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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
As a Sr. Asset Management Specialist, you'll be responsible for tracking, monitoring, maintaining, and recouping all IT software and hardware assets across all Rivian sites.
Responsibilities
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- Tracking, monitoring, maintaining, and recouping all IT software and hardware assets across all Rivian sites \n
- Hardware and software provisioning (check-in and check-out) \n
- Consolidate the hardware models laptops, desktops, workstations, tablets, phones, and KIOSK devices) for simpler IT support while meeting the business requirements \n
- Assist in research and recommendation of the right hardware for the correct business requirements \n
- Assist in yearly hardware and software (licenses) forecasting for purchasing \n
- Streamline the IT equipment shipping and logistics process \n
- Perform regular audit of the software and hardware inventory to validate for any discrepancies \n
- Produce weekly/monthly/quarterly and ad-hoc reports as requested by the IT End User Services (EUS) leadership \n
- Ensure we have enough inventory at all locations for new hires onboarding \n
- Ensure new hire onboardings are happening as per the schedule (laptop and other IT accessories shipping) \n
- Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service \n
- Participate in additional technology initiatives as required - Assisting with server and network upgrades, OS upgrades, office moves, technology rollouts, and onsite/offsite meeting coordination \n
- Develop positive relationships with the business and other functions at all levels \n
- Collaborate with members of the information security, network, and cloud teams to ensure consistent IT services to our business users \n
- Look to improve all aspects of the Asset Management and Desktop Support functions continually \n
Qualifications
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- 3+ years (or relative) in an Asset Management role, where you learned the nuances of IT Support \n
- Experience with: Asset tracking, auditing, deploying, shipping, and recovering assets. \n
- Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira) \n
- Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs \n
- Tech Savvy – Ability and passion for learning new technology and tools \n
- Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time \n
- Prioritization Skills – The ability to analyze support requests and prioritize them based on impact \n
- Discipline – The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication \n
- Ability to articulate technical solutions to non-technical users in simple and easy to understand terms \n
Pay Disclosure
Salary Range for California Based Applicants: $39.90 - $48.00 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Equal Opportunity
\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
\nCandidate Data Privacy
\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
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Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
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Please note that we are currently not accepting applications from third party application services.
