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    Network Operations Center Specialist II -Midwest or West Coast

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    Job Description

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    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

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    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    Rivian’s Network Operation Center is responsible for remotely maintaining Rivian’s charging network. We are hiring for a Newtork Operations Control Specialist who will work alongside NOC Engineers to help support the NOC’s day-to-day remote monitoring, case creation, and work order management responsibilities. 


    Responsibilities

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    • \nSupport network operations of Rivian’s charging deployments   \n
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    • \nProactively monitor all charging assets for any issues; offline, faults, irregular sessions  \n
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    • \nProvide excellent customer service by rapidly responding to incoming calls and emails for B2B client and service partners  \n
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    • \nAssist in deploying production-ready firmware to AC and DC assets  \n
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    • \nUse keen attention to detail to document issues in case management platform  \n
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    • Perform additional responsibilities as assigned, including rotating weekend on-call coverage
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    Qualifications

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    • \n1-2 years of experience in a related field (e.g., IT, Network Operations, etc.)  \n
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    • \nBasic understanding of electricity and charging  \n
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    • \nExperience using case/work order management tools (e.g., Salesforce, ZenDesk, ServiceNow, etc.)  \n
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    • \nExcellent written and oral communication skills  \n
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    • \nTeam player mentality, with a willingness to assist and team others on the team \n
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    • \nRequired to communicate using telephone, email, and other digital means of communication \n
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    • Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.
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    • Flexibility to be working from 12pm to 8:30pm PST
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    Pay Disclosure

    Hourly Rate for Colorado Based Applicants: $28.35 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).

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    Hourly Rate for Washington State Based Applicants: $29.80 to $33.65 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).

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    Hourly Rate for California Based Applicants: $29/80 to $36.55 (actual compensation will be determined based on experience, location, and other factors permitted by law).

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    Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.




    Equal Opportunity

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    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

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    Candidate Data Privacy

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    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

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    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

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    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

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    Please note that we are currently not accepting applications from third party application services.

