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    Sr. Diagnostic Specialist (Fleet) - Brooklyn, NY

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    Job Description

    \n
    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

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    \n

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Diagnostic Specialist role leverages each part of the knowledge, skill and experience that comes from a career in the Automotive Industry, giving to the specialty as a Diagnostics Professional aimed towards Field Operations Support at Rivian. Your attention to detail and focus on quality will have led to your having a deeper understanding of core systems and technologies than is required to simply “make the repair”. Having adopted and demonstrating a “Continuous Improvement” mindset, is what drives the Diagnostic Specialist to integrate the many facets of their abilities in complex diagnostics with the connected vehicles being produced today. These efforts come together to provide the consumer with a Service Experience rarely found in the automotive industry. Responsibilities include pre-diagnostics, diagnostic content collection, reporting, cross-functional support, and partner development, as well as direct “in Service” diagnostic support. This role will be located at or near a Rivian facility in Brooklyn, NY. 

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     Joining the Fleet Diagnostic Specialist team means primarily focusing support on vehicles that are operating in both internal and external fleet environments.


    Responsibilities

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    • Perform diagnostics using a combination of technical understanding of Rivian fleet products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for reported concerns.
    • \n
    • Producing high quality documentation in both Service Operational and Engineering document systems.
    • \n
    • Communicate cross-functionally with logistics personnel in support of Service operational needs specific to pre-diagnostic supported repair planning.
    • \n
    • Produce plans for in-Service continuing diagnostics or repairs using data collected through diagnostic information systems, with an emphasis on interpreting connected vehicle data.
    • \n
    • Provide accurate logistic recommendations for vehicle part allocation specific to concerns vetted through pre-diagnostics.
    • \n
    • Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.
    • \n
    • Ensure an industry leading customer repair experience through skilled diagnostics and excellent communication of the diagnostic/repair plan with all appropriate cross-functional teams prior to Service scheduling.
    • \n
    • Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.
    • \n
    • Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.
    • \n
    • Hours of operation are business partner focused and are expected to reflect current operational needs for the service location/region.
    • \n

    Qualifications

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    • 8+ years of experience in automotive industry or automotive repair (Fleet experience is a plus), with an emphasis on mechanical, thermal, electrical, data processing and systems integration.
    • \n
    • Familiarity with terminal interfaces, scripting languages and experience reading/writing computer code a plus.
    • \n
    • Experience within customer support or customer relations
    • \n
    • Excellent written and oral communication skills
    • \n
    • Disciplined work ethic
    • \n
    • Self-motivated, and encouraging of others.
    • \n
    • Able to work efficiently in small groups, large groups as well as individually.
    • \n
    • Ability to work effectively under pressure or within tight time limits.
    • \n
    • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
    • \n
    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
    • \n
    • Experience with logistics or parts ordering systems
    • \n
    • Experience analyzing large data sets.
    • \n
    • Competent computer and typing skills.
    • \n
    • Appropriate interpersonal style and communication needed to work effectively with internal and external partners.
    • \n
    • Ability to travel as needed.
    • \n
    • Ability to support cross-functional teams both remotely and through on-site interactions.
    • \n
    • Extremely detail oriented.
    • \n
    • International / Cross Platform / Multi-brand and EV experience
    • \n
    • Experience in a Start-up environment
    • \n
    • A.S.E. Certifications – Current (or prior) is a plus.
    • \n
    \n

    *This role will be located at or near a Rivian facility located in Brooklyn, NY.


    Pay Disclosure

    Salary Range: $104,000-$120,000 (actual compensation will be determined based on experience and other factors permitted by law).

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    Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.




    Equal Opportunity

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    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    \n

    Candidate Data Privacy

    \n

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

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    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

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    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

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    Please note that we are currently not accepting applications from third party application services.

