Explore careers

Want to be part of the innovative teams on the frontlines of climate technology? View open jobs and easily apply.

Aerial view of a mall plane flying over fields
\n\n\n\n

\n\n\n \n\n
<script type="text/javascript" src="https://app.jibecdn.com/prod/cdn.js"></script>\n
\n\n\n
<div id="skip" class="jibe-container" role="navigation" aria-label="link navigation">\n  <button class="skip-to-main" onclick="skipToMain()" role="link">Skip to Main Content</button>\n</div>\n\n  <div id="all-content" class="snap-content " role="main">\n      \n\n    <section class="header-container" role="navigation">\n
\n
\n
\n \n\n\n\n
\n
\n \n \"logo\"\n
\n
\n \n \n
\n
\n
\n
\n / home \n
\n
\n
\n \n\n
</div>         \n<div class="collapse mobile-menu navbar-nav" id="header-nav--collapse">\n    <ul class="header__menu">\n      <li class="content-first">\n
\n

Search Jobs\n

\n\n
  • Home
  • \n
  • Work
  • \n
  • Life
  • \n
  • Students
  • \n
  • Check Application Status
  • \n \n
    \n
    \n \n\n\n \n\n \n \n\n
    <descriptions-app style="display: block;" _nghost-mxb-c72="" ng-version="11.0.5"><div _ngcontent-mxb-c72="" class="job-description-container">\n
    \n
    \n
    \n\n
    \n
    \n
    \n

    Assistant Service Operations Manager

    \n\n
    \n\n
    \n
    \n

    Job Description

    \n
    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

    \n

     

    \n

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager.


    Responsibilities

      \n
    • Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded
    • \n
    • Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.
    • \n
    • Lead and manage all local operations with a hands-on mindset and servant leadership.
    • \n
    • Manage and be accountable for high value inventory reconciliation
    • \n
    • Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
    • \n
    • Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
    • \n
    • Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
    • \n
    • Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
    • \n
    • Fills in for Service Operations Manager in their absence
    • \n
    • Build a Rivian culture that is inclusive, and maintains high levels of team morale
    • \n
    • Responsible for ensuring adherence to high standards of safety, cleanliness, and organization
    • \n

    Qualifications

      \n
    • 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field
    • \n
    • Bachelor’s degree or equivalent work experience
    • \n
    • Ability to have a direct impact on scalability in a complex organization
    • \n
    • Effectively manage onsite and remote service teams and a driver of people performance
    • \n
    • Excellent verbal and written and communication skills
    • \n
    • Detail-oriented with strong analytical and interpersonal skills
    • \n
    • Outstanding planning and organizational skills with a focus on operational excellence
    • \n
    • Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
    • \n
    • Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
    • \n
    • Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
    • \n
    • Knowledge of automotive equipment and servicing methods
    • \n
    • Automotive technical and repair knowledge skills preferred
    • \n
    • Able and flexible to travel as needed
    • \n
    • Experience working in start-up environments preferred
    • \n
    • Experience in leading automotive or high-tech team-orientated, fast-paced work environment
    • \n
    • Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
    • \n
    • Must possess a valid driver's license and clean driving record
    • \n
    • No driving related suspensions or revocation of Driver License (within a 3-5year period)
    • \n
    • Ability to read and speak fluent English
    • \n
    • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
    • \n
    • Required to, communicate using telephone and/or email
    • \n
    • Minimum age of 21
    • \n
    • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
    • \n
    • Ability to stand/sit for 8-12 hours per day
    • \n
    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
    • \n



    Equal Opportunity

    \n

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

    \n

     

    \n

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    \n

    Candidate Data Privacy

    \n

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

    \n

     

    \n

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

    \n

     

    \n

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

    \n

     

    \n

    Please note that we are currently not accepting applications from third party application services.

