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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
Rivian Service Support is seeking a Program Manager, Service Support Field Operations that will help forward the goals of the broader team. As the Program Manager, you will help develop scalable processes and procedures for our Service Support Field Operations team. This role will require exceptional cross-functional interaction, a dynamic and resourceful leader with sharp attention to detail, and experience in taking both an analytical and creative approach to problem-solving. Additionally, this Project Manager must be flexible, dependable, organized, proactive in initiating continuous improvement, and prioritize strategically. This role will require creativity, superb verbal and written communication skills, and will focus on creating processes and procedures in a scalable manner for our Service customers using a quantitative and qualitative approach.
Responsibilities
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- \nCreate, document, and maintain field operations project roadmaps and track execution \n \n
- \nBecome a subject matter expert on Rivian systems/tools and identify opportunities that could improve the flow \n \n
- \nIdentify the need for, create, and implement policies related to Service Support Field Operations with alignment and support from internal stakeholders \n \n
- \nSupport Director, Service Support Operations with all aspects of Rivian Service Support Field Operations program \n \n
- \nEnsure that the center is built to scale and enables the best service experience for our customers \n \n
- \nWorking with the Service Support Field Operations management team, defining program requirements, and using data-driven insights to determine improvements, priority, and paths forward \n
Qualifications
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- \n3+ years of experience in Program/Project Management \n \n
- \nBachelors degree required \n \n
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- \nHigh proficiency with Microsoft Excel \n \n
- \nPrevious experience working with field operations is a plus \n \n
- \nTo be a dynamic and resourceful leader with sharp attention to detail, and experience in taking an analytical approach to problem-solving \n \n
- \nTo be flexible, dependable, organized, proactive in initiating continuous improvement, and have the ability to prioritize strategically \n \n
- \nAbility to expertly document, track, and report on program status \n \n
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- \nAbility to deliver updates with exceptional business acumen \n \n
- \nSelf-starter with the ability to solve challenging problems with minimal guidance \n \n
- \nAbility to work independently with limited general supervision and prioritize competing demands \n \n
- \nPassion for working in a complex, fast-paced organization, and desire to own and refine key operational processes \n \n
- \nProven track record of executing multiple complex projects simultaneously from start to finish \n \n
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- \nStrong communication skills – clear, precise, and to the point with an ability to speak clearly. Listens and asks for clarification as needed, responds well to questions \n \n
- \nAbility to travel up to 50% of the time \n \n
Pay Disclosure
Salary Range/Hourly Rate for California Based Applicants: [ $96,000 - $111,000 ] (actual compensation will be determined based on experience, location, and other factors permitted by law).
\nBenefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
\nCandidate Data Privacy
\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
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Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
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Please note that we are currently not accepting applications from third party application services.