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    <script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"13774","category":[" Service"],"full_location":"Brooklyn, New York","short_location":"Brooklyn, New York","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"13774","title":"Sr. Diagnostic Specialist (Fleet) - Brooklyn, NY","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">The Diagnostic Specialist role leverages each part of the knowledge, skill and experience that comes from a career in the Automotive Industry, giving to the specialty as a Diagnostics Professional aimed towards Field Operations Support at Rivian. Your attention to detail and focus on quality will have led to your having a deeper understanding of core systems and technologies than is required to simply &ldquo;make the repair&rdquo;. Having adopted and demonstrating a &ldquo;Continuous Improvement&rdquo; mindset, is what drives the Diagnostic Specialist to integrate the many facets of their abilities in complex diagnostics with the connected vehicles being produced today. These efforts come together to provide the consumer with a Service Experience rarely found in the automotive industry. Responsibilities include pre-diagnostics, diagnostic content collection, reporting, cross-functional support, and partner development, as well as direct &ldquo;in Service&rdquo; diagnostic support. This role will be located at or near a Rivian facility in Brooklyn, NY.&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">&nbsp;Joining the Fleet Diagnostic Specialist team means primarily focusing support on vehicles that are operating in both internal and external fleet environments.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Perform diagnostics using a combination of technical understanding of Rivian fleet products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for reported concerns.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Producing high quality documentation in both Service Operational and Engineering document systems.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Communicate cross-functionally with logistics personnel in support of Service operational needs specific to pre-diagnostic supported repair planning.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Produce plans for in-Service continuing diagnostics or repairs using data collected through diagnostic information systems, with an emphasis on interpreting connected vehicle data.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Provide accurate logistic recommendations for vehicle part allocation specific to concerns vetted through pre-diagnostics.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ensure an industry leading customer repair experience through skilled diagnostics and excellent communication of the diagnostic/repair plan with all appropriate cross-functional teams prior to Service scheduling.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Hours of operation are business partner focused and are expected to reflect current operational needs for the service location/region.</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">8+ years of experience in automotive industry or automotive repair (Fleet experience is a plus), with an emphasis on mechanical, thermal, electrical, data processing and systems integration.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Familiarity with terminal interfaces, scripting languages and experience reading/writing computer code a plus.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience within customer support or customer relations</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Excellent written and oral communication skills</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Disciplined work ethic</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Self-motivated, and encouraging of others.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Able to work efficiently in small groups, large groups as well as individually.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to work effectively under pressure or within tight time limits.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience with logistics or parts ordering systems</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience analyzing large data sets.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Competent computer and typing skills.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Appropriate interpersonal style and communication needed to work effectively with internal and external partners.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to travel as needed.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to support cross-functional teams both remotely and through on-site interactions.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Extremely detail oriented.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">International / Cross Platform / Multi-brand and EV experience</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience in a Start-up environment</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">A.S.E. Certifications &ndash; Current (or prior) is a plus.</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">*This role will be located at or near a Rivian facility located in Brooklyn, NY.</span></p> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Salary Range: $104,000-$120,000<span>&nbsp;</span></strong>(actual compensation will be determined based on experience and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary:<span>&nbsp;</span></strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"512 Johnson (Brooklyn New York)","street_address":"512 Johnson Avenue","city":"Brooklyn","state":"New York","country":"United States","country_code":"US","postal_code":"11237","location_type":"LAT_LNG","latitude":40.7006,"longitude":-73.918,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">8+ years of experience in automotive industry or automotive repair (Fleet experience is a plus), with an emphasis on mechanical, thermal, electrical, data processing and systems integration.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Familiarity with terminal interfaces, scripting languages and experience reading/writing computer code a plus.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience within customer support or customer relations</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Excellent written and oral communication skills</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Disciplined work ethic</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Self-motivated, and encouraging of others.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Able to work efficiently in small groups, large groups as well as individually.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to work effectively under pressure or within tight time limits.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience with logistics or parts ordering systems</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience analyzing large data sets.