    \n
    \n\n
    \n\n
    \n
    \n\n \n\n \n\n \n \n\n \n
    <!-- FOR BRANDING SPECIFIC TRACKING SCRIPTS -->\n\n\n\n\n    \n
    \n\n
    \n
    \n
    \n

    Subscribe to learn about our latest news, updates and adventures.

    \n
    \n \n
    \n
    \n\n\n
    \n
    \n
    \n
    \n
    \n R1T\n R1S\n Gear Shop\n
    \n
    \n Fleet\n Our Company\n \n
    \n \n \n
    \n
    \n \n \n \n\n
          <a href="https://www.instagram.com/rivianofficial/" token-data="LP.FOOTER.SOCIAL-LINK_2" token-type="text" target="_blank">\n        <i class="fa fa-instagram" aria-hidden="true"></i>\n      </a>\n      <a href="https://twitter.com/rivian" token-data="LP.FOOTER.SOCIAL-LINK_3" token-type="text" target="_blank">\n        <i class="fa fa-twitter" aria-hidden="true"></i>\n      </a>\n      <a href="https://www.youtube.com/channel/UCPMdVVKDEUrbp3nH46sTZmg" token-data="LP.FOOTER.SOCIAL-LINK_4" token-type="text" target="_blank">\n        <i class="fa fa-youtube-play" aria-hidden="true"></i>\n      </a>\n  </div>\n</div>\n
    \n
    \n
    \n
    \n

    \n @ 2023, Rivian. All Rights Reserved.\n

    \n Privacy Policy\n Terms of Use \n

    \n @ 2023, Rivian. All Rights Reserved.\n

    \n
    \n
    \n
    \n\n\n\n\n\n\n\n\n\n\n\n\n\n
      </div>\n
    \n\n\n\n\n\n\n\n\n\n\n\n\n\n \n

