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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
Rivian Roadside Assistance is seeking a Lead Roadside Account Manager to oversee the Rivian Roadside Network from identification to onboarding to coaching and continuous learning exercises while keeping owner safety and satisfaction at the heart of Roadside.This role will be responsible for maintenance of existing network, and growth of the network as necessary over time. In this role you will partner closely with Roadside Partners & Vendors, Service Support, Service Field, and Service Partnerships.
\nThese partnerships will enable you to quickly identify hot spots and opportunities within the Rivian Provider Network.The objective is that you become the subject matter expert on nuances within your regions and establish partnerships with providers who resonate with the Rivian core values.You will be required to travel 3-4 times quarterly to areas of impact/centers of gravity including but not limited to Plymouth, MI - Irvine, CA - Palo Alto, CA - Normal, IL - Tow Show Locations/Roadside Hot Spots
Responsibilities
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- Oversight of the Rivian Provider Network and market nuances within their assigned region \n
- Identification, Training, Onboarding, and Coaching of reputable providers within their assigned region \n
- Identify and document the nuances of your region (restricted roadways, DOT regulations, etc.) \n
- Meet established KPIs and ensure providers are meeting their SLAs \n
- Manage invoicing and auditing by region \n
- Support special programs identified by the Roadside team \n
Qualifications
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- + years of experience in roadside or network management \n
- Experience in training, onboarding, and coaching people or teams \n
- Strong relationship building, and collaboration skills \n
- Willingness to travel 3-4 times per quarter to lead hands on training, networking etc. \n
- Adaptable to changing schedules and on-call escalations \n
- To be flexible, dependable, organized, proactive in executing continuous improvement with the ability to prioritize strategically \n
- Strong communication skills – clear, precise, and to the point with an ability to speak clearly. Listens and asks for clarification as needed, responds well to questions \n
- Ability to work independently with limited general supervision and prioritize competing demands \n
Equal Opportunity
\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
\nCandidate Data Privacy
\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
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Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
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Please note that we are currently not accepting applications from third party application services.
