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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
Responsible for triage, review, and ultimately resolution for part issue escalations. Role requires high levels of initiative, cross functional problem solving, and indirect leadership capability.
Responsibilities
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- Review and investigate part inquiries escalated from service centers and external 3rd party providers in support of part related issues, concerns, or escalations related to:
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- Part pedigree \n
- Interchangeability \n
- SBOM Release \n
- Part selection \n
- Backorders \n
- Up levels Product Inventory·Intake and escalate part quality issues reported from internal and field facing teams \n
\n - Coordinate efforts required to quarantine affected parts, escalate to supplier quality, and ensure start to end containment with resolution in place \n
- Will require strong cross collaboration with Design Engineering, Manufacturing, Quality, and both Production and Service NPI teams \n
- Able to traverse multiple data sets in support of issue resolution including:
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- SAP \n
- Internal Rivian managed data sets related to Vehicle Genealogy and part usage \n
\n - Review Engineering, Service, and Manufacturing Change Actions in support of part escalations, as well as reviewing and analyzing engineering part drawings \n
- Work with urgency and thoroughness to identify, direct, and correct issues as they are escalated \n
- Work closely with Program Manager in triage and part severity escalations for resource dedication \n
- Role will require attention to detail, excellent time management, and strong communication \n
Qualifications
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- BS in Engineering, Automotive Technology, or similar relevant experience \n
- Ability to manage multiple projects across varying geographic locations simultaneously \n
- Willingness to work in a strong cross functional environment reliant on daily collaboration with internal and external teams \n
- Technical and professional skills in job-related area required \n
- Able to work efficiently under high amount of work/stress \n
- High level analytical ability where problems are unusual and complex \n
- Expertise in Jira/Confluence as well as ENOVIA a plus \n
Pay Disclosure
Salary Range for California Based Applicants: $96k - 111k (actual compensation will be determined based on experience, location, and other factors permitted by law).
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Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
\nCandidate Data Privacy
\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
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Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
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Please note that we are currently not accepting applications from third party application services.
