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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
We are seeking a proven leader to help us scale the future of Electric Vehicle test drives & deliveries. Our Assistant Delivery and Mobile Operations Managers help maintain Rivian culture, along with the Delivery and Mobile Operations Manager, by assisting with hiring, training, and team support. This role requires initiative to drive efficiency and a deep understanding of the customer journey. We're looking for someone who loves people and possesses strong communication skills. The Assistant Delivery and Mobile Operations Manager must be a standard-bearer of world-class customer service as well as a champion of navigating the ambiguous and unexpected.
Responsibilities
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- Lead a team of multiple associates with the ability to step in and complete all tasks associated with Field Specialists (regardless of every level). \n
- Responsible for overall performance of location and market delivering on financial, operational and customer experience KPIs \n
- Assume managerial duties including staff and asset scheduling, opening/closing, asset management, upholding a clean and safe working environment \n
- Responsible for managing DOT compliance of regulated vehicles at assigned Service Center(s) including vehicle maintenance, driver qualification, hours of service regulations, and following up on safety and DOT compliance concerns. \n
- Effectively plan by using reporting and forecasting to set and adjust schedules and pivot resources as needed to meet customer demand \n
- Provide training and development to associates; develop and promote talent through effective and timely feedback and consistent performance reviews \n
- Assist with developing, coaching, and mentoring a service-minded high-performing team \n
- Communicates priorities to Delivery Operations group, external teams, and senior leadership \n
- A collaborator who develops and maintains relationships across the organization \n
- Complete additional work and tasks as requested by the leadership team \n
Qualifications
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- 5+ years of experience in customer service; 3+ years supervisory experience preferred; previous experience with EV or Auto Ecommerce a plus \n
- Must be at least 21 years of age \n
- High School Diploma or GED required; Bachelor’s degree preferred \n
- Knowledge in managing DOT regulated workforce or previous experience with EV or Auto Ecommerce a plus \n
- Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations \n
- Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms \n
- Commercial driving experience preferred; Commercial Driver's License (CDL) not required \n
- Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment which may include winching (training provided) \n
- Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) \n
- Must pass Department of Transportation (DOT) Physical and Drug Test \n
- No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring \n
- Ability to obtain and maintain local sales licenses if applicable in your state/province \n
- Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location \n
- Adaptable to a fast-paced and constantly changing environment \n
- Ability to multitask and prioritize tasks based on level of importance and urgency \n
- Ability to work autonomously and consistently with limited direction \n
- Empowered self-starter who can process and execute on complex information potentially in high stress environments \n
- Be a “how” thinker with a customer centric mentality \n
- Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business \n
- Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions \n
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). \n
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners \n
- Strong understanding of written and spoken English \n
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics \n
Equal Opportunity
\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
\nCandidate Data Privacy
\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
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Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
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Please note that we are currently not accepting applications from third party application services.