    \n
    <script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"13343","category":[" Service"],"full_location":"Dallas, Texas","short_location":"Dallas, Texas","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"13343","title":"Assistant Service Operations Manager","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\">The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager.</p> <br><strong>Responsibilities</strong><br><br><ul><li>Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded</li><li>Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.</li><li>Lead and manage all local operations with a hands-on mindset and servant leadership.</li><li>Manage and be accountable for high value inventory reconciliation</li><li>Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams</li><li>Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</li><li>Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties</li><li>Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors</li><li>Fills in for Service Operations Manager in their absence</li><li>Build a Rivian culture that is inclusive, and maintains high levels of team morale</li><li>Responsible for ensuring adherence to high standards of safety, cleanliness, and organization</li></ul> <br><strong>Qualifications</strong><br><br><ul><li>6+ years of related work experience in automotive, OEM, Tier 1 or related technical field</li><li>Bachelor&rsquo;s degree or equivalent work experience</li><li>Ability to have a direct impact on scalability in a complex organization</li><li>Effectively manage onsite and remote service teams and a driver of people performance</li><li>Excellent verbal and written and communication skills</li><li>Detail-oriented with strong analytical and interpersonal skills</li><li>Outstanding planning and organizational skills with a focus on operational excellence</li><li>Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)</li><li>Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact</li><li>Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines</li><li>Knowledge of automotive equipment and servicing methods</li><li>Automotive technical and repair knowledge skills preferred</li><li>Able and flexible to travel as needed</li><li>Experience working in start-up environments preferred</li><li>Experience in leading automotive or high-tech team-orientated, fast-paced work environment</li><li>Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred</li><li>Must possess a valid driver's license and clean driving record</li><li>No driving related suspensions or revocation of Driver License (within a 3-5year period)</li><li>Ability to read and speak fluent English</li><li>Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</li><li>Required to, communicate using telephone and/or email</li><li>Minimum age of 21</li><li>Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).</li><li>Ability to stand/sit for 8-12 hours per day</li><li>Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"2512 Hawes (Dallas Texas)","street_address":"2512 Hawes","city":"Dallas","state":"Texas","country":"United States","country_code":"US","postal_code":"75235","location_type":"LAT_LNG","latitude":32.8252,"longitude":-96.8388,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li>6+ years of related work experience in automotive, OEM, Tier 1 or related technical field</li><li>Bachelor&rsquo;s degree or equivalent work experience</li><li>Ability to have a direct impact on scalability in a complex organization</li><li>Effectively manage onsite and remote service teams and a driver of people performance</li><li>Excellent verbal and written and communication skills</li><li>Detail-oriented with strong analytical and interpersonal skills</li><li>Outstanding planning and organizational skills with a focus on operational excellence</li><li>Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)</li><li>Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact</li><li>Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines</li><li>Knowledge of automotive equipment and servicing methods</li><li>Automotive technical and repair knowledge skills preferred</li><li>Able and flexible to travel as needed</li><li>Experience working in start-up environments preferred</li><li>Experience in leading automotive or high-tech team-orientated, fast-paced work environment</li><li>Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred</li><li>Must possess a valid driver's license and clean driving record</li><li>No driving related suspensions or revocation of Driver License (within a 3-5year period)</li><li>Ability to read and speak fluent English</li><li>Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</li><li>Required to, communicate using telephone and/or email</li><li>Minimum age of 21</li><li>Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).</li><li>Ability to stand/sit for 8-12 hours per day</li><li>Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li>Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded</li><li>Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.</li><li>Lead and manage all local operations with a hands-on mindset and servant leadership.</li><li>Manage and be accountable for high value inventory reconciliation</li><li>Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams</li><li>Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</li><li>Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties</li><li>Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors</li><li>Fills in for Service Operations Manager in their absence</li><li>Build a Rivian culture that is inclusive, and maintains high levels of team morale</li><li>Responsible for ensuring adherence to high standards of safety, cleanliness, and organization</li></ul>","posted_date":"2023-09-15T18:32:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/13343/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"000015afd9c3131e8adae2dacfe09e7cb2fd"},"icims":{"revision_int":1,"uuid":"7133e84d-6005-4aa8-a6f8-f1e5d20cc4b0","primary_posted_site_object":{"datePosted":"2023-09-15T18:32:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-09-15T18:34:04Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":true},"ats_job_hash":"490d35233d4b3e6dbbd4f7aca516d2d4","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/96096215579402950"},"import_id":"558ab2a3-77d9-4da9-acca-b87c9ebb3521","redirectOnApply":true,"questionservice":{"id":"28627197"},"import_source":"ImporterService","client_code":"rivian"},"create_date":"2023-09-15T18:34:33+0000"},"jobFormatted":{"categories":"Service","location":"Dallas, Texas","title":"Assistant Service Operations Manager","seo_title":["Service","Dallas%2C+Texas","Assistant+Service+Operations+Manager"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\">The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager.