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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
As an Assistant Manager on the Title and Registration team, you will help maintain Rivian culture, along with the Title and Registration Manager, by helping with hiring, training, coaching, and team support. This role requires initiative to drive efficiency and a deep commitment to ensuring a seamless customer experience.
\nYou will lead a team of Title and Registration Document Generation Specialists and will be responsible for helping identify their key performance indicators and ensuring that those metrics are met. In addition to these direct reports, you will also be responsible for monitoring the broader team’s work to ensure accuracy and assist in providing performance feedback on the Title and Registration Specialists who do not directly report to you.
\nYou will solve complex problems related to registration and title applications on behalf of Rivian customers and develop processes around better document execution accuracy and compliance. You will serve as a resource for Title and Registration Specialists in need of support, problem solving, and mentorship. You will also work to increase efficiency and support customer-facing employees both at headquarters and in the field. To be successful in this role you will bring a wealth of knowledge of vehicle registrations in 50 states and be a supportive and collaborative team player.
Responsibilities
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- Manage a team of direct reports responsible for the accurate and timely completion of pre-registration administrative tasks \n
- \nAssist in organizing and prioritizing work for your local team to ensure that performance management goals and SLAs are met \n \n
- \nDocument processes for internal repository and help develop training resources for use across the broader Title and Registration team \n \n
- \nAssist with the onboarding of new team members to ensure consistent standards for title application completion \n \n
- \nProvide training and development to associates; develop and promote talent through effective and timely feedback and consistent performance reviews \n \n
- \nAudit consumer title and registration applications submitted by your team to verify accuracy as well as compliance with local rules and regulations \n \n
- \nStay up to date with local regulation changes and communicate any necessary process changes \n \n
- \nEffectively plan by using reporting and forecasting to set and adjust schedules and pivot resources as needed to meet business demand \n \n
- \nSupport field and headquarters team members in obtaining needed information and documents from customers \n \n
- \nEnsure registration and title applications are submitted to processors in a timely manner \n \n
- \nWork with local DMV authorities to solve any outstanding issues preventing registration such as missing documents, signatures, or outstanding balances \n \n
- \nAct as regional subject matter expert for states in your assigned region \n \n
- \nSupport pre-delivery and post-delivery internal inquiries to educate colleagues on requirements and create solutions for problem registrations \n \n
- \nWork directly with cross-functional leads to identify strategic improvement opportunities \n \n
- Interface with external vendors to problem-solve for any holds delaying the processing of customer registrations \n
Qualifications
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- \n2+ years title and registration experience \n \n
- \n3+ years administrative operations experience \n \n
- \nKnowledge of commercial fleet registrations and renewals \n \n
- \nKnowledge of Electric Vehicle tax incentives \n \n
- \nExpert experience with DealerTrack and RegUSA preferred \n \n
- \nExperience with variety of US states DMV procedures and rules \n \n
- \nPenchant for building positive working relationships \n \n
- \nExperience registering Electric Vehicles advantageous \n \n
- \nMust be able to pass criminal & fingerprinting applicable to state regulations & restrictions \n \n
- \nMust have a valid driver’s license \n \n
- \nAbility to travel up to 30% based on business demands \n \n
- \nAbility to stand or sit for 8-10 hours per day \n \n
- \nRequired to communicate using telephone and/or e-mail \n \n
- Ability to view, reach, and interpret documents \n
Equal Opportunity
\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
\nCandidate Data Privacy
\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
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Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
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Please note that we are currently not accepting applications from third party application services.
