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    Service Support Field Advisor

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    Job Description

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    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

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    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Service Support Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing assistance with vehicle education, charging and/or connectivity questions, roadside or servicing/repair of their Rivian vehicle. 


    Responsibilities

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    • \nThe Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.  Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text) \n
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    • \nUtilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus \n
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    • \nYou will document customer concerns, determine if a quick technical solution is available, execute the solution, and document \n
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    • \nIf the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan.   The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate next-steps back to the customer for agreement and work authorization \n
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    • \nYou will convey confidence to the customer that you are their guide along the path to vehicle service \n
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    Qualifications

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    • \n3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution    \n
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    • \nEnthusiasm and passion for Rivian and electric vehicles \n
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    • \nFind it rewarding helping a customer in need \n
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    • \nEmpathy, sincerity, patience, and strong communication skills  \n
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    • \nExcellent follow-up and probing skills  \n
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    • \nStrong problem-solving capabilities \n
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    • \nThe ability to maintain composure under pressure and deal with ambiguity   \n
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    • \nThe ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools  \n
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    • \nWillingness to learn new and innovative automotive technologies  \n
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    • \nWork in a team-based environment and achieve a common goal  \n
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    • \nBeing a 24/7-hour call center environment, you should be willing and able to work 1st, 2nd, or 3rd shift including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions \n
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    Equal Opportunity

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    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

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    Candidate Data Privacy

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    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

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    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

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    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

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    Please note that we are currently not accepting applications from third party application services.

