Explore careers

Want to be part of the innovative teams on the frontlines of climate technology? View open jobs and easily apply.

Aerial view of a mall plane flying over fields
\n\n\n\n\n

\n\n\n \n\n
<script type="text/javascript" src="https://app.jibecdn.com/prod/cdn.js"></script>\n
\n\n\n
<div id="skip" class="jibe-container" role="navigation" aria-label="link navigation">\n  <button class="skip-to-main" onclick="skipToMain()" role="link">Skip to Main Content</button>\n</div>\n\n  <div id="all-content" class="snap-content " role="main">\n      \n\n    <section class="header-container" role="navigation">\n
\n
\n
\n \n\n\n\n
\n
\n \n \"logo\"\n
\n
\n \n \n
\n
\n
\n
\n / home \n
\n
\n
\n \n\n
</div>         \n<div class="collapse mobile-menu navbar-nav" id="header-nav--collapse">\n    <ul class="header__menu">\n      <li class="content-first">\n
\n

Search Jobs\n

\n\n
  • Home
  • \n
  • Work
  • \n
  • Life
  • \n
  • Students
  • \n
  • Check Application Status
  • \n \n
    \n
    \n \n\n\n \n\n \n \n\n
    <descriptions-app style="display: block;" _nghost-gjb-c72="" ng-version="11.0.5"><div _ngcontent-gjb-c72="" class="job-description-container">\n
    \n
    \n
    \n\n
    \n
    \n
    \n

    Service Advisor III - Night Shift

    \n\n
    \n\n
    \n
    \n

    Job Description

    \n
    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

    \n

     

    \n

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Service Advisor will be responsible for overdelivering on the customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our customers every day to assist with service needs and coordinate with our Operations, Call Center, Retail, and Marketing teams.  This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.  Experience in training, process standardization, continuous improvement, and managing escalations is a plus.  


    Responsibilities

      \n
    • \nPromote team member understanding of company vision and goals \n
    • \n
    • \nActively supports management in the planning and execution of the launch of Service centers  \n
    • \n
    • \nUtilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure learning effectiveness   \n
    • \n
    • \nEncourages team members to deliver a top-notch customer experience. Works every day to deliver an exceptional customer experience \n
    • \n
    • \nAnswer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention   \n
    • \n
    • \nResponds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers  \n
    • \n
    • \nTranslate customer-reported service-related problems to actionable work orders for technicians to complete   \n
    • \n
    • \nDetermine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system   \n
    • \n
    • \nCommunicate estimated completion time, regular updates, and follow through on each customer vehicle   \n
    • \n
    • \nInspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly   \n
    • \n
    • \nCoordinate and communicate the details of every vehicle with each customer prior to delivery   \n
    • \n
    • \nAnalyzes service lapses that impact customer experience and work with supervisor to ameliorate  \n
    • \n
    • \nAdminister new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines   \n
    • \n
    • \nMeet requirements of the state and federal law for automobile repair and consumer protection  \n
    • \n
    • \nLead continuous improvement activities as needed  \n
    • \n
    • \nRead and comprehend instructions and follow established procedures. Assist in the development of standardized work   \n
    • \n
    • \nCommunicate best practices, problem resolution and performance data to Supervisor and boundary partners as needed  \n
    • \n
    • \nMaintain a high-quality relationship with all departments within the organization   \n
    • \n
    • \nSupport and participate in initial Launch activities for setting up SC locations and model change activities   \n
    • \n
    • \nMay perform other duties as assigned   \n
    • \n

    Qualifications

      \n
    • \nHS Diploma or GED preferred  \n
    • \n
    • \n2 - 3  years’ experience in a customer facing role or similar in the Automotive industry (Automotive experience preferred but not required) OR, a combination of education and experience \n
    • \n
    • \nVery strong communication skills   \n
    • \n
    • \nRemains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving  \n
    • \n
    • \nOrganizational and time management skills \n
    • \n
    • \nGreat attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment  \n
    • \n
    • \nStrong written and verbal communication skills with an ability to translate customer needs  \n
    • \n
    • \nBasic mathematics skills to prepare and transact estimates and payments  \n
    • \n
    • \nPhysical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.) \n
    • \n
    • \nFrequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners  \n
    • \n
    • \nAbility to read and speak fluent English \n
    • \n
    • \nAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics \n
    • \n
    • \nMinimum age of 21 \n
    • \n
    • \nMust be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours  \n
    • \n
    • \nNo driving related suspensions or revocation of Driver License (within a 3-5year period) \n
    • \n
    • \nNight shift times vary by location.  Employees working night shifts will receive a 15% shift differential in addition to base hourly pay\n
    • \n