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Competent computer and typing skills.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Appropriate interpersonal style and communication needed to work effectively with internal and external partners.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to travel as needed.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to support cross-functional teams both remotely and through on-site interactions.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Extremely detail oriented.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">International / Cross Platform / Multi-brand and EV experience</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience in a Start-up environment</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">A.S.E. Certifications &ndash; Current (or prior) is a plus.</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">*This role will be located at or near a Rivian facility located in Brooklyn, NY.</span></p>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Perform diagnostics using a combination of technical understanding of Rivian fleet products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for reported concerns.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Producing high quality documentation in both Service Operational and Engineering document systems.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Communicate cross-functionally with logistics personnel in support of Service operational needs specific to pre-diagnostic supported repair planning.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Produce plans for in-Service continuing diagnostics or repairs using data collected through diagnostic information systems, with an emphasis on interpreting connected vehicle data.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Provide accurate logistic recommendations for vehicle part allocation specific to concerns vetted through pre-diagnostics.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ensure an industry leading customer repair experience through skilled diagnostics and excellent communication of the diagnostic/repair plan with all appropriate cross-functional teams prior to Service scheduling.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Hours of operation are business partner focused and are expected to reflect current operational needs for the service location/region.</span></li></ul>","posted_date":"2023-10-10T22:55:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/13774/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"0000f4848fdada77df3214a52de7a8c07aec"},"icims":{"revision_int":1,"uuid":"b15354b2-6ffb-4e8e-976c-84e50c91f08b","primary_posted_site_object":{"datePosted":"2023-10-10T22:55:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-10-10T22:55:51Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":true},"ats_job_hash":"b7a957706d5609350ad6b9cf746c14b1","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/134017413239710406"},"import_id":"467d79cf-4148-4819-9bd3-cc8802f9c4ab","redirectOnApply":true,"questionservice":{"id":"28975847"},"import_source":"ImporterService","client_code":"rivian"},"create_date":"2023-10-10T22:56:02+0000"},"jobFormatted":{"categories":"Service","location":"Brooklyn, New York","title":"Sr. Diagnostic Specialist (Fleet) - Brooklyn, NY","seo_title":["Service","Brooklyn%2C+New+York","Sr.+Diagnostic+Specialist+(Fleet)+-+Brooklyn%2C+NY"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">The Diagnostic Specialist role leverages each part of the knowledge, skill and experience that comes from a career in the Automotive Industry, giving to the specialty as a Diagnostics Professional aimed towards Field Operations Support at Rivian. Your attention to detail and focus on quality will have led to your having a deeper understanding of core systems and technologies than is required to simply &ldquo;make the repair&rdquo;. Having adopted and demonstrating a &ldquo;Continuous Improvement&rdquo; mindset, is what drives the Diagnostic Specialist to integrate the many facets of their abilities in complex diagnostics with the connected vehicles being produced today. These efforts come together to provide the consumer with a Service Experience rarely found in the automotive industry. Responsibilities include pre-diagnostics, diagnostic content collection, reporting, cross-functional support, and partner development, as well as direct &ldquo;in Service&rdquo; diagnostic support. This role will be located at or near a Rivian facility in Brooklyn, NY.&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">&nbsp;Joining the Fleet Diagnostic Specialist team means primarily focusing support on vehicles that are operating in both internal and external fleet environments.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Perform diagnostics using a combination of technical understanding of Rivian fleet products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for reported concerns.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Producing high quality documentation in both Service Operational and Engineering document systems.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Communicate cross-functionally with logistics personnel in support of Service operational needs specific to pre-diagnostic supported repair planning.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Produce plans for in-Service continuing diagnostics or repairs using data collected through diagnostic information systems, with an emphasis on interpreting connected vehicle data.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Provide accurate logistic recommendations for vehicle part allocation specific to concerns vetted through pre-diagnostics.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ensure an industry leading customer repair experience through skilled diagnostics and excellent communication of the diagnostic/repair plan with all appropriate cross-functional teams prior to Service scheduling.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Hours of operation are business partner focused and are expected to reflect current operational needs for the service location/region.</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">8+ years of experience in automotive industry or automotive repair (Fleet experience is a plus), with an emphasis on mechanical, thermal, electrical, data processing and systems integration.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Familiarity with terminal interfaces, scripting languages and experience reading/writing computer code a plus.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience within customer support or customer relations</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Excellent written and oral communication skills</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Disciplined work ethic</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Self-motivated, and encouraging of others.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Able to work efficiently in small groups, large groups as well as individually.