</p> <br><strong>Responsibilities</strong><br><br><ul><li>Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded</li><li>Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.</li><li>Lead and manage all local operations with a hands-on mindset and servant leadership.</li><li>Manage and be accountable for high value inventory reconciliation</li><li>Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams</li><li>Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</li><li>Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties</li><li>Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors</li><li>Fills in for Service Operations Manager in their absence</li><li>Build a Rivian culture that is inclusive, and maintains high levels of team morale</li><li>Responsible for ensuring adherence to high standards of safety, cleanliness, and organization</li></ul> <br><strong>Qualifications</strong><br><br><ul><li>6+ years of related work experience in automotive, OEM, Tier 1 or related technical field</li><li>Bachelor&rsquo;s degree or equivalent work experience</li><li>Ability to have a direct impact on scalability in a complex organization</li><li>Effectively manage onsite and remote service teams and a driver of people performance</li><li>Excellent verbal and written and communication skills</li><li>Detail-oriented with strong analytical and interpersonal skills</li><li>Outstanding planning and organizational skills with a focus on operational excellence</li><li>Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)</li><li>Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact</li><li>Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines</li><li>Knowledge of automotive equipment and servicing methods</li><li>Automotive technical and repair knowledge skills preferred</li><li>Able and flexible to travel as needed</li><li>Experience working in start-up environments preferred</li><li>Experience in leading automotive or high-tech team-orientated, fast-paced work environment</li><li>Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred</li><li>Must possess a valid driver's license and clean driving record</li><li>No driving related suspensions or revocation of Driver License (within a 3-5year period)</li><li>Ability to read and speak fluent English</li><li>Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</li><li>Required to, communicate using telephone and/or email</li><li>Minimum age of 21</li><li>Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).</li><li>Ability to stand/sit for 8-12 hours per day</li><li>Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul><li>6+ years of related work experience in automotive, OEM, Tier 1 or related technical field</li><li>Bachelor&rsquo;s degree or equivalent work experience</li><li>Ability to have a direct impact on scalability in a complex organization</li><li>Effectively manage onsite and remote service teams and a driver of people performance</li><li>Excellent verbal and written and communication skills</li><li>Detail-oriented with strong analytical and interpersonal skills</li><li>Outstanding planning and organizational skills with a focus on operational excellence</li><li>Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)</li><li>Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact</li><li>Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines</li><li>Knowledge of automotive equipment and servicing methods</li><li>Automotive technical and repair knowledge skills preferred</li><li>Able and flexible to travel as needed</li><li>Experience working in start-up environments preferred</li><li>Experience in leading automotive or high-tech team-orientated, fast-paced work environment</li><li>Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred</li><li>Must possess a valid driver's license and clean driving record</li><li>No driving related suspensions or revocation of Driver License (within a 3-5year period)</li><li>Ability to read and speak fluent English</li><li>Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</li><li>Required to, communicate using telephone and/or email</li><li>Minimum age of 21</li><li>Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).</li><li>Ability to stand/sit for 8-12 hours per day</li><li>Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</li></ul>","responsibilities":"<ul><li>Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded</li><li>Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.</li><li>Lead and manage all local operations with a hands-on mindset and servant leadership.</li><li>Manage and be accountable for high value inventory reconciliation</li><li>Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams</li><li>Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</li><li>Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties</li><li>Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors</li><li>Fills in for Service Operations Manager in their absence</li><li>Build a Rivian culture that is inclusive, and maintains high levels of team morale</li><li>Responsible for ensuring adherence to high standards of safety, cleanliness, and organization</li></ul>","clientName":"Rivian Careers Home","locations":"Dallas, Texas"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["locations","categories"],"fields":[{"item":"locations","token":"JOB_DESCRIPTION.LOCATION","ariaLabel":"JOB_DESCRIPTION.LOCATION_ARIA_LABEL","fieldType":"location"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"careers-home","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Rivian Careers Home","data":{"slug":"13343","category":[" Service"],"full_location":"Dallas, Texas","short_location":"Dallas, Texas","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"13343","title":"Assistant Service Operations Manager","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\">The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager.</p> <br><strong>Responsibilities</strong><br><br><ul><li>Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded</li><li>Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.</li><li>Lead and manage all local operations with a hands-on mindset and servant leadership.