    Equal Opportunity

    \n

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

    \n

     

    \n

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    \n

    Candidate Data Privacy

    \n

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

    \n

     

    \n

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

    \n

     

    \n

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

    \n

     

    \n

    Please note that we are currently not accepting applications from third party application services.

    \n
    \n\n
    \n\n
    \n
    \n\n \n\n \n\n \n \n\n \n
    <!-- FOR BRANDING SPECIFIC TRACKING SCRIPTS -->\n\n\n\n\n    \n
    \n\n
    \n
    \n
    \n

    Subscribe to learn about our latest news, updates and adventures.

    \n
    \n \n
    \n
    \n\n\n
    \n
    \n
    \n
    \n
    \n R1T\n R1S\n Gear Shop\n
    \n
    \n Fleet\n Our Company\n \n
    \n \n \n
    \n
    \n \n \n \n\n
          <a href="https://www.instagram.com/rivianofficial/" token-data="LP.FOOTER.SOCIAL-LINK_2" token-type="text" target="_blank">\n        <i class="fa fa-instagram" aria-hidden="true"></i>\n      </a>\n      <a href="https://twitter.com/rivian" token-data="LP.FOOTER.SOCIAL-LINK_3" token-type="text" target="_blank">\n        <i class="fa fa-twitter" aria-hidden="true"></i>\n      </a>\n      <a href="https://www.youtube.com/channel/UCPMdVVKDEUrbp3nH46sTZmg" token-data="LP.FOOTER.SOCIAL-LINK_4" token-type="text" target="_blank">\n        <i class="fa fa-youtube-play" aria-hidden="true"></i>\n      </a>\n  </div>\n</div>\n
    \n
    \n
    \n
    \n

