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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
We are looking for a proven leader to support our day-to-day operations across multiple Delivery and Service sites. You will own the strategic planning and execution of onsite operations including scheduling, hiring, training, promotions and coordinating with onsite managers to meet customer needs. You will drive optimization and efficiency through data, and process refinement with a focus on first principles to surface bottlenecks and inefficiency, seeking a resolution at a root cause. You will need to possess strong written and verbal communication skills and have a proven track record of leading teams through engagement with an emphasis of collaboration and measurable success. You will need the ability to build and affect culture through buy-in and persuasion. As a multi-site leader, you will be responsible for managing our locations to company objectives and priorities through strategic planning and tactical execution.
Responsibilities
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- \nManage multi-site Delivery and Vehicle Operations teams and micro location centers in person and remotely \n \n
- \nSet clear expectations through Key Performance metrics, budgets and other success measurements to drive success \n \n
- \nEffectively plan by using reporting and forecasting to coordinate schedules and pivot resources as needed to meet customer demand \n \n
- \nIdentify, refine and develop team priorities; ensure the Delivery and Vehicle Operations team is tracking to achieve those priorities \n \n
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- \nWork with executive leadership to identify key opportunities and leverage resources to solve pain points, both short term and long term, with solutions that address issues at a root cause. \n \n
- \nImplement scalable initiatives and best practices to ensure a world-class operation aross their Area of operations \n \n
- \nCommunicate projects and initiatives to Delivery and Vehicle Operations groups, external teams, and Executive leadership; motivate your team to excellence \n \n
- \nWork with data analytics and Business partners to identify trends. Create clear strategic plans to address any gaps, and implement iterative tactical solutions to ensure mitigation of any potential blockers \n \n
- \nOrganize and prioritize their work and projects to maximize their impact on field targets and initiatives \n \n
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- \nTrain, develop, and promote internal talent through effective and timely feedback as well as consistent performance reviews \n \n
- \nEnforce high standards in process execution through effective planning, clear communication, and follow up through discussions, and on-site visits \n \n
- \nCollaborate with cross functional partners to create guidelines, training, and supporting documentation and to support organizational goals and milestones \n \n
- \nPlan and execute B2B support to meet SLAs and Operational needs of our partners \n \n
- \nWork in parallel with Service field teams to support Service operations demand including service field initiatives, field actions, and service appointments \n \n
- \nSupport fleet and remarketing operations in logistics planning and execution. Ensure that key metrics are set and met on a regular basis \n
Qualifications
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- \n6+ years of Operations Management experience and in high-volume businesses with large and diverse employee group across multiple markets; prior experience with EV and Auto Ecommerce valued \n \n
- \nMust be at least 21 years of age \n \n
- \nHigh School Diploma or GED required; Bachelor’s degree valued \n \n
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- \nExtensive Practice with lean principles (visual management, Kaizen, Kanban, Gemba) valued \n \n
- \nExperience using software applications, including Microsoft Suite to create and manage spreadsheets, documents and presentations. \n \n
- \nAbility to work a flexible schedule including nights, weekends and/or holidays; ability and willingness to travel up to 75% based on business needs \n \n
- \nWorking knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms \n \n
- \nMust have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) \n \n
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- \nNo drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring \n \n
- \nAbility to obtain and maintain local sales licenses if applicable in your state/province \n \n
- \nAdaptable to a fast-paced and constantly changing environment \n \n
- \nAbility to multitask and prioritize tasks based on level of importance and urgency \n \n
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- \nAbility to work autonomously and consistently with limited direction \n \n
- \nWillingness to work in various working conditions including being in an active service center or unpredictable weather conditions \n \n
- \nPhysical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs) \n \n
- \nFrequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners \n \n
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- \nStrong understanding of written and spoken English \n \n
- \nAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics \n \n
Equal Opportunity
\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
\nCandidate Data Privacy
\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
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Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
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Please note that we are currently not accepting applications from third party application services.