</li><li>Manage and be accountable for high value inventory reconciliation</li><li>Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams</li><li>Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</li><li>Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties</li><li>Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors</li><li>Fills in for Service Operations Manager in their absence</li><li>Build a Rivian culture that is inclusive, and maintains high levels of team morale</li><li>Responsible for ensuring adherence to high standards of safety, cleanliness, and organization</li></ul> <br><strong>Qualifications</strong><br><br><ul><li>6+ years of related work experience in automotive, OEM, Tier 1 or related technical field</li><li>Bachelor&rsquo;s degree or equivalent work experience</li><li>Ability to have a direct impact on scalability in a complex organization</li><li>Effectively manage onsite and remote service teams and a driver of people performance</li><li>Excellent verbal and written and communication skills</li><li>Detail-oriented with strong analytical and interpersonal skills</li><li>Outstanding planning and organizational skills with a focus on operational excellence</li><li>Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)</li><li>Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact</li><li>Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines</li><li>Knowledge of automotive equipment and servicing methods</li><li>Automotive technical and repair knowledge skills preferred</li><li>Able and flexible to travel as needed</li><li>Experience working in start-up environments preferred</li><li>Experience in leading automotive or high-tech team-orientated, fast-paced work environment</li><li>Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred</li><li>Must possess a valid driver's license and clean driving record</li><li>No driving related suspensions or revocation of Driver License (within a 3-5year period)</li><li>Ability to read and speak fluent English</li><li>Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</li><li>Required to, communicate using telephone and/or email</li><li>Minimum age of 21</li><li>Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).</li><li>Ability to stand/sit for 8-12 hours per day</li><li>Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"2512 Hawes (Dallas Texas)","street_address":"2512 Hawes","city":"Dallas","state":"Texas","country":"United States","country_code":"US","postal_code":"75235","location_type":"LAT_LNG","latitude":32.8252,"longitude":-96.8388,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li>6+ years of related work experience in automotive, OEM, Tier 1 or related technical field</li><li>Bachelor&rsquo;s degree or equivalent work experience</li><li>Ability to have a direct impact on scalability in a complex organization</li><li>Effectively manage onsite and remote service teams and a driver of people performance</li><li>Excellent verbal and written and communication skills</li><li>Detail-oriented with strong analytical and interpersonal skills</li><li>Outstanding planning and organizational skills with a focus on operational excellence</li><li>Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)</li><li>Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact</li><li>Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines</li><li>Knowledge of automotive equipment and servicing methods</li><li>Automotive technical and repair knowledge skills preferred</li><li>Able and flexible to travel as needed</li><li>Experience working in start-up environments preferred</li><li>Experience in leading automotive or high-tech team-orientated, fast-paced work environment</li><li>Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred</li><li>Must possess a valid driver's license and clean driving record</li><li>No driving related suspensions or revocation of Driver License (within a 3-5year period)</li><li>Ability to read and speak fluent English</li><li>Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</li><li>Required to, communicate using telephone and/or email</li><li>Minimum age of 21</li><li>Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).</li><li>Ability to stand/sit for 8-12 hours per day</li><li>Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li>Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded</li><li>Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.</li><li>Lead and manage all local operations with a hands-on mindset and servant leadership.</li><li>Manage and be accountable for high value inventory reconciliation</li><li>Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams</li><li>Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</li><li>Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties</li><li>Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors</li><li>Fills in for Service Operations Manager in their absence</li><li>Build a Rivian culture that is inclusive, and maintains high levels of team morale</li><li>Responsible for ensuring adherence to high standards of safety, cleanliness, and organization</li></ul>","posted_date":"2023-09-15T18:32:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/13343/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"000015afd9c3131e8adae2dacfe09e7cb2fd"},"icims":{"revision_int":1,"uuid":"7133e84d-6005-4aa8-a6f8-f1e5d20cc4b0","primary_posted_site_object":{"datePosted":"2023-09-15T18:32:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-09-15T18:34:04Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":true},"ats_job_hash":"490d35233d4b3e6dbbd4f7aca516d2d4","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/96096215579402950"},"import_id":"558ab2a3-77d9-4da9-acca-b87c9ebb3521","redirectOnApply":true,"questionservice":{"id":"28627197"},"import_source":"ImporterService","client_code":"rivian"},"create_date":"2023-09-15T18:34:33+0000"},"formattedData":{"categories":"Service","location":"Dallas, Texas","title":"Assistant Service Operations Manager","seo_title":["Service","Dallas%2C+Texas","Assistant+Service+Operations+Manager"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\">The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager.</p> <br><strong>Responsibilities</strong><br><br><ul><li>Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded</li><li>Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.</li><li>Lead and manage all local operations with a hands-on mindset and servant leadership.