    \n @ 2023, Rivian. All Rights Reserved.\n

    \n Privacy Policy\n Terms of Use \n

    \n @ 2023, Rivian. All Rights Reserved.\n

    \n
    \n
    \n
    \n\n\n\n\n\n\n\n\n\n\n\n\n\n
      </div>\n
    \n\n\n\n\n\n\n\n\n\n\n\n\n\n \n \n\n\n
    <script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"13880","category":[" Service"],"full_location":"Normal, Illinois","short_location":"Normal, Illinois","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"13880","title":"Service Advisor III - Night Shift","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXW159519126 BCX0\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXW159519126 BCX0\\">The</span> <span class=\\"NormalTextRun SCXW159519126 BCX0\\">Service Advisor</span><span class=\\"NormalTextRun SCXW159519126 BCX0\\"> will be responsible for overdelivering on the customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our customers every day to assist with service needs and coordinate with our Operations, Call Center, Retail, and Marketing teams.&nbsp; This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.  Experience in training, process standardization, continuous improvement, and managing escalations is a plus.&nbsp;</span></span><span class=\\"EOP SCXW159519126 BCX0\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Promote team member understanding of company vision and goals</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Actively supports management in the planning and execution of the launch of Service centers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure learning effectiveness&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Encourages team members to deliver a top-notch customer experience. Works every day to deliver an exceptional customer experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Translate customer-reported service-related problems to actionable work orders for technicians to complete&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate estimated completion time, regular updates, and follow through on each customer vehicle&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Coordinate and communicate the details of every vehicle with each customer prior to delivery&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Analyzes service lapses that impact customer experience and work with supervisor to ameliorate&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Meet requirements of the state and federal law for automobile repair and consumer protection&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Lead continuous improvement activities as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Read and comprehend instructions and follow established procedures. Assist in the development of standardized work&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate best practices, problem resolution and performance data to Supervisor and boundary partners as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Maintain a high-quality relationship with all departments within the organization&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support and participate in initial Launch activities for setting up SC locations and model change activities&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">May perform other duties as assigned&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">HS Diploma or GED preferred&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">2 - 3&nbsp; years&rsquo; experience in a customer facing role or similar in the Automotive industry (Automotive experience preferred but not required)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">OR, a combination of education and experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Very strong communication skills&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Remains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Organizational and time management skills</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong written and verbal communication skills with an ability to translate customer needs&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic mathematics skills to prepare and transact estimates and payments&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to read and speak fluent English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Minimum age of 21</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">Night shift times vary by location.&nbsp; Employees working night shifts will receive a<span>&nbsp;</span></span></span><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">15% shift differential in addition to base hourly pay</span></span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"2340 Electric Avenue (Normal Illinois)","street_address":"2340 Electric Avenue","city":"Normal","state":"Illinois","country":"United States","country_code":"US","postal_code":"61761","location_type":"LAT_LNG","latitude":40.5124,"longitude":-88.9883,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">HS Diploma or GED preferred&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">2 - 3&nbsp; years&rsquo; experience in a customer facing role or similar in the Automotive industry (Automotive experience preferred but not required)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">OR, a combination of education and experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Very strong communication skills&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Remains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Organizational and time management skills</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong written and verbal communication skills with an ability to translate customer needs&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic mathematics skills to prepare and transact estimates and payments&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to read and speak fluent English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Minimum age of 21</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">Night shift times vary by location.&nbsp; Employees working night shifts will receive a<span>&nbsp;</span></span></span><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">15% shift differential in addition to base hourly pay</span></span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Promote team member understanding of company vision and goals</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Actively supports management in the planning and execution of the launch of Service centers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure learning effectiveness&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Encourages team members to deliver a top-notch customer experience. Works every day to deliver an exceptional customer experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Translate customer-reported service-related problems to actionable work orders for technicians to complete&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate estimated completion time, regular updates, and follow through on each customer vehicle&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Coordinate and communicate the details of every vehicle with each customer prior to delivery&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Analyzes service lapses that impact customer experience and work with supervisor to ameliorate&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Meet requirements of the state and federal law for automobile repair and consumer protection&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Lead continuous improvement activities as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Read and comprehend instructions and follow established procedures. Assist in the development of standardized work&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate best practices, problem resolution and performance data to Supervisor and boundary partners as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Maintain a high-quality relationship with all departments within the organization&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support and participate in initial Launch activities for setting up SC locations and model change activities&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">May perform other duties as assigned&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li></ul>","posted_date":"2023-10-10T20:33:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/13880/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"00007b6f39f68d38338c6504715739c497d1"},"icims":{"revision_int":1,"uuid":"8914b25d-ef15-44b7-ad55-f26fa721109f","primary_posted_site_object":{"datePosted":"2023-10-10T20:33:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-10-10T20:34:02Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":true},"ats_job_hash":"7f5e089a1c73db59948a35b833594026","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/112491236868137670"},"import_id":"ba67dac7-37a8-4878-876a-a0bb6dcde337","redirectOnApply":true,"questionservice":{"id":"28971531"},"import_source":"ImporterService","client_code":"rivian"},"create_date":"2023-10-10T20:35:04+0000"},"jobFormatted":{"categories":"Service","location":"Normal, Illinois","title":"Service Advisor III - Night Shift","seo_title":["Service","Normal%2C+Illinois","Service+Advisor+III+-+Night+Shift"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXW159519126 BCX0\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXW159519126 BCX0\\">The</span> <span class=\\"NormalTextRun SCXW159519126 BCX0\\">Service Advisor</span><span class=\\"NormalTextRun SCXW159519126 BCX0\\"> will be responsible for overdelivering on the customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our customers every day to assist with service needs and coordinate with our Operations, Call Center, Retail, and Marketing teams.