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    <script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"13793","category":[" Service"],"full_location":"Houston, Texas","short_location":"Houston, Texas","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"13793","title":"Service Support Field Advisor","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXW196633016 BCX0\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXW196633016 BCX0\\">The Service Support Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing assistance with vehicle education, charging and/or connectivity questions, roadside or servicing/repair of their Rivian vehicle.</span></span><span class=\\"EOP SCXW196633016 BCX0\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.&nbsp; Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">If the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan.&nbsp;&nbsp; The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate </span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">next-steps</span><span style=\\"margin: 0px; padding: 0px;\\"> back to the customer for agreement and work authorization</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will convey confidence to the customer that you are their guide along the path to vehicle service</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution&nbsp;&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Enthusiasm</span><span style=\\"margin: 0px; padding: 0px;\\"> and passion for Rivian and electric vehicles</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Find it rewarding helping a customer in need</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empathy, sincerity, patience, and strong communication skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent follow-up and probing skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong problem-solving capabilities</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to maintain composure under pressure and deal with ambiguity&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to learn new and innovative automotive technologies&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Work in a team-based environment and achieve a common goal&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Being a 24/7-hour call center environment, you should be willing and able to work 1st, 2nd, or 3rd shift including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"20221 Carriage Point Dr (Houston Texas)","street_address":"20221 Carriage Point Dr","city":"Houston","state":"Texas","country":"United States","country_code":"US","postal_code":"77073","location_type":"LAT_LNG","latitude":30.0198,"longitude":-95.4087,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution&nbsp;&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Enthusiasm</span><span style=\\"margin: 0px; padding: 0px;\\"> and passion for Rivian and electric vehicles</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Find it rewarding helping a customer in need</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empathy, sincerity, patience, and strong communication skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent follow-up and probing skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong problem-solving capabilities</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to maintain composure under pressure and deal with ambiguity&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to learn new and innovative automotive technologies&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Work in a team-based environment and achieve a common goal&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Being a 24/7-hour call center environment, you should be willing and able to work 1st, 2nd, or 3rd shift including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.&nbsp; Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">If the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan.&nbsp;&nbsp; The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate </span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">next-steps</span><span style=\\"margin: 0px; padding: 0px;\\"> back to the customer for agreement and work authorization</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will convey confidence to the customer that you are their guide along the path to vehicle service</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul>","posted_date":"2023-10-10T16:24:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/13793/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"00005d55f24e66ec3808e07a286ddd6462c4"},"icims":{"revision_int":3,"uuid":"59e8543b-6c50-49cf-abe5-f58c32e25d66","primary_posted_site_object":{"datePosted":"2023-10-10T16:24:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-10-13T15:28:59Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"5cf359d9d8226d09a56f0e37591ffe42","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/94028684291121862"},"import_id":"4e010ab5-e5f6-4d78-b8c7-baa762ce3f9d","redirectOnApply":true,"questionservice":{"id":"28961465"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-10-13T15:30:00+0000","create_date":"2023-10-10T16:26:01+0000"},"jobFormatted":{"categories":"Service","location":"Houston, Texas","title":"Service Support Field Advisor","seo_title":["Service","Houston%2C+Texas","Service+Support+Field+Advisor"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXW196633016 BCX0\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXW196633016 BCX0\\">The Service Support Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing assistance with vehicle education, charging and/or connectivity questions, roadside or servicing/repair of their Rivian vehicle.</span></span><span class=\\"EOP SCXW196633016 BCX0\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.&nbsp; Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">If the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan.&nbsp;&nbsp; The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate </span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">next-steps</span><span style=\\"margin: 0px; padding: 0px;\\"> back to the customer for agreement and work authorization</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will convey confidence to the customer that you are their guide along the path to vehicle service</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution&nbsp;&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Enthusiasm</span><span style=\\"margin: 0px; padding: 0px;\\"> and passion for Rivian and electric vehicles</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Find it rewarding helping a customer in need</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empathy, sincerity, patience, and strong communication skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent follow-up and probing skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong problem-solving capabilities</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to maintain composure under pressure and deal with ambiguity&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to learn new and innovative automotive technologies&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Work in a team-based environment and achieve a common goal&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Being a 24/7-hour call center environment, you should be willing and able to work 1st, 2nd, or 3rd shift including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution&nbsp;&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Enthusiasm</span><span style=\\"margin: 0px; padding: 0px;\\"> and passion for Rivian and electric vehicles</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Find it rewarding helping a customer in need</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empathy, sincerity, patience, and strong communication skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent follow-up and probing skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong problem-solving capabilities</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to maintain composure under pressure and deal with ambiguity&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to learn new and innovative automotive technologies&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Work in a team-based environment and achieve a common goal&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Being a 24/7-hour call center environment, you should be willing and able to work 1st, 2nd, or 3rd shift including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul>","responsibilities":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.&nbsp; Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">If the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan.&nbsp;&nbsp; The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate </span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">next-steps</span><span style=\\"margin: 0px; padding: 0px;\\"> back to the customer for agreement and work authorization</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will convey confidence to the customer that you are their guide along the path to vehicle service</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul>","clientName":"Rivian Careers Home","locations":"Houston, Texas"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["locations","categories"],"fields":[{"item":"locations","token":"JOB_DESCRIPTION.LOCATION","ariaLabel":"JOB_DESCRIPTION.LOCATION_ARIA_LABEL","fieldType":"location"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"careers-home","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Rivian Careers Home","data":{"slug":"13793","category":[" Service"],"full_location":"Houston, Texas","short_location":"Houston, Texas","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"13793","title":"Service Support Field Advisor","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXW196633016 BCX0\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXW196633016 BCX0\\">The Service Support Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing assistance with vehicle education, charging and/or connectivity questions, roadside or servicing/repair of their Rivian vehicle.</span></span><span class=\\"EOP SCXW196633016 BCX0\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.&nbsp; Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">If the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan.&nbsp;&nbsp; The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate </span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">next-steps</span><span style=\\"margin: 0px; padding: 0px;\\"> back to the customer for agreement and work authorization</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will convey confidence to the customer that you are their guide along the path to vehicle service</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution&nbsp;&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Enthusiasm</span><span style=\\"margin: 0px; padding: 0px;\\"> and passion for Rivian and electric vehicles</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Find it rewarding helping a customer in need</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empathy, sincerity, patience, and strong communication skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent follow-up and probing skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong problem-solving capabilities</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to maintain composure under pressure and deal with ambiguity&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to learn new and innovative automotive technologies&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Work in a team-based environment and achieve a common goal&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Being a 24/7-hour call center environment, you should be willing and able to work 1st, 2nd, or 3rd shift including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"20221 Carriage Point Dr (Houston Texas)","street_address":"20221 Carriage Point Dr","city":"Houston","state":"Texas","country":"United States","country_code":"US","postal_code":"77073","location_type":"LAT_LNG","latitude":30.0198,"longitude":-95.4087,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution&nbsp;&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Enthusiasm</span><span style=\\"margin: 0px; padding: 0px;\\"> and passion for Rivian and electric vehicles</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Find it rewarding helping a customer in need</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empathy, sincerity, patience, and strong communication skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent follow-up and probing skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong problem-solving capabilities</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to maintain composure under pressure and deal with ambiguity&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to learn new and innovative automotive technologies&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Work in a team-based environment and achieve a common goal&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Being a 24/7-hour call center environment, you should be willing and able to work 1st, 2nd, or 3rd shift including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.&nbsp; Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">If the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan.&nbsp;&nbsp; The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate </span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">next-steps</span><span style=\\"margin: 0px; padding: 0px;\\"> back to the customer for agreement and work authorization</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will convey confidence to the customer that you are their guide along the path to vehicle service</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul>","posted_date":"2023-10-10T16:24:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/13793/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"00005d55f24e66ec3808e07a286ddd6462c4"},"icims":{"revision_int":3,"uuid":"59e8543b-6c50-49cf-abe5-f58c32e25d66","primary_posted_site_object":{"datePosted":"2023-10-10T16:24:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-10-13T15:28:59Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"5cf359d9d8226d09a56f0e37591ffe42","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/94028684291121862"},"import_id":"4e010ab5-e5f6-4d78-b8c7-baa762ce3f9d","redirectOnApply":true,"questionservice":{"id":"28961465"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-10-13T15:30:00+0000","create_date":"2023-10-10T16:26:01+0000"},"formattedData":{"categories":"Service","location":"Houston, Texas","title":"Service Support Field Advisor","seo_title":["Service","Houston%2C+Texas","Service+Support+Field+Advisor"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXW196633016 BCX0\\" data-contrast=\\"none\\"><span class=\\"NormalTextRun SCXW196633016 BCX0\\">The Service Support Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing assistance with vehicle education, charging and/or connectivity questions, roadside or servicing/repair of their Rivian vehicle.</span></span><span class=\\"EOP SCXW196633016 BCX0\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.&nbsp; Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">If the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan.&nbsp;&nbsp; The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate </span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">next-steps</span><span style=\\"margin: 0px; padding: 0px;\\"> back to the customer for agreement and work authorization</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will convey confidence to the customer that you are their guide along the path to vehicle service</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution&nbsp;&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Enthusiasm</span><span style=\\"margin: 0px; padding: 0px;\\"> and passion for Rivian and electric vehicles</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Find it rewarding helping a customer in need</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empathy, sincerity, patience, and strong communication skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent follow-up and probing skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong problem-solving capabilities</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to maintain composure under pressure and deal with ambiguity&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to learn new and innovative automotive technologies&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Work in a team-based environment and achieve a common goal&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Being a 24/7-hour call center environment, you should be willing and able to work 1st, 2nd, or 3rd shift including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution&nbsp;&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Enthusiasm</span><span style=\\"margin: 0px; padding: 0px;\\"> and passion for Rivian and electric vehicles</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Find it rewarding helping a customer in need</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Empathy, sincerity, patience, and strong communication skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent follow-up and probing skills&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Strong problem-solving capabilities</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to maintain composure under pressure and deal with ambiguity&nbsp;&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"5\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Willingness to learn new and innovative automotive technologies&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul><ul style=\\"margin: 0px; padding: 0px; font-family: verdana;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Work in a team-based environment and achieve a common goal&nbsp;</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Being a 24/7-hour call center environment, you should be willing and able to work 1st, 2nd, or 3rd shift including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li></ul>","responsibilities":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 13.3333px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"1\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.&nbsp; Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text)</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"2\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">Utilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"3\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_MSFontService, sans-serif;\\" data-leveltext=\\"\\" data-font=\\"Symbol\\" data-listid=\\"1\\" data-list-defn-props=\\"{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}\\" aria-setsize=\\"-1\\" data-aria-posinset=\\"4\\" data-aria-level=\\"1\\"><span style=\\"margin: 0px; padding: 0px; color: #000000; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\\" data-contrast=\\"none\\"><span style=\\"margin: 0px; padding: 0px;\\">If the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan.&nbsp;&nbsp; The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate </span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">next-steps</span><span style=\\"margin: 0px; padding: 0px;\\"> back to the customer for agreement and work authorization</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 10pt; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; color: #000000;\\" data-ccp-props=\\"{"201341983":1,"335551550":1,"335551620":1,"335559739":160,"335559740":240}\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; 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    \n","datePosted":"2023-10-12T09:28:51.401Z","validThrough":"2023-12-16","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Rivian","description":"Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility. The company creates solutions that redefine traditional automotive economics and remove the pain points of conventional ownership. It also manufactures autonomous electric vehicles intended to offer a comfortable and eco-friendly driving experience.","numberOfEmployees":11068,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Plymouth, MI, USA"}}],"sameAs":"https://rivian.com","url":"https://rivian.com","logo":"https://cdn.getro.com/companies/3490f08b-fa29-5c17-9841-55a0fe457a14","memberOf":{"@type":"Organization","name":"Amazon Climate Pledge","description":"","logo":"https://cdn.filepicker.io/api/file/VovG1DnqQ1OAUJgLCMuW","url":"portfoliojobs.theclimatepledge.com"},"keywords":"Manufacturing, Transportation"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston, TX, USA"}}}