</li><li>Manage and be accountable for high value inventory reconciliation</li><li>Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams</li><li>Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</li><li>Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties</li><li>Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors</li><li>Fills in for Service Operations Manager in their absence</li><li>Build a Rivian culture that is inclusive, and maintains high levels of team morale</li><li>Responsible for ensuring adherence to high standards of safety, cleanliness, and organization</li></ul> <br><strong>Qualifications</strong><br><br><ul><li>6+ years of related work experience in automotive, OEM, Tier 1 or related technical field</li><li>Bachelor&rsquo;s degree or equivalent work experience</li><li>Ability to have a direct impact on scalability in a complex organization</li><li>Effectively manage onsite and remote service teams and a driver of people performance</li><li>Excellent verbal and written and communication skills</li><li>Detail-oriented with strong analytical and interpersonal skills</li><li>Outstanding planning and organizational skills with a focus on operational excellence</li><li>Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)</li><li>Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact</li><li>Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines</li><li>Knowledge of automotive equipment and servicing methods</li><li>Automotive technical and repair knowledge skills preferred</li><li>Able and flexible to travel as needed</li><li>Experience working in start-up environments preferred</li><li>Experience in leading automotive or high-tech team-orientated, fast-paced work environment</li><li>Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred</li><li>Must possess a valid driver's license and clean driving record</li><li>No driving related suspensions or revocation of Driver License (within a 3-5year period)</li><li>Ability to read and speak fluent English</li><li>Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</li><li>Required to, communicate using telephone and/or email</li><li>Minimum age of 21</li><li>Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).</li><li>Ability to stand/sit for 8-12 hours per day</li><li>Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul><li>6+ years of related work experience in automotive, OEM, Tier 1 or related technical field</li><li>Bachelor&rsquo;s degree or equivalent work experience</li><li>Ability to have a direct impact on scalability in a complex organization</li><li>Effectively manage onsite and remote service teams and a driver of people performance</li><li>Excellent verbal and written and communication skills</li><li>Detail-oriented with strong analytical and interpersonal skills</li><li>Outstanding planning and organizational skills with a focus on operational excellence</li><li>Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)</li><li>Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact</li><li>Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines</li><li>Knowledge of automotive equipment and servicing methods</li><li>Automotive technical and repair knowledge skills preferred</li><li>Able and flexible to travel as needed</li><li>Experience working in start-up environments preferred</li><li>Experience in leading automotive or high-tech team-orientated, fast-paced work environment</li><li>Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred</li><li>Must possess a valid driver's license and clean driving record</li><li>No driving related suspensions or revocation of Driver License (within a 3-5year period)</li><li>Ability to read and speak fluent English</li><li>Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.</li><li>Required to, communicate using telephone and/or email</li><li>Minimum age of 21</li><li>Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).</li><li>Ability to stand/sit for 8-12 hours per day</li><li>Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</li></ul>","responsibilities":"<ul><li>Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded</li><li>Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.</li><li>Lead and manage all local operations with a hands-on mindset and servant leadership.</li><li>Manage and be accountable for high value inventory reconciliation</li><li>Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams</li><li>Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations</li><li>Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties</li><li>Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors</li><li>Fills in for Service Operations Manager in their absence</li><li>Build a Rivian culture that is inclusive, and maintains high levels of team morale</li><li>Responsible for ensuring adherence to high standards of safety, cleanliness, and organization</li></ul>","clientName":"Rivian Careers Home","locations":"Dallas, Texas"}},"isNoIndex":false,"preloginConfiguration":null,"contextSettings":{"contextDefinitions":[{"name":"careers-home","displayName":"Rivian Careers Home","metadata":{"title":"Rivian Careers Home","description":"Rivian Careers Home"}},{"name":"life","displayName":"Rivian Life","metadata":{"title":"Rivian Life","description":"Rivian Life"}},{"name":"work","displayName":"Rivian Work","metadata":{"title":"Rivian Work","description":"Rivian Work"}},{"name":"students","displayName":"Rivian Students","metadata":{"title":"Rivian Students","description":"Rivian Students"}},{"redirectToForm":false,"successCTAButtonEnabled":true,"name":"talent-network","displayName":"Rivian Talent Community Landing Page","urlPath":"/talent-network","overrides":{"talentcommunity.integration.v2":{"enabled":true}},"createdAt":"2023-03-22T14:29:56+0000","creatorId":183525535,"creatorName":"icims-admin@rivian.com","updatedAt":"2023-03-31T18:26:57+0000"}],"defaultContext":"careers-home","currentContext":"careers-home","redirectWithSources":true,"currentClient":"rivian"},"similarJobsEnabled":false,"login":{},"inhouseAlertsEnabled":false}; </script>\n<script> window.jobDescriptionTemplates = {\n  sectionTop: "<!-- FOR BRANDING ELEMENTS TO BE PLACED ABOVE JOB DESCRIPTION BODY -->",\n  sectionBottom: "<!-- FOR BRANDING ELEMENTS TO BE PLACED BELOW JOB DESCRIPTION BODY -->",\n  additionalButton: "<!-- additional button on JD page -->",\n  getReferred: "<a href=\\"undefined\\" class=\\"get-referred cta-button\\">\\n  <span class=\\"fa fa-users\\" aria-hidden=\\"true\\"></span>\\n  Get Referred\\n</a>",\n  rightRailMedia: "",\n};\n</script>\n\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/polyfills-es5.js" nomodule=""></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/polyfills.js"></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/scripts.js"></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.39/main.js"></script>\n\n\n\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.20/runtime.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.20/polyfills.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.20/polyfills-es5.js" nomodule=""></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.20/vendor.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.20/main.js"></script>\n\n\n\n\n\n\n\n\n<script data-cookieconsent="statistics">\n
    \n

