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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.
Responsibilities
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- Support set up, training, and Launch at upcoming Service Centers \n
- Provide support to the field to support the Service organization \n
- Support, Train, Coach, and Mentor other technicians as assigned \n
- Able to work independently performing mobile repairs \n
- Perform diagnosis, repairs, installations, and inspections on vehicles \n
- Diagnose and repair moderate to complex electrical and mechanical vehicle issues \n
- Support campaigns and containment initiatives \n
- Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment \n
- Maintain high quality work and efficiency while working with little supervision \n
- Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment \n
- Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment \n
- Follow Rivian repair procedures with efficiency without compromising quality and safety \n
- Demonstrated strength in collaborating with cross-functional teams and support partners to achieve organizational goals and fostering effective communication \n
- Excellent customer-facing communication and organizational skills, with ability to build and maintain customer relationships \n
- Proficient in managing and resolving customer escalations with professionalism, empathy, and effective communication, ensuring customer satisfaction and retention \n
- Strong knowledge of assigned region for optimized route planning \n
- Responsible for the operation and storage of the company vehicle pursuant to applicable company policies and as permitted by applicable law \n
- Conduct repairs in a mobile setting, which may encompass various locations such as driveways, parking lots, and similar environments \n
- Thorough understanding of work order administrative responsibilities including parts ordering, obtaining customer authorization, and final invoicing \n
- Maintain inventory of tooling and equipment to ensure availability and proper management \n
- Demonstrates self-motivation, resourcefulness, and a strong orientation towards problem-solving \n
Qualifications
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- \nAutomotive Technology/Technician Degree or equivalent experience \n \n
- \n5 or more years of automotive experience \n \n
- \n3 or more years of EV experience \n \n
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- \nExperience using a variety of test tools including a PICO-scope, PCAN, Kvaser Memorator, & breakout box \n \n
- \nExperience in bumper-to-bumper diagnosis and repair \n \n
- \nHybrid repair background a plus \n \n
- \nOEM Certified Master Technician is a plus \n \n
- \nOEM Specific Technician Training is a plus \n \n
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- \nStrong Mechanical and Electrical diagnostics experience, including high voltage systems \n \n
- \nStrong written and communications skills \n \n
- \nStrong organizational skills with attention to detail \n \n
- \nHas had experience mentoring and coaching other technicians \n \n
- \nAbility to drive non-commercial truck and trailer \n \n
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- \nAbility to travel as needed, up to 80% or extended assignments \n \n
- \nMust possess a valid driver’s license, and have a clean driving record \n \n
- \nExperience working in start-up environments preferred \n \n
- \nNo drug or alcohol related driving incidents in the last 3 years \n \n
- \nNo more than 1 serious moving violation in the last 3 years \n \n
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- \nMust have a valid driver's license in the state of residence that you will be driving/operating a vehicle \n \n
- \nWill be subject to continuous Motor Vehicle Record (MVR) monitoring \n \n
- \nPhysical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) \n \n
- \nFrequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners \n \n
- \nStrong understanding of written and spoken English \n \n
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- \nAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. \n \n
- \nMust be at least 21 years old \n \n
- \nMust be available for a regular schedule of a minimum 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours \n \n
- Must be able to drive up to an average of 6+ hours per shift, with potential overnight stays on occasion \n
Pay Disclosure
Salary Range/Hourly Rate: $35.60- $50.95 (actual compensation will be determined based on experience, location, and other factors permitted by law).
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Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
\nCandidate Data Privacy
\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
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Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
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Please note that we are currently not accepting applications from third party application services.
