
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    • Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian’s excellence 
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    • Complete additional work and tasks as requested by the leadership team    
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    Qualifications

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    • 1+ years’ experience in customer service; previous EV experience a plus    
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    • Must be at least 21 years of age  
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    • High School Diploma or GED required 
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    • Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations 
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    • Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms 
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    • Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)  
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    • No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring  
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    • Ability to obtain and maintain local sales licenses if applicable in your state/province 
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    • Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location 
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    Competencies  

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    • Customer focused mindset 
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    • Adaptable to a fast-paced and constantly changing environment  
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    • Ability to multitask and prioritize tasks based on level of importance and urgency 
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    • Team-player with strong communication skills. 
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    • Ability to work autonomously and consistently with limited direction 
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    • Empowered self-starter who can process and execute on complex information potentially in high stress environments 
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    Physical Requirements  

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    • Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions 
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    • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). 
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    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners 
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    • Strong understanding of written and spoken English 
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    • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics 
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    Equal Opportunity

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    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

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    Candidate Data Privacy

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    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

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    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

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    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

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    Please note that we are currently not accepting applications from third party application services.

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    <script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"12597","category":[" Delivery & Field Operations"],"full_location":"Iselin, New Jersey","short_location":"Iselin, New Jersey","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"12597","title":"Sr. Delivery Experience Specialist","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">customer's</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">&nbsp;journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We&rsquo;re looking for someone who loves people and is excited to take every opportunity&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">to&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">over</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">-</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">deliver</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">&nbsp;when it comes to delighting and interacting with our Rivian customers.</span></span></span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support new and existing customers as a Rivian product expert</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Execute local registration documents with customers during delivery&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian&rsquo;s excellence</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px; font-family: verdana, geneva;\\">Complete additional work and tasks as requested by the leadership team &nbsp;&nbsp;</span>&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">1+ years&rsquo; experience in customer service; previous EV experience a plus</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be at least 21 y</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">ears of age&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">High School Diploma or GED required</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; a</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">bility and willingness to travel based on business needs to support other market launches and operations</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have a valid driver&rsquo;s license&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">of residence that you will be driving/operating a vehicle</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;(or state that you are commuting daily to/from)</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to obtain and maintain local sales licenses if applicable in your&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">of your assigned work location</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Competencies</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Customer focused mindset</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Adaptable to a fast-paced and&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">constantly&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">changing environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to multitask</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;and prioritize tasks based on level of importance and urgency</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team-player with strong communication skills.</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work autonomously and consistently with limited direction</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empowered self-starter who can process and execute on complex information potentially in high stress environments</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical Requirements</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to work in various working conditions including being in&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">a full service retail center</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">or unpredictable weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">lbs</span><span style=\\"margin: 0px; padding: 0px;\\">).</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">communications, or calling customers or internal partners</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong understanding of written and spoken English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"Iselin","city":"Iselin","state":"New Jersey","country":"United States","country_code":"US","location_type":"LAT_LNG","latitude":40.57538,"longitude":-74.32237,"additional_locations":[],"categories":[{"name":"Delivery & Field Operations"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">1+ years&rsquo; experience in customer service; previous EV experience a plus</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be at least 21 y</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">ears of age&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">High School Diploma or GED required</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; a</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">bility and willingness to travel based on business needs to support other market launches and operations</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have a valid driver&rsquo;s license&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">of residence that you will be driving/operating a vehicle</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;(or state that you are commuting daily to/from)</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to obtain and maintain local sales licenses if applicable in your&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">of your assigned work location</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Competencies</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Customer focused mindset</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Adaptable to a fast-paced and&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">constantly&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">changing environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to multitask</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;and prioritize tasks based on level of importance and urgency</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team-player with strong communication skills.</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work autonomously and consistently with limited direction</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empowered self-starter who can process and execute on complex information potentially in high stress environments</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical Requirements</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to work in various working conditions including being in&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">a full service retail center</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">or unpredictable weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">lbs</span><span style=\\"margin: 0px; padding: 0px;\\">).</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">communications, or calling customers or internal partners</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong understanding of written and spoken English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support new and existing customers as a Rivian product expert</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Execute local registration documents with customers during delivery&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian&rsquo;s excellence</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px; font-family: verdana, geneva;\\">Complete additional work and tasks as requested by the leadership team &nbsp;&nbsp;</span>&nbsp;</span></li></ul>","posted_date":"2023-08-09T16:21:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/12597/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"0000f9c50e03a4fb39605efc684e75127661"},"icims":{"revision_int":3,"uuid":"5fb1300e-a4c4-4442-aaec-147e598b500c","primary_posted_site_object":{"datePosted":"2023-08-09T16:21:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-08-24T17:30:02Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"5fb30378e79c8c16160296f6840bc9f7","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/116634872937620166"},"import_id":"26588d2a-b765-446c-bf57-a66b13480192","redirectOnApply":true,"questionservice":{"id":"28167564"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-08-24T17:30:40+0000","create_date":"2023-08-09T16:21:51+0000"},"jobFormatted":{"categories":"Delivery & Field Operations","location":"Iselin, New Jersey","title":"Sr. Delivery Experience Specialist","seo_title":["Delivery+%26+Field+Operations","Iselin%2C+New+Jersey","Sr.