    /**

    \n
      \n
    • @description: send an arbitrary payload to the server-side for later consumption.
    • \n
    • @param {Object} payload - a json payload that contains arbitrary data
    • \n
    • @param {String} payload.event_name - the unique name to associate with the event
    • \n
    • @param {String} payload.slug - the job id to associate with the event
    • \n
    • @param {String} payload.language - the locale to associate with the event\n */\n function sendEvent(payload) {\n// validation check\nif (!(payload || payload.event_name)) {\n console.error('insufficient data for meaningful response.');\n return;\n}
    • \n
    \n
    else {\n\n  // send ajax request to backend for consumption\n  $.ajax({\n    method: 'POST',\n    url: '/api/impression',\n    data: payload,\n    success: function (res) {\n      // console.log('successful ajax call with response: ', res);\n    }\n  });\n}\n
    \n

    }\n\n

    \n
    <!-- Accessibility BEGIN -->\n
    \n\n\n\n
    <script>\n  var referrer = location.protocol + "//" + location.host\n  if (document.referrer.length > 0 && document.referrer.indexOf(referrer) === -1 && !window.sessionStorage.getItem('externalReferrer')) {\n    window.sessionStorage.setItem('externalReferrer', document.referrer);\n  }\n</script>\n\n\n\n\n    \n
    \n

