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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
Are you a proven leader ready to run our day-to-day onsite Vehicle Operations? We are looking for an organized problem solver who will support a full service retail location. You will work with a team who will support you with customer experience, and all things dealing with Electric Vehicles. You may be the right candidate if you love to create a culture of constant change, engagement, and teamwork where you solve organizational problems through the art of persuasion, and the science of process. This role will be a hands-on leadership role, requiring you to jump in and complete the work alongside those you develop and coach. This position reports to the Regional Manager of Vehicle Operations.
Responsibilities
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- \nLead a team of multiple associates, leads, and assistant managers with the ability to step in and complete require \n \n
- \nServe as the point of contact which includes overseeing the creation of work schedules, communicating daily priorities and goals, requesting resources, and coordinating work efforts with other on-site team members \n \n
- \nAbility to lead and coach assistant managers/leads on facilitating, daily stand-up team meetings and oversee cross-functional team members in the absence of the respective cross functional manager \n \n
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- \nCreate organizational consistency, standardization, and ensure standards are met throughout the operations \n \n
- \nGreat at investigating problems and developing collaborative solutions with others \n \n
- \nResponsible for managing and validating consistency of vehicle quality, and compiling and bubbling up data on failures for cross-functional feedback \n \n
- \nOversee the receiving, inspection, and processing of incoming inventory, including accurately completing Bill of Lading (BOL) paperwork and filing damage reports and claims as needed \n \n
- \nEffectively monitors inbound shipments and plans by using reporting and forecasting to set and adjust team schedules and pivot resources as needed to meet customer demand \n \n
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- \nCoordinate site management with the Delivery and Mobile Operations Manager, and the Service Manager to ensure customer commitments are met \n \n
- \nOwns vehicle operations key performance indicators (KPI’s) for site and creates action plans to solve deltas. Works to improve KPI measurements through Regional Vehicle Operations Manager as needed. \n \n
- \nOperates fiscally responsible, and tracks spend metrics, including procurement costs, site OPEX costs (including additional parking), overtime costs, travel costs, and any other operational costs \n \n
- \nPrimarily responsible for onsite problem-solving including surfacing problems, gap analysis, delegation, project management, and communicating outcomes with quantifiable metrics \n \n
- \nComplete additional work and tasks as requested by the leadership team \n \n
Qualifications
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- \n5+ years of Operations Management experience, including experience managing direct reports and location level P&Ls; Previous experience with EV, Auto Ecommerce, Supply Chain, or Process Improvement valued \n \n
- \nMust be at least 21 years of age \n \n
- \nHigh School Diploma or GED required; Bachelor’s degree valued \n \n
- \nWorking knowledge with lean principles (visual management, Kaizen, Kanban, Gemba) valued \n \n
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- \nExperience using software applications, including Microsoft Suite to create and manage spreadsheets, documents and presentations \n \n
- \nAbility to work a flexible schedule on nights, weekends and/or holidays; ability and willingness to travel based on business needs \n \n
- \nMust have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) \n \n
- \nNo drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring \n \n
- \nAbility to obtain and maintain local sales licenses if applicable in your state/province \n \n
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- \nAdaptable to a fast-paced and constantly changing environment \n \n
- \nAbility to multitask and prioritize tasks based on level of importance and urgency \n \n
- \nAbility to work autonomously and consistently with limited direction \n \n
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- \nWillingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions \n \n
- \nPhysical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.) \n \n
- \nFrequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners \n \n
- \nStrong understanding of written and spoken English and French\n \n
- \nAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics \n \n
Equal Opportunity
\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
\nCandidate Data Privacy
\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
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Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
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Please note that we are currently not accepting applications from third party application services.