&nbsp; This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.  Experience in training, process standardization, continuous improvement, and managing escalations is a plus.&nbsp;</span></span><span class=\\"EOP SCXW159519126 BCX0\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Promote team member understanding of company vision and goals</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Actively supports management in the planning and execution of the launch of Service centers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure learning effectiveness&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Encourages team members to deliver a top-notch customer experience. Works every day to deliver an exceptional customer experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Translate customer-reported service-related problems to actionable work orders for technicians to complete&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate estimated completion time, regular updates, and follow through on each customer vehicle&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Coordinate and communicate the details of every vehicle with each customer prior to delivery&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Analyzes service lapses that impact customer experience and work with supervisor to ameliorate&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Meet requirements of the state and federal law for automobile repair and consumer protection&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Lead continuous improvement activities as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Read and comprehend instructions and follow established procedures. Assist in the development of standardized work&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate best practices, problem resolution and performance data to Supervisor and boundary partners as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Maintain a high-quality relationship with all departments within the organization&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support and participate in initial Launch activities for setting up SC locations and model change activities&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">May perform other duties as assigned&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">HS Diploma or GED preferred&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">2 - 3&nbsp; years&rsquo; experience in a customer facing role or similar in the Automotive industry (Automotive experience preferred but not required)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">OR, a combination of education and experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Very strong communication skills&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Remains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Organizational and time management skills</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong written and verbal communication skills with an ability to translate customer needs&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic mathematics skills to prepare and transact estimates and payments&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to read and speak fluent English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Minimum age of 21</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">Night shift times vary by location.&nbsp; Employees working night shifts will receive a<span>&nbsp;</span></span></span><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">15% shift differential in addition to base hourly pay</span></span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">HS Diploma or GED preferred&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">2 - 3&nbsp; years&rsquo; experience in a customer facing role or similar in the Automotive industry (Automotive experience preferred but not required)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">OR, a combination of education and experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Very strong communication skills&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Remains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Organizational and time management skills</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong written and verbal communication skills with an ability to translate customer needs&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic mathematics skills to prepare and transact estimates and payments&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to read and speak fluent English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Minimum age of 21</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">Night shift times vary by location.&nbsp; Employees working night shifts will receive a<span>&nbsp;</span></span></span><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">15% shift differential in addition to base hourly pay</span></span></li></ul>","responsibilities":"<ul><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Promote team member understanding of company vision and goals</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Actively supports management in the planning and execution of the launch of Service centers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure learning effectiveness&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Encourages team members to deliver a top-notch customer experience. Works every day to deliver an exceptional customer experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Translate customer-reported service-related problems to actionable work orders for technicians to complete&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate estimated completion time, regular updates, and follow through on each customer vehicle&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Coordinate and communicate the details of every vehicle with each customer prior to delivery&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Analyzes service lapses that impact customer experience and work with supervisor to ameliorate&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Meet requirements of the state and federal law for automobile repair and consumer protection&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Lead continuous improvement activities as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Read and comprehend instructions and follow established procedures. Assist in the development of standardized work&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate best practices, problem resolution and performance data to Supervisor and boundary partners as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Maintain a high-quality relationship with all departments within the organization&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support and participate in initial Launch activities for setting up SC locations and model change activities&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">May perform other duties as assigned&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li></ul>","clientName":"Rivian Careers Home","locations":"Normal, Illinois"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["locations","categories"],"fields":[{"item":"locations","token":"JOB_DESCRIPTION.LOCATION","ariaLabel":"JOB_DESCRIPTION.LOCATION_ARIA_LABEL","fieldType":"location"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"careers-home","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Rivian Careers Home","data":{"slug":"13880","category":[" Service"],"full_location":"Normal, Illinois","short_location":"Normal, Illinois","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"13880","title":"Service Advisor III - Night Shift","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXW159519126 BCX0\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXW159519126 BCX0\\">The</span> <span class=\\"NormalTextRun SCXW159519126 BCX0\\">Service Advisor</span><span class=\\"NormalTextRun SCXW159519126 BCX0\\"> will be responsible for overdelivering on the customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our customers every day to assist with service needs and coordinate with our Operations, Call Center, Retail, and Marketing teams.&nbsp; This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.  Experience in training, process standardization, continuous improvement, and managing escalations is a plus.