    Service Support Field Advisor

    Rivian

    Rivian

    Customer Service
    Houston, TX, USA
    Posted 6+ months ago

    Service Support Field Advisor

    CAROUSEL_PARAGRAPH

    JOB_DESCRIPTION.SHARE.HTML

    Job Description

    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

     

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Service Support Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing assistance with vehicle education, charging and/or connectivity questions, roadside or servicing/repair of their Rivian vehicle. 


    Responsibilities

    • The Service Advisors are the virtual, end-to-end point of contact for Rivian owners/fleet companies needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.  Customer interaction can take place through an omni-channel solution (phone calls, emails, chat, SMS/text) 
    • Utilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-first focus 
    • You will document customer concerns, determine if a quick technical solution is available, execute the solution, and document 
    • If the issue warrants deeper diagnosis, you will create a service ticket and work closely with the Remote Diagnostic Team, who drafts the vehicle repair plan.   The Service Advisor will activate the repair plan, order parts, schedule service appointments and alternative transportation needs then communicate next-steps back to the customer for agreement and work authorization 
    • You will convey confidence to the customer that you are their guide along the path to vehicle service 

    Qualifications

    • 3-5 years of experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution    
    • Enthusiasm and passion for Rivian and electric vehicles 
    • Find it rewarding helping a customer in need 
    • Empathy, sincerity, patience, and strong communication skills  
    • Excellent follow-up and probing skills  
    • Strong problem-solving capabilities 
    • The ability to maintain composure under pressure and deal with ambiguity   
    • The ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools  
    • Willingness to learn new and innovative automotive technologies  
    • Work in a team-based environment and achieve a common goal  
    • Being a 24/7-hour call center environment, you should be willing and able to work 1st, 2nd, or 3rd shift including weekends and holidays, with additional flexibility during busier times of the year or when necessitated by business/weather conditions 



    Equal Opportunity

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

     

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    Candidate Data Privacy

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

     

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

     

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

     

    Please note that we are currently not accepting applications from third party application services.

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