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to work effectively under pressure or within tight time limits.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience with logistics or parts ordering systems</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience analyzing large data sets.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Competent computer and typing skills.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Appropriate interpersonal style and communication needed to work effectively with internal and external partners.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to travel as needed.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to support cross-functional teams both remotely and through on-site interactions.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Extremely detail oriented.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">International / Cross Platform / Multi-brand and EV experience</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience in a Start-up environment</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">A.S.E. Certifications &ndash; Current (or prior) is a plus.</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">*This role will be located at or near a Rivian facility located in Brooklyn, NY.</span></p> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Salary Range: $104,000-$120,000<span>&nbsp;</span></strong>(actual compensation will be determined based on experience and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary:<span>&nbsp;</span></strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">8+ years of experience in automotive industry or automotive repair (Fleet experience is a plus), with an emphasis on mechanical, thermal, electrical, data processing and systems integration.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Familiarity with terminal interfaces, scripting languages and experience reading/writing computer code a plus.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience within customer support or customer relations</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Excellent written and oral communication skills</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Disciplined work ethic</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Self-motivated, and encouraging of others.</span></li><li><span style=\\"font-size: 12.0pt; 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font-family: 'Nunito Sans'; color: black;\\">Experience analyzing large data sets.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Competent computer and typing skills.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Appropriate interpersonal style and communication needed to work effectively with internal and external partners.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to travel as needed.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to support cross-functional teams both remotely and through on-site interactions.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Extremely detail oriented.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">International / Cross Platform / Multi-brand and EV experience</span></li><li><span style=\\"font-size: 12.0pt; 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Certifications &ndash; Current (or prior) is a plus.</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">*This role will be located at or near a Rivian facility located in Brooklyn, NY.</span></p>","responsibilities":"<ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Perform diagnostics using a combination of technical understanding of Rivian fleet products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for reported concerns.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Producing high quality documentation in both Service Operational and Engineering document systems.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Communicate cross-functionally with logistics personnel in support of Service operational needs specific to pre-diagnostic supported repair planning.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Produce plans for in-Service continuing diagnostics or repairs using data collected through diagnostic information systems, with an emphasis on interpreting connected vehicle data.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Provide accurate logistic recommendations for vehicle part allocation specific to concerns vetted through pre-diagnostics.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ensure an industry leading customer repair experience through skilled diagnostics and excellent communication of the diagnostic/repair plan with all appropriate cross-functional teams prior to Service scheduling.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Hours of operation are business partner focused and are expected to reflect current operational needs for the service location/region.</span></li></ul>","clientName":"Rivian Careers Home","locations":"Brooklyn, New York"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["locations","categories"],"fields":[{"item":"locations","token":"JOB_DESCRIPTION.LOCATION","ariaLabel":"JOB_DESCRIPTION.LOCATION_ARIA_LABEL","fieldType":"location"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"careers-home","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Rivian Careers Home","data":{"slug":"13774","category":[" Service"],"full_location":"Brooklyn, New York","short_location":"Brooklyn, New York","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"13774","title":"Sr. Diagnostic Specialist (Fleet) - Brooklyn, NY","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">The Diagnostic Specialist role leverages each part of the knowledge, skill and experience that comes from a career in the Automotive Industry, giving to the specialty as a Diagnostics Professional aimed towards Field Operations Support at Rivian. Your attention to detail and focus on quality will have led to your having a deeper understanding of core systems and technologies than is required to simply &ldquo;make the repair&rdquo;. Having adopted and demonstrating a &ldquo;Continuous Improvement&rdquo; mindset, is what drives the Diagnostic Specialist to integrate the many facets of their abilities in complex diagnostics with the connected vehicles being produced today. These efforts come together to provide the consumer with a Service Experience rarely found in the automotive industry. Responsibilities include pre-diagnostics, diagnostic content collection, reporting, cross-functional support, and partner development, as well as direct &ldquo;in Service&rdquo; diagnostic support. This role will be located at or near a Rivian facility in Brooklyn, NY.&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">&nbsp;Joining the Fleet Diagnostic Specialist team means primarily focusing support on vehicles that are operating in both internal and external fleet environments.