&nbsp;</span></span><span class=\\"EOP SCXW159519126 BCX0\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Promote team member understanding of company vision and goals</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Actively supports management in the planning and execution of the launch of Service centers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure learning effectiveness&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Encourages team members to deliver a top-notch customer experience. Works every day to deliver an exceptional customer experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Translate customer-reported service-related problems to actionable work orders for technicians to complete&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate estimated completion time, regular updates, and follow through on each customer vehicle&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Coordinate and communicate the details of every vehicle with each customer prior to delivery&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Analyzes service lapses that impact customer experience and work with supervisor to ameliorate&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Meet requirements of the state and federal law for automobile repair and consumer protection&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Lead continuous improvement activities as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Read and comprehend instructions and follow established procedures. Assist in the development of standardized work&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate best practices, problem resolution and performance data to Supervisor and boundary partners as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Maintain a high-quality relationship with all departments within the organization&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support and participate in initial Launch activities for setting up SC locations and model change activities&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">May perform other duties as assigned&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">HS Diploma or GED preferred&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">2 - 3&nbsp; years&rsquo; experience in a customer facing role or similar in the Automotive industry (Automotive experience preferred but not required)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">OR, a combination of education and experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Very strong communication skills&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Remains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Organizational and time management skills</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong written and verbal communication skills with an ability to translate customer needs&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic mathematics skills to prepare and transact estimates and payments&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to read and speak fluent English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Minimum age of 21</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">Night shift times vary by location.&nbsp; Employees working night shifts will receive a<span>&nbsp;</span></span></span><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">15% shift differential in addition to base hourly pay</span></span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"2340 Electric Avenue (Normal Illinois)","street_address":"2340 Electric Avenue","city":"Normal","state":"Illinois","country":"United States","country_code":"US","postal_code":"61761","location_type":"LAT_LNG","latitude":40.5124,"longitude":-88.9883,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">HS Diploma or GED preferred&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">2 - 3&nbsp; years&rsquo; experience in a customer facing role or similar in the Automotive industry (Automotive experience preferred but not required)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">OR, a combination of education and experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Very strong communication skills&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Remains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Organizational and time management skills</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong written and verbal communication skills with an ability to translate customer needs&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic mathematics skills to prepare and transact estimates and payments&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to read and speak fluent English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Minimum age of 21</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">Night shift times vary by location.&nbsp; Employees working night shifts will receive a<span>&nbsp;</span></span></span><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">15% shift differential in addition to base hourly pay</span></span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Promote team member understanding of company vision and goals</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Actively supports management in the planning and execution of the launch of Service centers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure learning effectiveness&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Encourages team members to deliver a top-notch customer experience. Works every day to deliver an exceptional customer experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Translate customer-reported service-related problems to actionable work orders for technicians to complete&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate estimated completion time, regular updates, and follow through on each customer vehicle&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Coordinate and communicate the details of every vehicle with each customer prior to delivery&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Analyzes service lapses that impact customer experience and work with supervisor to ameliorate&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Meet requirements of the state and federal law for automobile repair and consumer protection&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Lead continuous improvement activities as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Read and comprehend instructions and follow established procedures. Assist in the development of standardized work&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate best practices, problem resolution and performance data to Supervisor and boundary partners as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Maintain a high-quality relationship with all departments within the organization&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support and participate in initial Launch activities for setting up SC locations and model change activities&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">May perform other duties as assigned&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li></ul>","posted_date":"2023-10-10T20:33:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/13880/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"00007b6f39f68d38338c6504715739c497d1"},"icims":{"revision_int":1,"uuid":"8914b25d-ef15-44b7-ad55-f26fa721109f","primary_posted_site_object":{"datePosted":"2023-10-10T20:33:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-10-10T20:34:02Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":true},"ats_job_hash":"7f5e089a1c73db59948a35b833594026","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/112491236868137670"},"import_id":"ba67dac7-37a8-4878-876a-a0bb6dcde337","redirectOnApply":true,"questionservice":{"id":"28971531"},"import_source":"ImporterService","client_code":"rivian"},"create_date":"2023-10-10T20:35:04+0000"},"formattedData":{"categories":"Service","location":"Normal, Illinois","title":"Service Advisor III - Night Shift","seo_title":["Service","Normal%2C+Illinois","Service+Advisor+III+-+Night+Shift"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXW159519126 BCX0\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXW159519126 BCX0\\">The</span> <span class=\\"NormalTextRun SCXW159519126 BCX0\\">Service Advisor</span><span class=\\"NormalTextRun SCXW159519126 BCX0\\"> will be responsible for overdelivering on the customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our customers every day to assist with service needs and coordinate with our Operations, Call Center, Retail, and Marketing teams.&nbsp; This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.  Experience in training, process standardization, continuous improvement, and managing escalations is a plus.