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    <script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"14198","category":[" Energy & Charging"],"full_location":"Remote, United States","short_location":"Remote, United States","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"14198","title":"Network Operations Center Specialist II -Midwest or West Coast","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">Rivian&rsquo;s Network Operation Center</span></span><span class=\\"TextRun MacChromeBold SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">is responsible for remotely maintaining Rivian&rsquo;s charging network. We are hiring for a Newtork Operations Control&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">Specialist</span></span><span class=\\"TextRun MacChromeBold SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">who will&nbsp;work alongside NOC Engineers to help support the NOC&rsquo;s day-to-day remote monitoring, case creation, and work order management responsibilities.</span></span><span class=\\"EOP SCXO76336600 BCX0\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support network operations of Rivian&rsquo;s charging deployments&nbsp;<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Proactively monitor all charging assets for any issues; offline, faults, irregular sessions<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Provide excellent customer service by rapidly responding to incoming calls and emails for B2B client and service partners<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Assist in deploying production-ready firmware to AC and DC assets<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Use keen attention to detail to document issues in case management platform<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Perform additional responsibilities as assigned, including rotating weekend on-call coverage</span></span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">1-2 years of experience in a related field (e.g., IT, Network Operations,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic understanding of electricity and charging<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Experience using case/work order management tools (e.g., Salesforce,&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">ZenDesk</span><span style=\\"margin: 0px; padding: 0px;\\">, ServiceNow,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent written and oral communication skills<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team player mentality, with a willingness to assist and team others on the team</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Required to communicate using telephone, email, and other digital means of communication</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">Flexibility to be working from 12pm to 8:30pm PST</span></li></ul> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Hourly Rate for Colorado Based Applicants</strong>: $28.35 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Hourly Rate for Washington State Based Applicants</strong>: $29.80 to $33.65 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Hourly Rate for California Based Applicants</strong>: $29/80 to $36.55 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary: </strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"United States, Remote","city":"Remote","country":"United States","country_code":"US","location_type":"LAT_LNG","latitude":43.00595,"longitude":-123.89259,"additional_locations":[],"categories":[{"name":"Energy & Charging"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">1-2 years of experience in a related field (e.g., IT, Network Operations,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic understanding of electricity and charging<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Experience using case/work order management tools (e.g., Salesforce,&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">ZenDesk</span><span style=\\"margin: 0px; padding: 0px;\\">, ServiceNow,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent written and oral communication skills<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team player mentality, with a willingness to assist and team others on the team</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Required to communicate using telephone, email, and other digital means of communication</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">Flexibility to be working from 12pm to 8:30pm PST</span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support network operations of Rivian&rsquo;s charging deployments&nbsp;<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Proactively monitor all charging assets for any issues; offline, faults, irregular sessions<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Provide excellent customer service by rapidly responding to incoming calls and emails for B2B client and service partners<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Assist in deploying production-ready firmware to AC and DC assets<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Use keen attention to detail to document issues in case management platform<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Perform additional responsibilities as assigned, including rotating weekend on-call coverage</span></span></li></ul>","posted_date":"2023-10-30T13:20:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/14198/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"00004aff92480706f322d8fc8074b1dde5c5"},"icims":{"revision_int":3,"uuid":"bdcf53ae-f8b4-4929-9150-0de93df1785a","primary_posted_site_object":{"datePosted":"2023-10-30T13:20:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-11-08T18:00:11Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"89b784b311f10740e2eaec5395d66e56","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/95669975844299462"},"import_id":"47246404-8799-4c34-be94-0632c2057de8","redirectOnApply":true,"questionservice":{"id":"29329668"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-11-08T18:00:38+0000","create_date":"2023-10-30T13:20:35+0000"},"jobFormatted":{"categories":"Energy & Charging","location":"Remote, United States","title":"Network Operations Center Specialist II -Midwest or West Coast","seo_title":["Energy+%26+Charging","Remote%2C+United+States","Network+Operations+Center+Specialist+II+-Midwest+or+West+Coast"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">Rivian&rsquo;s Network Operation Center</span></span><span class=\\"TextRun MacChromeBold SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">is responsible for remotely maintaining Rivian&rsquo;s charging network. We are hiring for a Newtork Operations Control&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">Specialist</span></span><span class=\\"TextRun MacChromeBold SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">who will&nbsp;work alongside NOC Engineers to help support the NOC&rsquo;s day-to-day remote monitoring, case creation, and work order management responsibilities.</span></span><span class=\\"EOP SCXO76336600 BCX0\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support network operations of Rivian&rsquo;s charging deployments&nbsp;<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Proactively monitor all charging assets for any issues; offline, faults, irregular sessions<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Provide excellent customer service by rapidly responding to incoming calls and emails for B2B client and service partners<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Assist in deploying production-ready firmware to AC and DC assets<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Use keen attention to detail to document issues in case management platform<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Perform additional responsibilities as assigned, including rotating weekend on-call coverage</span></span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">1-2 years of experience in a related field (e.g., IT, Network Operations,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic understanding of electricity and charging<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Experience using case/work order management tools (e.g., Salesforce,&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">ZenDesk</span><span style=\\"margin: 0px; padding: 0px;\\">, ServiceNow,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent written and oral communication skills<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team player mentality, with a willingness to assist and team others on the team</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Required to communicate using telephone, email, and other digital means of communication</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">Flexibility to be working from 12pm to 8:30pm PST</span></li></ul> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Hourly Rate for Colorado Based Applicants</strong>: $28.35 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Hourly Rate for Washington State Based Applicants</strong>: $29.80 to $33.65 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Hourly Rate for California Based Applicants</strong>: $29/80 to $36.55 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary: </strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">1-2 years of experience in a related field (e.g., IT, Network Operations,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic understanding of electricity and charging<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Experience using case/work order management tools (e.g., Salesforce,&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">ZenDesk</span><span style=\\"margin: 0px; padding: 0px;\\">, ServiceNow,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent written and oral communication skills<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team player mentality, with a willingness to assist and team others on the team</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Required to communicate using telephone, email, and other digital means of communication</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">Flexibility to be working from 12pm to 8:30pm PST</span></li></ul>","responsibilities":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support network operations of Rivian&rsquo;s charging deployments&nbsp;<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Proactively monitor all charging assets for any issues; offline, faults, irregular sessions<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Provide excellent customer service by rapidly responding to incoming calls and emails for B2B client and service partners<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Assist in deploying production-ready firmware to AC and DC assets<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Use keen attention to detail to document issues in case management platform<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Perform additional responsibilities as assigned, including rotating weekend on-call coverage</span></span></li></ul>","clientName":"Rivian Careers Home","locations":"Remote, United States"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["locations","categories"],"fields":[{"item":"locations","token":"JOB_DESCRIPTION.LOCATION","ariaLabel":"JOB_DESCRIPTION.LOCATION_ARIA_LABEL","fieldType":"location"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"careers-home","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Rivian Careers Home","data":{"slug":"14198","category":[" Energy & Charging"],"full_location":"Remote, United States","short_location":"Remote, United States","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"14198","title":"Network Operations Center Specialist II -Midwest or West Coast","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">Rivian&rsquo;s Network Operation Center</span></span><span class=\\"TextRun MacChromeBold SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">is responsible for remotely maintaining Rivian&rsquo;s charging network. We are hiring for a Newtork Operations Control&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">Specialist</span></span><span class=\\"TextRun MacChromeBold SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">who will&nbsp;work alongside NOC Engineers to help support the NOC&rsquo;s day-to-day remote monitoring, case creation, and work order management responsibilities.