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Perform diagnostics using a combination of technical understanding of Rivian fleet products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for reported concerns.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Producing high quality documentation in both Service Operational and Engineering document systems.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Communicate cross-functionally with logistics personnel in support of Service operational needs specific to pre-diagnostic supported repair planning.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Produce plans for in-Service continuing diagnostics or repairs using data collected through diagnostic information systems, with an emphasis on interpreting connected vehicle data.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Provide accurate logistic recommendations for vehicle part allocation specific to concerns vetted through pre-diagnostics.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ensure an industry leading customer repair experience through skilled diagnostics and excellent communication of the diagnostic/repair plan with all appropriate cross-functional teams prior to Service scheduling.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Hours of operation are business partner focused and are expected to reflect current operational needs for the service location/region.</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">8+ years of experience in automotive industry or automotive repair (Fleet experience is a plus), with an emphasis on mechanical, thermal, electrical, data processing and systems integration.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Familiarity with terminal interfaces, scripting languages and experience reading/writing computer code a plus.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience within customer support or customer relations</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Excellent written and oral communication skills</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Disciplined work ethic</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Self-motivated, and encouraging of others.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Able to work efficiently in small groups, large groups as well as individually.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to work effectively under pressure or within tight time limits.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience with logistics or parts ordering systems</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience analyzing large data sets.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Competent computer and typing skills.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Appropriate interpersonal style and communication needed to work effectively with internal and external partners.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to travel as needed.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to support cross-functional teams both remotely and through on-site interactions.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Extremely detail oriented.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">International / Cross Platform / Multi-brand and EV experience</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience in a Start-up environment</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">A.S.E. Certifications &ndash; Current (or prior) is a plus.</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">*This role will be located at or near a Rivian facility located in Brooklyn, NY.</span></p> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Salary Range: $104,000-$120,000<span>&nbsp;</span></strong>(actual compensation will be determined based on experience and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary:<span>&nbsp;</span></strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"512 Johnson (Brooklyn New York)","street_address":"512 Johnson Avenue","city":"Brooklyn","state":"New York","country":"United States","country_code":"US","postal_code":"11237","location_type":"LAT_LNG","latitude":40.7006,"longitude":-73.918,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">8+ years of experience in automotive industry or automotive repair (Fleet experience is a plus), with an emphasis on mechanical, thermal, electrical, data processing and systems integration.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Familiarity with terminal interfaces, scripting languages and experience reading/writing computer code a plus.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience within customer support or customer relations</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Excellent written and oral communication skills</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Disciplined work ethic</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Self-motivated, and encouraging of others.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Able to work efficiently in small groups, large groups as well as individually.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to work effectively under pressure or within tight time limits.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience with logistics or parts ordering systems</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience analyzing large data sets.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Competent computer and typing skills.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Appropriate interpersonal style and communication needed to work effectively with internal and external partners.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to travel as needed.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to support cross-functional teams both remotely and through on-site interactions.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Extremely detail oriented.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">International / Cross Platform / Multi-brand and EV experience</span></li><li><span style=\\"font-size: 12.0pt; 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Certifications &ndash; Current (or prior) is a plus.</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">*This role will be located at or near a Rivian facility located in Brooklyn, NY.</span></p>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Perform diagnostics using a combination of technical understanding of Rivian fleet products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for reported concerns.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Producing high quality documentation in both Service Operational and Engineering document systems.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Communicate cross-functionally with logistics personnel in support of Service operational needs specific to pre-diagnostic supported repair planning.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Produce plans for in-Service continuing diagnostics or repairs using data collected through diagnostic information systems, with an emphasis on interpreting connected vehicle data.