&nbsp;</span></span><span class=\\"EOP SCXW159519126 BCX0\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":255}\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Promote team member understanding of company vision and goals</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Actively supports management in the planning and execution of the launch of Service centers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure learning effectiveness&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Encourages team members to deliver a top-notch customer experience. Works every day to deliver an exceptional customer experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Translate customer-reported service-related problems to actionable work orders for technicians to complete&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate estimated completion time, regular updates, and follow through on each customer vehicle&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Coordinate and communicate the details of every vehicle with each customer prior to delivery&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Analyzes service lapses that impact customer experience and work with supervisor to ameliorate&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Meet requirements of the state and federal law for automobile repair and consumer protection&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Lead continuous improvement activities as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Read and comprehend instructions and follow established procedures. Assist in the development of standardized work&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate best practices, problem resolution and performance data to Supervisor and boundary partners as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Maintain a high-quality relationship with all departments within the organization&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support and participate in initial Launch activities for setting up SC locations and model change activities&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">May perform other duties as assigned&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">HS Diploma or GED preferred&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">2 - 3&nbsp; years&rsquo; experience in a customer facing role or similar in the Automotive industry (Automotive experience preferred but not required)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">OR, a combination of education and experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Very strong communication skills&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Remains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Organizational and time management skills</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong written and verbal communication skills with an ability to translate customer needs&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic mathematics skills to prepare and transact estimates and payments&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to read and speak fluent English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Minimum age of 21</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">Night shift times vary by location.&nbsp; Employees working night shifts will receive a<span>&nbsp;</span></span></span><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">15% shift differential in addition to base hourly pay</span></span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">HS Diploma or GED preferred&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">2 - 3&nbsp; years&rsquo; experience in a customer facing role or similar in the Automotive industry (Automotive experience preferred but not required)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">OR, a combination of education and experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Very strong communication skills&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Remains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Organizational and time management skills</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong written and verbal communication skills with an ability to translate customer needs&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic mathematics skills to prepare and transact estimates and payments&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to read and speak fluent English</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Minimum age of 21</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">Night shift times vary by location.&nbsp; Employees working night shifts will receive a<span>&nbsp;</span></span></span><span class=\\"TextRun SCXO8788198 BCX8\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXO8788198 BCX8\\">15% shift differential in addition to base hourly pay</span></span></li></ul>","responsibilities":"<ul><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Promote team member understanding of company vision and goals</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Actively supports management in the planning and execution of the launch of Service centers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure learning effectiveness&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Encourages team members to deliver a top-notch customer experience. Works every day to deliver an exceptional customer experience</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Translate customer-reported service-related problems to actionable work orders for technicians to complete&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"8\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"9\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate estimated completion time, regular updates, and follow through on each customer vehicle&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"10\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"11\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Coordinate and communicate the details of every vehicle with each customer prior to delivery&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"12\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Analyzes service lapses that impact customer experience and work with supervisor to ameliorate&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"13\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"14\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Meet requirements of the state and federal law for automobile repair and consumer protection&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"15\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Lead continuous improvement activities as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"16\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Read and comprehend instructions and follow established procedures. Assist in the development of standardized work&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"17\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Communicate best practices, problem resolution and performance data to Supervisor and boundary partners as needed&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"18\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Maintain a high-quality relationship with all departments within the organization&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"19\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support and participate in initial Launch activities for setting up SC locations and model change activities&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"20\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">May perform other duties as assigned&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li></ul>","clientName":"Rivian Careers Home","locations":"Normal, Illinois"}},"isNoIndex":false,"preloginConfiguration":null,"contextSettings":{"contextDefinitions":[{"name":"careers-home","displayName":"Rivian Careers Home","metadata":{"title":"Rivian Careers Home","description":"Rivian Careers Home"}},{"name":"life","displayName":"Rivian Life","metadata":{"title":"Rivian Life","description":"Rivian Life"}},{"name":"work","displayName":"Rivian Work","metadata":{"title":"Rivian Work","description":"Rivian Work"}},{"name":"students","displayName":"Rivian Students","metadata":{"title":"Rivian Students","description":"Rivian Students"}},{"redirectToForm":false,"successCTAButtonEnabled":true,"name":"talent-network","displayName":"Rivian Talent Community Landing Page","urlPath":"/talent-network","overrides":{"talentcommunity.integration.v2":{"enabled":true}},"createdAt":"2023-03-22T14:29:56+0000","creatorId":183525535,"creatorName":"icims-admin@rivian.com","updatedAt":"2023-03-31T18:26:57+0000"}],"defaultContext":"careers-home","currentContext":"careers-home","redirectWithSources":true,"currentClient":"rivian"},"similarJobsEnabled":false,"login":{},"inhouseAlertsEnabled":false}; </script>\n<script> window.jobDescriptionTemplates = {\n  sectionTop: "<!-- FOR BRANDING ELEMENTS TO BE PLACED ABOVE JOB DESCRIPTION BODY -->",\n  sectionBottom: "<!-- FOR BRANDING ELEMENTS TO BE PLACED BELOW JOB DESCRIPTION BODY -->",\n  additionalButton: "<!-- additional button on JD page -->",\n  getReferred: "<a href=\\"undefined\\" class=\\"get-referred cta-button\\">\\n  <span class=\\"fa fa-users\\" aria-hidden=\\"true\\"></span>\\n  Get Referred\\n</a>",\n  rightRailMedia: "",\n};\n</script>\n\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.44/polyfills-es5.js" nomodule=""></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.44/polyfills.js"></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.44/scripts.js"></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.44/main.js"></script>\n\n\n\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.33/runtime.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.33/polyfills.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.33/polyfills-es5.js" nomodule=""></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.33/vendor.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.33/main.js"></script>\n\n\n\n\n\n\n\n\n<script data-cookieconsent="statistics">\n
    \n