    \n
                <div class="third-party-button-container column-container">\n                <a aria-label="dismiss cookie message" role="button" tabindex="0" class="btn-primary accept-button" id="cookie-consent-accept-button">\n                  Okay\n                </a>\n            </div>\n        </div>\n        <span aria-label="dismiss cookie message" tabindex="0" class="close-button" id="cookie-consent-x">\n            x\n        </span>\n    </div>\n
    \n
    \n\n\n
        <script>\n        window.gdprConfiguration = {"enabled":true,"pixel_consent":{"enabled":true,"cookie_notice":true,"third_party":false,"versionId":"search-consent-1","show_consent":true},"apply_consent":{"enabled":false,"job_specific":true,"versionId":"apply-consent-1"},"ttl":2592000000};\n    </script>\n    <script type="text/javascript"> function defer(method) { if (window.jQuery) { method(); } else { setTimeout(function() { defer(method) }, 50); } } defer(function() { window.$ = jQuery; var head = window.document.querySelectorAll('head')[0], scrp = document.createElement('script'); scrp.setAttribute('type', 'text/javascript'); scrp.src = '/dist/js/gdpr.js?v=4.5.487'; jQuery(function() { window.document.body.appendChild(scrp); }); }); </script>\n
    \n","datePosted":"2023-09-18T08:40:18.197Z","validThrough":"2024-02-29","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Rivian","description":"Rivian is an American automotive manufacturer that develops and builds category-defining electric vehicles and accessories. We create innovative and technologically advanced products that are designed to excel at work and play with the goal of accelerating the global transition to zero-emission transportation and energy. Rivian provides a full suite of services that address the entire lifecycle of the vehicle and stay true to its mission to keep the world adventurous forever. Whether taking families on new adventures or electrifying fleets at scale, Rivian vehicles all share a common goal — preserving the natural world for generations to come.\n\nCome join the adventure with us at careers.rivian.com. ","numberOfEmployees":11052,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Dallas, TX, USA"}}],"sameAs":"https://rivian.com","url":"https://rivian.com","logo":"https://cdn.getro.com/companies/3490f08b-fa29-5c17-9841-55a0fe457a14","memberOf":{"@type":"Organization","name":"Amazon Climate Pledge","description":"","logo":"https://cdn.filepicker.io/api/file/VovG1DnqQ1OAUJgLCMuW","url":"portfoliojobs.theclimatepledge.com"},"keywords":"Manufacturing, Transportation"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas, TX, USA"}}}

    Assistant Service Operations Manager (Night Shift)

    Rivian

    Rivian

    Operations
    Dallas, TX, USA
    Posted on Monday, September 18, 2023

    Assistant Service Operations Manager

    CAROUSEL_PARAGRAPH

    JOB_DESCRIPTION.SHARE.HTML

    Job Description

    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

     

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager.


    Responsibilities

    • Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded
    • Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.
    • Lead and manage all local operations with a hands-on mindset and servant leadership.
    • Manage and be accountable for high value inventory reconciliation
    • Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
    • Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
    • Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
    • Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
    • Fills in for Service Operations Manager in their absence
    • Build a Rivian culture that is inclusive, and maintains high levels of team morale
    • Responsible for ensuring adherence to high standards of safety, cleanliness, and organization

    Qualifications

    • 6+ years of related work experience in automotive, OEM, Tier 1 or related technical field
    • Bachelor’s degree or equivalent work experience
    • Ability to have a direct impact on scalability in a complex organization
    • Effectively manage onsite and remote service teams and a driver of people performance
    • Excellent verbal and written and communication skills
    • Detail-oriented with strong analytical and interpersonal skills
    • Outstanding planning and organizational skills with a focus on operational excellence
    • Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
    • Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
    • Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
    • Knowledge of automotive equipment and servicing methods
    • Automotive technical and repair knowledge skills preferred
    • Able and flexible to travel as needed
    • Experience working in start-up environments preferred
    • Experience in leading automotive or high-tech team-orientated, fast-paced work environment
    • Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
    • Must possess a valid driver's license and clean driving record
    • No driving related suspensions or revocation of Driver License (within a 3-5year period)
    • Ability to read and speak fluent English
    • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
    • Required to, communicate using telephone and/or email
    • Minimum age of 21
    • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
    • Ability to stand/sit for 8-12 hours per day
    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners



    Equal Opportunity

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

     

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    Candidate Data Privacy

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

     

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

     

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

     

    Please note that we are currently not accepting applications from third party application services.

    Subscribe to learn about our latest news, updates and adventures.