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Provide accurate logistic recommendations for vehicle part allocation specific to concerns vetted through pre-diagnostics.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ensure an industry leading customer repair experience through skilled diagnostics and excellent communication of the diagnostic/repair plan with all appropriate cross-functional teams prior to Service scheduling.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Hours of operation are business partner focused and are expected to reflect current operational needs for the service location/region.</span></li></ul>","posted_date":"2023-10-10T22:55:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/13774/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"0000f4848fdada77df3214a52de7a8c07aec"},"icims":{"revision_int":1,"uuid":"b15354b2-6ffb-4e8e-976c-84e50c91f08b","primary_posted_site_object":{"datePosted":"2023-10-10T22:55:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-10-10T22:55:51Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":true},"ats_job_hash":"b7a957706d5609350ad6b9cf746c14b1","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/134017413239710406"},"import_id":"467d79cf-4148-4819-9bd3-cc8802f9c4ab","redirectOnApply":true,"questionservice":{"id":"28975847"},"import_source":"ImporterService","client_code":"rivian"},"create_date":"2023-10-10T22:56:02+0000"},"formattedData":{"categories":"Service","location":"Brooklyn, New York","title":"Sr. Diagnostic Specialist (Fleet) - Brooklyn, NY","seo_title":["Service","Brooklyn%2C+New+York","Sr.+Diagnostic+Specialist+(Fleet)+-+Brooklyn%2C+NY"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">The Diagnostic Specialist role leverages each part of the knowledge, skill and experience that comes from a career in the Automotive Industry, giving to the specialty as a Diagnostics Professional aimed towards Field Operations Support at Rivian. Your attention to detail and focus on quality will have led to your having a deeper understanding of core systems and technologies than is required to simply &ldquo;make the repair&rdquo;. Having adopted and demonstrating a &ldquo;Continuous Improvement&rdquo; mindset, is what drives the Diagnostic Specialist to integrate the many facets of their abilities in complex diagnostics with the connected vehicles being produced today. These efforts come together to provide the consumer with a Service Experience rarely found in the automotive industry. Responsibilities include pre-diagnostics, diagnostic content collection, reporting, cross-functional support, and partner development, as well as direct &ldquo;in Service&rdquo; diagnostic support. This role will be located at or near a Rivian facility in Brooklyn, NY.&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">&nbsp;Joining the Fleet Diagnostic Specialist team means primarily focusing support on vehicles that are operating in both internal and external fleet environments.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Perform diagnostics using a combination of technical understanding of Rivian fleet products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for reported concerns.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Producing high quality documentation in both Service Operational and Engineering document systems.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Communicate cross-functionally with logistics personnel in support of Service operational needs specific to pre-diagnostic supported repair planning.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Produce plans for in-Service continuing diagnostics or repairs using data collected through diagnostic information systems, with an emphasis on interpreting connected vehicle data.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Provide accurate logistic recommendations for vehicle part allocation specific to concerns vetted through pre-diagnostics.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ensure an industry leading customer repair experience through skilled diagnostics and excellent communication of the diagnostic/repair plan with all appropriate cross-functional teams prior to Service scheduling.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Hours of operation are business partner focused and are expected to reflect current operational needs for the service location/region.</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">8+ years of experience in automotive industry or automotive repair (Fleet experience is a plus), with an emphasis on mechanical, thermal, electrical, data processing and systems integration.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Familiarity with terminal interfaces, scripting languages and experience reading/writing computer code a plus.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience within customer support or customer relations</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Excellent written and oral communication skills</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Disciplined work ethic</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Self-motivated, and encouraging of others.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Able to work efficiently in small groups, large groups as well as individually.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to work effectively under pressure or within tight time limits.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience with logistics or parts ordering systems</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience analyzing large data sets.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Competent computer and typing skills.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Appropriate interpersonal style and communication needed to work effectively with internal and external partners.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to travel as needed.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Ability to support cross-functional teams both remotely and through on-site interactions.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Extremely detail oriented.</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">International / Cross Platform / Multi-brand and EV experience</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">Experience in a Start-up environment</span></li><li><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">A.S.E. Certifications &ndash; Current (or prior) is a plus.</span></li></ul><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Nunito Sans'; color: black;\\">*This role will be located at or near a Rivian facility located in Brooklyn, NY.</span></p> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Salary Range: $104,000-$120,000<span>&nbsp;</span></strong>(actual compensation will be determined based on experience and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary:<span>&nbsp;</span></strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. 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    Sr. Diagnostic Specialist (Fleet) - Brooklyn, NY