</span></span><span class=\\"EOP SCXO76336600 BCX0\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support network operations of Rivian&rsquo;s charging deployments&nbsp;<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Proactively monitor all charging assets for any issues; offline, faults, irregular sessions<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Provide excellent customer service by rapidly responding to incoming calls and emails for B2B client and service partners<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Assist in deploying production-ready firmware to AC and DC assets<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Use keen attention to detail to document issues in case management platform<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Perform additional responsibilities as assigned, including rotating weekend on-call coverage</span></span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">1-2 years of experience in a related field (e.g., IT, Network Operations,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic understanding of electricity and charging<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Experience using case/work order management tools (e.g., Salesforce,&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">ZenDesk</span><span style=\\"margin: 0px; padding: 0px;\\">, ServiceNow,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent written and oral communication skills<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team player mentality, with a willingness to assist and team others on the team</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Required to communicate using telephone, email, and other digital means of communication</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">Flexibility to be working from 12pm to 8:30pm PST</span></li></ul> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Hourly Rate for Colorado Based Applicants</strong>: $28.35 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Hourly Rate for Washington State Based Applicants</strong>: $29.80 to $33.65 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Hourly Rate for California Based Applicants</strong>: $29/80 to $36.55 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary: </strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"United States, Remote","city":"Remote","country":"United States","country_code":"US","location_type":"LAT_LNG","latitude":43.00595,"longitude":-123.89259,"additional_locations":[],"categories":[{"name":"Energy & Charging"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">1-2 years of experience in a related field (e.g., IT, Network Operations,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic understanding of electricity and charging<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Experience using case/work order management tools (e.g., Salesforce,&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">ZenDesk</span><span style=\\"margin: 0px; padding: 0px;\\">, ServiceNow,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent written and oral communication skills<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team player mentality, with a willingness to assist and team others on the team</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Required to communicate using telephone, email, and other digital means of communication</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">Flexibility to be working from 12pm to 8:30pm PST</span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support network operations of Rivian&rsquo;s charging deployments&nbsp;<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Proactively monitor all charging assets for any issues; offline, faults, irregular sessions<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Provide excellent customer service by rapidly responding to incoming calls and emails for B2B client and service partners<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Assist in deploying production-ready firmware to AC and DC assets<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Use keen attention to detail to document issues in case management platform<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Perform additional responsibilities as assigned, including rotating weekend on-call coverage</span></span></li></ul>","posted_date":"2023-10-30T13:20:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/14198/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"00004aff92480706f322d8fc8074b1dde5c5"},"icims":{"revision_int":3,"uuid":"bdcf53ae-f8b4-4929-9150-0de93df1785a","primary_posted_site_object":{"datePosted":"2023-10-30T13:20:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-11-08T18:00:11Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"89b784b311f10740e2eaec5395d66e56","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/95669975844299462"},"import_id":"47246404-8799-4c34-be94-0632c2057de8","redirectOnApply":true,"questionservice":{"id":"29329668"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-11-08T18:00:38+0000","create_date":"2023-10-30T13:20:35+0000"},"formattedData":{"categories":"Energy & Charging","location":"Remote, United States","title":"Network Operations Center Specialist II -Midwest or West Coast","seo_title":["Energy+%26+Charging","Remote%2C+United+States","Network+Operations+Center+Specialist+II+-Midwest+or+West+Coast"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">Rivian&rsquo;s Network Operation Center</span></span><span class=\\"TextRun MacChromeBold SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">is responsible for remotely maintaining Rivian&rsquo;s charging network. We are hiring for a Newtork Operations Control&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">Specialist</span></span><span class=\\"TextRun MacChromeBold SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">&nbsp;</span></span><span class=\\"TextRun SCXO76336600 BCX0\\" data-contrast=\\"auto\\"><span class=\\"NormalTextRun SCXO76336600 BCX0\\">who will&nbsp;work alongside NOC Engineers to help support the NOC&rsquo;s day-to-day remote monitoring, case creation, and work order management responsibilities.</span></span><span class=\\"EOP SCXO76336600 BCX0\\">&nbsp;</span></p> <br><strong>Responsibilities</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Support network operations of Rivian&rsquo;s charging deployments&nbsp;<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Proactively monitor all charging assets for any issues; offline, faults, irregular sessions<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Provide excellent customer service by rapidly responding to incoming calls and emails for B2B client and service partners<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Assist in deploying production-ready firmware to AC and DC assets<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Use keen attention to detail to document issues in case management platform<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Perform additional responsibilities as assigned, including rotating weekend on-call coverage</span></span></li></ul> <br><strong>Qualifications</strong><br><br><ul style=\\"margin: 0px; padding: 0px; font-family: verdana; color: #000000; font-size: 14.6667px; font-weight: 400;\\"><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"1\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">1-2 years of experience in a related field (e.g., IT, Network Operations,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"2\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Basic understanding of electricity and charging<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"3\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Experience using case/work order management tools (e.g., Salesforce,&nbsp;</span><span style=\\"margin: 0px; padding: 0px; border-bottom: 1px solid transparent;\\">ZenDesk</span><span style=\\"margin: 0px; padding: 0px;\\">, ServiceNow,&nbsp;etc.)<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"4\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Excellent written and oral communication skills<span>&nbsp;</span></span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"5\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Team player mentality, with a willingness to assist and team others on the team</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"6\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Required to communicate using telephone, email, and other digital means of communication</span></span><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">&nbsp;</span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; color: windowtext; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-contrast=\\"auto\\"><span style=\\"margin: 0px; padding: 0px;\\">Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.</span></span></li><li style=\\"margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif;\\" data-aria-posinset=\\"7\\" data-aria-level=\\"2\\"><span style=\\"margin: 0px; padding: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: windowtext;\\">Flexibility to be working from 12pm to 8:30pm PST</span></li></ul> <br><strong>Pay Disclosure</strong><br><br><p style=\\"margin: 0px;\\"><strong>Hourly Rate for Colorado Based Applicants</strong>: $28.35 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Hourly Rate for Washington State Based Applicants</strong>: $29.80 to $33.65 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Hourly Rate for California Based Applicants</strong>: $29/80 to $36.55 (actual compensation will be determined based on experience, location, and other factors permitted by law).</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Benefits Summary: </strong>Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.</p> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul style=\\"margin: 0px; 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    Network Operations Center Specialist II -Midwest or West Coast