    /**

    \n
      \n
    • @description: send an arbitrary payload to the server-side for later consumption.
    • \n
    • @param {Object} payload - a json payload that contains arbitrary data
    • \n
    • @param {String} payload.event_name - the unique name to associate with the event
    • \n
    • @param {String} payload.slug - the job id to associate with the event
    • \n
    • @param {String} payload.language - the locale to associate with the event\n */\n function sendEvent(payload) {\n// validation check\nif (!(payload || payload.event_name)) {\n console.error('insufficient data for meaningful response.');\n return;\n}
    • \n
    \n
    else {\n\n  // send ajax request to backend for consumption\n  $.ajax({\n    method: 'POST',\n    url: '/api/impression',\n    data: payload,\n    success: function (res) {\n      // console.log('successful ajax call with response: ', res);\n    }\n  });\n}\n
    \n

    }\n\n

    \n
    <!-- Accessibility BEGIN -->\n
    \n\n\n\n
    <script>\n  var referrer = location.protocol + "//" + location.host\n  if (document.referrer.length > 0 && document.referrer.indexOf(referrer) === -1 && !window.sessionStorage.getItem('externalReferrer')) {\n    window.sessionStorage.setItem('externalReferrer', document.referrer);\n  }\n</script>\n\n\n\n\n    \n
    \n