    Rivian

    Rivian

    Brooklyn, NY, USA
    Posted on Thursday, October 12, 2023

    Sr. Diagnostic Specialist (Fleet) - Brooklyn, NY

    CAROUSEL_PARAGRAPH

    JOB_DESCRIPTION.SHARE.HTML

    Job Description

    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

     

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Diagnostic Specialist role leverages each part of the knowledge, skill and experience that comes from a career in the Automotive Industry, giving to the specialty as a Diagnostics Professional aimed towards Field Operations Support at Rivian. Your attention to detail and focus on quality will have led to your having a deeper understanding of core systems and technologies than is required to simply “make the repair”. Having adopted and demonstrating a “Continuous Improvement” mindset, is what drives the Diagnostic Specialist to integrate the many facets of their abilities in complex diagnostics with the connected vehicles being produced today. These efforts come together to provide the consumer with a Service Experience rarely found in the automotive industry. Responsibilities include pre-diagnostics, diagnostic content collection, reporting, cross-functional support, and partner development, as well as direct “in Service” diagnostic support. This role will be located at or near a Rivian facility in Brooklyn, NY. 

     

     Joining the Fleet Diagnostic Specialist team means primarily focusing support on vehicles that are operating in both internal and external fleet environments.


    Responsibilities

    • Perform diagnostics using a combination of technical understanding of Rivian fleet products, experience with integrated automotive systems, use of specialized diagnostic tools, and an understanding of logged vehicle data to arrive at likely causes for reported concerns.
    • Producing high quality documentation in both Service Operational and Engineering document systems.
    • Communicate cross-functionally with logistics personnel in support of Service operational needs specific to pre-diagnostic supported repair planning.
    • Produce plans for in-Service continuing diagnostics or repairs using data collected through diagnostic information systems, with an emphasis on interpreting connected vehicle data.
    • Provide accurate logistic recommendations for vehicle part allocation specific to concerns vetted through pre-diagnostics.
    • Evaluate and perform remote repairs to concerns that have been determined to be safe and effectively performed without local access to the vehicle.
    • Ensure an industry leading customer repair experience through skilled diagnostics and excellent communication of the diagnostic/repair plan with all appropriate cross-functional teams prior to Service scheduling.
    • Work closely with customer support teams to train and empower agents in conducting live diagnostics on common vehicle issues; as well as addressing customer concerns related to expected vehicle behavior.
    • Create a culture of collaboration with individuals, cross functional teams, and leadership by encouraging feedback and open communication.
    • Hours of operation are business partner focused and are expected to reflect current operational needs for the service location/region.

    Qualifications

    • 8+ years of experience in automotive industry or automotive repair (Fleet experience is a plus), with an emphasis on mechanical, thermal, electrical, data processing and systems integration.
    • Familiarity with terminal interfaces, scripting languages and experience reading/writing computer code a plus.
    • Experience within customer support or customer relations
    • Excellent written and oral communication skills
    • Disciplined work ethic
    • Self-motivated, and encouraging of others.
    • Able to work efficiently in small groups, large groups as well as individually.
    • Ability to work effectively under pressure or within tight time limits.
    • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
    • Experience with logistics or parts ordering systems
    • Experience analyzing large data sets.
    • Competent computer and typing skills.
    • Appropriate interpersonal style and communication needed to work effectively with internal and external partners.
    • Ability to travel as needed.
    • Ability to support cross-functional teams both remotely and through on-site interactions.
    • Extremely detail oriented.
    • International / Cross Platform / Multi-brand and EV experience
    • Experience in a Start-up environment
    • A.S.E. Certifications – Current (or prior) is a plus.

    *This role will be located at or near a Rivian facility located in Brooklyn, NY.


    Pay Disclosure

    Salary Range: $104,000-$120,000 (actual compensation will be determined based on experience and other factors permitted by law).

     

    Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.




    Equal Opportunity

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

     

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    Candidate Data Privacy

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

     

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

     

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

     

    Please note that we are currently not accepting applications from third party application services.

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