+Delivery+Experience+Specialist"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">customer's</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">&nbsp;journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We&rsquo;re looking for someone who loves people and is excited to take every opportunity&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">to&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">over</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">-</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">deliver</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">&nbsp;when it comes to delighting and interacting with our Rivian customers.</span></span></span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support new and existing customers as a Rivian product expert</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Execute local registration documents with customers during delivery&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian&rsquo;s excellence</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px; font-family: verdana, geneva;\\">Complete additional work and tasks as requested by the leadership team &nbsp;&nbsp;</span>&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">1+ years&rsquo; experience in customer service; previous EV experience a plus</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be at least 21 y</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">ears of age&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">High School Diploma or GED required</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; a</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">bility and willingness to travel based on business needs to support other market launches and operations</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have a valid driver&rsquo;s license&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">of residence that you will be driving/operating a vehicle</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;(or state that you are commuting daily to/from)</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to obtain and maintain local sales licenses if applicable in your&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">of your assigned work location</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Competencies</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Customer focused mindset</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Adaptable to a fast-paced and&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">constantly&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">changing environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to multitask</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;and prioritize tasks based on level of importance and urgency</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team-player with strong communication skills.</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work autonomously and consistently with limited direction</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empowered self-starter who can process and execute on complex information potentially in high stress environments</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical Requirements</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to work in various working conditions including being in&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">a full service retail center</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">or unpredictable weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">lbs</span><span style=\\"margin: 0px; padding: 0px;\\">).</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">communications, or calling customers or internal partners</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong understanding of written and spoken English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">1+ years&rsquo; experience in customer service; previous EV experience a plus</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be at least 21 y</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">ears of age&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">High School Diploma or GED required</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; a</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">bility and willingness to travel based on business needs to support other market launches and operations</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have a valid driver&rsquo;s license&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">of residence that you will be driving/operating a vehicle</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;(or state that you are commuting daily to/from)</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to obtain and maintain local sales licenses if applicable in your&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">of your assigned work location</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Competencies</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Customer focused mindset</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Adaptable to a fast-paced and&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">constantly&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">changing environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to multitask</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;and prioritize tasks based on level of importance and urgency</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team-player with strong communication skills.</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work autonomously and consistently with limited direction</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empowered self-starter who can process and execute on complex information potentially in high stress environments</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical Requirements</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to work in various working conditions including being in&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">a full service retail center</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">or unpredictable weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">lbs</span><span style=\\"margin: 0px; padding: 0px;\\">).</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">communications, or calling customers or internal partners</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong understanding of written and spoken English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li></ul>","responsibilities":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support new and existing customers as a Rivian product expert</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Execute local registration documents with customers during delivery&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian&rsquo;s excellence</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px; font-family: verdana, geneva;\\">Complete additional work and tasks as requested by the leadership team &nbsp;&nbsp;</span>&nbsp;</span></li></ul>","clientName":"Rivian Careers Home","locations":"Iselin, New Jersey"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["locations","categories"],"fields":[{"item":"locations","token":"JOB_DESCRIPTION.LOCATION","ariaLabel":"JOB_DESCRIPTION.LOCATION_ARIA_LABEL","fieldType":"location"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"careers-home","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Rivian Careers Home","data":{"slug":"12597","category":[" Delivery & Field Operations"],"full_location":"Iselin, New Jersey","short_location":"Iselin, New Jersey","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"12597","title":"Sr. Delivery Experience Specialist","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">customer's</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">&nbsp;journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We&rsquo;re looking for someone who loves people and is excited to take every opportunity&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">to&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">over</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">-</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">deliver</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">&nbsp;when it comes to delighting and interacting with our Rivian customers.</span></span></span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support new and existing customers as a Rivian product expert</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Execute local registration documents with customers during delivery&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian&rsquo;s excellence</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px; font-family: verdana, geneva;\\">Complete additional work and tasks as requested by the leadership team &nbsp;&nbsp;</span>&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">1+ years&rsquo; experience in customer service; previous EV experience a plus</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be at least 21 y</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">ears of age&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">High School Diploma or GED required</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; a</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">bility and willingness to travel based on business needs to support other market launches and operations</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have a valid driver&rsquo;s license&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">of residence that you will be driving/operating a vehicle</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;(or state that you are commuting daily to/from)</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to obtain and maintain local sales licenses if applicable in your&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">of your assigned work location</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Competencies</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Customer focused mindset</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Adaptable to a fast-paced and&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">constantly&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">changing environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to multitask</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;and prioritize tasks based on level of importance and urgency</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team-player with strong communication skills.</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work autonomously and consistently with limited direction</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empowered self-starter who can process and execute on complex information potentially in high stress environments</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical Requirements</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to work in various working conditions including being in&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">a full service retail center</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">or unpredictable weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">lbs</span><span style=\\"margin: 0px; padding: 0px;\\">).