    \n
                <div class="third-party-button-container column-container">\n                <a aria-label="dismiss cookie message" role="button" tabindex="0" class="btn-primary accept-button" id="cookie-consent-accept-button">\n                  Okay\n                </a>\n            </div>\n        </div>\n        <span aria-label="dismiss cookie message" tabindex="0" class="close-button" id="cookie-consent-x">\n            x\n        </span>\n    </div>\n
    \n
    \n\n\n
        <script>\n        window.gdprConfiguration = {"enabled":true,"pixel_consent":{"enabled":true,"cookie_notice":true,"third_party":false,"versionId":"search-consent-1","show_consent":true},"apply_consent":{"enabled":false,"job_specific":true,"versionId":"apply-consent-1"},"ttl":2592000000};\n    </script>\n    <script type="text/javascript"> function defer(method) { if (window.jQuery) { method(); } else { setTimeout(function() { defer(method) }, 50); } } defer(function() { window.$ = jQuery; var head = window.document.querySelectorAll('head')[0], scrp = document.createElement('script'); scrp.setAttribute('type', 'text/javascript'); scrp.src = '/dist/js/gdpr.js?v=4.5.494'; jQuery(function() { window.document.body.appendChild(scrp); }); }); </script>\n
    \n","datePosted":"2023-10-12T09:28:48.392Z","validThrough":"2024-02-17","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Rivian","description":"Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility. The company creates solutions that redefine traditional automotive economics and remove the pain points of conventional ownership. It also manufactures autonomous electric vehicles intended to offer a comfortable and eco-friendly driving experience.","numberOfEmployees":9970,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Irvine, CA, USA"}},{"address":{"@type":"PostalAddress","addressLocality":"Plymouth, MI, USA"}}],"sameAs":"https://rivian.com","url":"https://rivian.com","logo":"https://cdn.getro.com/companies/3490f08b-fa29-5c17-9841-55a0fe457a14","memberOf":{"@type":"Organization","name":"Amazon Climate Pledge","description":"","logo":"https://cdn.filepicker.io/api/file/VovG1DnqQ1OAUJgLCMuW","url":"portfoliojobs.theclimatepledge.com"},"keywords":"Manufacturing, Transportation"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Normal, IL, USA"}}}

    Field Service Advisor III - Night Shift

    Rivian

    Rivian

    Normal, IL, USA
    Posted on Thursday, October 12, 2023

    Service Advisor III - Night Shift

    CAROUSEL_PARAGRAPH

    JOB_DESCRIPTION.SHARE.HTML

    Job Description

    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

     

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Service Advisor will be responsible for overdelivering on the customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our customers every day to assist with service needs and coordinate with our Operations, Call Center, Retail, and Marketing teams.  This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.  Experience in training, process standardization, continuous improvement, and managing escalations is a plus.  


    Responsibilities

    • Promote team member understanding of company vision and goals 
    • Actively supports management in the planning and execution of the launch of Service centers  
    • Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure learning effectiveness   
    • Encourages team members to deliver a top-notch customer experience. Works every day to deliver an exceptional customer experience 
    • Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention   
    • Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers  
    • Translate customer-reported service-related problems to actionable work orders for technicians to complete   
    • Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system   
    • Communicate estimated completion time, regular updates, and follow through on each customer vehicle   
    • Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly   
    • Coordinate and communicate the details of every vehicle with each customer prior to delivery   
    • Analyzes service lapses that impact customer experience and work with supervisor to ameliorate  
    • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines   
    • Meet requirements of the state and federal law for automobile repair and consumer protection  
    • Lead continuous improvement activities as needed  
    • Read and comprehend instructions and follow established procedures. Assist in the development of standardized work   
    • Communicate best practices, problem resolution and performance data to Supervisor and boundary partners as needed  
    • Maintain a high-quality relationship with all departments within the organization   
    • Support and participate in initial Launch activities for setting up SC locations and model change activities   
    • May perform other duties as assigned   

    Qualifications

    • HS Diploma or GED preferred  
    • 2 - 3  years’ experience in a customer facing role or similar in the Automotive industry (Automotive experience preferred but not required) OR, a combination of education and experience 
    • Very strong communication skills   
    • Remains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving  
    • Organizational and time management skills 
    • Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment  
    • Strong written and verbal communication skills with an ability to translate customer needs  
    • Basic mathematics skills to prepare and transact estimates and payments  
    • Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.) 
    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners  
    • Ability to read and speak fluent English 
    • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics 
    • Minimum age of 21 
    • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours  
    • No driving related suspensions or revocation of Driver License (within a 3-5year period) 
    • Night shift times vary by location.  Employees working night shifts will receive a 15% shift differential in addition to base hourly pay



    Equal Opportunity

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

     

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    Candidate Data Privacy

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

     

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

     

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

     

    Please note that we are currently not accepting applications from third party application services.

    Subscribe to learn about our latest news, updates and adventures.