    Rivian

    Rivian

    Operations
    Remote · United States
    Posted on Monday, October 30, 2023

    Network Operations Center Specialist II -Midwest or West Coast

    CAROUSEL_PARAGRAPH

    JOB_DESCRIPTION.SHARE.HTML

    Job Description

    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

     

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    Rivian’s Network Operation Center is responsible for remotely maintaining Rivian’s charging network. We are hiring for a Newtork Operations Control Specialist who will work alongside NOC Engineers to help support the NOC’s day-to-day remote monitoring, case creation, and work order management responsibilities. 


    Responsibilities

    • Support network operations of Rivian’s charging deployments   
    • Proactively monitor all charging assets for any issues; offline, faults, irregular sessions  
    • Provide excellent customer service by rapidly responding to incoming calls and emails for B2B client and service partners  
    • Assist in deploying production-ready firmware to AC and DC assets  
    • Use keen attention to detail to document issues in case management platform  
    • Perform additional responsibilities as assigned, including rotating weekend on-call coverage

    Qualifications

    • 1-2 years of experience in a related field (e.g., IT, Network Operations, etc.)  
    • Basic understanding of electricity and charging  
    • Experience using case/work order management tools (e.g., Salesforce, ZenDesk, ServiceNow, etc.)  
    • Excellent written and oral communication skills  
    • Team player mentality, with a willingness to assist and team others on the team 
    • Required to communicate using telephone, email, and other digital means of communication 
    • Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.
    • Flexibility to be working from 12pm to 8:30pm PST

    Pay Disclosure

    Hourly Rate for Colorado Based Applicants: $28.35 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).

     

    Hourly Rate for Washington State Based Applicants: $29.80 to $33.65 to $32.30 (actual compensation will be determined based on experience, location, and other factors permitted by law).

     

    Hourly Rate for California Based Applicants: $29/80 to $36.55 (actual compensation will be determined based on experience, location, and other factors permitted by law).

     

    Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.




    Equal Opportunity

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

     

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    Candidate Data Privacy

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

     

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

     

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

     

    Please note that we are currently not accepting applications from third party application services.

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