</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">communications, or calling customers or internal partners</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong understanding of written and spoken English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"Iselin","city":"Iselin","state":"New Jersey","country":"United States","country_code":"US","location_type":"LAT_LNG","latitude":40.57538,"longitude":-74.32237,"additional_locations":[],"categories":[{"name":"Delivery & Field Operations"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">1+ years&rsquo; experience in customer service; previous EV experience a plus</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be at least 21 y</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">ears of age&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">High School Diploma or GED required</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; a</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">bility and willingness to travel based on business needs to support other market launches and operations</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have a valid driver&rsquo;s license&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">of residence that you will be driving/operating a vehicle</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;(or state that you are commuting daily to/from)</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to obtain and maintain local sales licenses if applicable in your&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">of your assigned work location</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Competencies</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Customer focused mindset</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Adaptable to a fast-paced and&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">constantly&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">changing environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to multitask</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;and prioritize tasks based on level of importance and urgency</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team-player with strong communication skills.</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work autonomously and consistently with limited direction</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empowered self-starter who can process and execute on complex information potentially in high stress environments</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical Requirements</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to work in various working conditions including being in&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">a full service retail center</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">or unpredictable weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">lbs</span><span style=\\"margin: 0px; padding: 0px;\\">).</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">communications, or calling customers or internal partners</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong understanding of written and spoken English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support new and existing customers as a Rivian product expert</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Execute local registration documents with customers during delivery&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian&rsquo;s excellence</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px; font-family: verdana, geneva;\\">Complete additional work and tasks as requested by the leadership team &nbsp;&nbsp;</span>&nbsp;</span></li></ul>","posted_date":"2023-08-09T16:21:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/12597/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"0000f9c50e03a4fb39605efc684e75127661"},"icims":{"revision_int":3,"uuid":"5fb1300e-a4c4-4442-aaec-147e598b500c","primary_posted_site_object":{"datePosted":"2023-08-09T16:21:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-08-24T17:30:02Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"5fb30378e79c8c16160296f6840bc9f7","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/116634872937620166"},"import_id":"26588d2a-b765-446c-bf57-a66b13480192","redirectOnApply":true,"questionservice":{"id":"28167564"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-08-24T17:30:40+0000","create_date":"2023-08-09T16:21:51+0000"},"formattedData":{"categories":"Delivery & Field Operations","location":"Iselin, New Jersey","title":"Sr. Delivery Experience Specialist","seo_title":["Delivery+%26+Field+Operations","Iselin%2C+New+Jersey","Sr.+Delivery+Experience+Specialist"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 10pt;\\"><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">customer's</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">&nbsp;journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We&rsquo;re looking for someone who loves people and is excited to take every opportunity&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">to&nbsp;</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">over</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">-</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">deliver</span></span><span class=\\"TextRun SCXO17591991 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO17591991 BCX0\\">&nbsp;when it comes to delighting and interacting with our Rivian customers.</span></span></span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support new and existing customers as a Rivian product expert</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Execute local registration documents with customers during delivery&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-size: 10pt; font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian&rsquo;s excellence</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px; font-family: verdana, geneva;\\">Complete additional work and tasks as requested by the leadership team &nbsp;&nbsp;</span>&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">1+ years&rsquo; experience in customer service; previous EV experience a plus</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be at least 21 y</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">ears of age&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">High School Diploma or GED required</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; a</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">bility and willingness to travel based on business needs to support other market launches and operations</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have a valid driver&rsquo;s license&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">of residence that you will be driving/operating a vehicle</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;(or state that you are commuting daily to/from)</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to obtain and maintain local sales licenses if applicable in your&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">of your assigned work location</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Competencies</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Customer focused mindset</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Adaptable to a fast-paced and&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">constantly&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">changing environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to multitask</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;and prioritize tasks based on level of importance and urgency</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team-player with strong communication skills.</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work autonomously and consistently with limited direction</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empowered self-starter who can process and execute on complex information potentially in high stress environments</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical Requirements</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to work in various working conditions including being in&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">a full service retail center</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">or unpredictable weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">lbs</span><span style=\\"margin: 0px; padding: 0px;\\">).</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">communications, or calling customers or internal partners</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong understanding of written and spoken English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">1+ years&rsquo; experience in customer service; previous EV experience a plus</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be at least 21 y</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">ears of age&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">High School Diploma or GED required</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; a</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">bility and willingness to travel based on business needs to support other market launches and operations</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; 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padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">of residence that you will be driving/operating a vehicle</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;(or state that you are commuting daily to/from)</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to obtain and maintain local sales licenses if applicable in your&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">state/province&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">of your assigned work location</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Competencies</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Customer focused mindset</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Adaptable to a fast-paced and&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">constantly&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">changing environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to multitask</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;and prioritize tasks based on level of importance and urgency</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team-player with strong communication skills.</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to work autonomously and consistently with limited direction</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empowered self-starter who can process and execute on complex information potentially in high stress environments</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: #000000;\\">&nbsp;</span></span></li></ul><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\">&nbsp;</p><p style=\\"margin: 0px; padding: 0px; color: windowtext;\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical Requirements</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></p><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to work in various working conditions including being in&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">a full service retail center</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">or unpredictable weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; color: windowtext;\\">&nbsp;</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"font-family: verdana, geneva;\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 10pt;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50&nbsp;</span><span style=\\"margin: 0px; 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    Sr. Delivery Experience Specialist

    Rivian

    Rivian

    Blauvelt, NY, USA
    Posted on Thursday, August 10, 2023

    Sr. Delivery Experience Specialist

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    Job Description

    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

     

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer's journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We’re looking for someone who loves people and is excited to take every opportunity to over-deliver when it comes to delighting and interacting with our Rivian customers.


    Responsibilities

    • Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries 
    • Support new and existing customers as a Rivian product expert 
    • Execute local registration documents with customers during delivery  
    • Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems 
    • Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian’s excellence 
    • Complete additional work and tasks as requested by the leadership team    

    Qualifications

    • 1+ years’ experience in customer service; previous EV experience a plus    
    • Must be at least 21 years of age  
    • High School Diploma or GED required 
    • Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations 
    • Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms 
    • Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)  
    • No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring  
    • Ability to obtain and maintain local sales licenses if applicable in your state/province 
    • Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location 

     

    Competencies  

    • Customer focused mindset 
    • Adaptable to a fast-paced and constantly changing environment  
    • Ability to multitask and prioritize tasks based on level of importance and urgency 
    • Team-player with strong communication skills. 
    • Ability to work autonomously and consistently with limited direction 
    • Empowered self-starter who can process and execute on complex information potentially in high stress environments 

     

    Physical Requirements  

    • Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions 
    • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). 
    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners 
    • Strong understanding of written and spoken English 
    • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics 



    Equal Opportunity

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

     

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    Candidate Data Privacy

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

     

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

     

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

     

    Please note that we are currently not accepting applications from third party application services.

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