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Senior ServiceNow Engineer

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Belgrade, Serbia
Information Technology

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Job Description

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About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

As a Senior ServiceNow ITSM Developer, you will be responsible for designing, developing, and maintaining ServiceNow IT Service Management (ITSM) solutions. You will play a key role in enhancing the IT service delivery capabilities of the organization.

Responsibilities

ServiceNow ITSM Solution Development: Design, develop, and configure ServiceNow ITSM solutions based on business requirements. Collaborate with stakeholders to understand their needs and translate them into technical designs and solutions.
ITIL Process Implementation: Implement ITIL processes, such as Incident Management, Problem Management, Change Management, and Service Catalog Management, within the ServiceNow platform. Ensure compliance with ITIL best practices and industry standards.
Customization and Scripting: Develop custom applications, workflows, and scripts using ServiceNow development tools, including JavaScript, Glide API, flow designer, and ServiceNow Studio. Leverage coding skills to extend the functionality of ServiceNow ITSM.
Automation and Orchestration: Automate IT processes and tasks using ServiceNow Orchestration and Integration Hub. Develop integrations with external systems and tools to enable seamless data exchange and process automation.
Infrastructure as Code and CI/CD: Implement infrastructure as code (IaC) practices to automate the deployment and configuration of ServiceNow ITSM components. Collaborate with DevOps teams to establish CI/CD pipelines for continuous integration and deployment.
ITSM Module Enhancements: Enhance existing ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to improve efficiency and user experience. Implement user interface customizations and process optimizations.
Data Management and Reporting: Design and develop ServiceNow data models, tables, and reports to support ITSM processes and decision-making. Ensure data integrity, accuracy, and compliance with data governance policies.
Integration and Interfacing: Integrate ServiceNow with other IT systems, tools, and platforms to enable data exchange and process automation. Develop and configure integration solutions using REST APIs, web services, and middleware.
Troubleshooting and Support: Provide technical support for ServiceNow ITSM solutions, including issue analysis, root cause identification, and resolution. Collaborate with cross-functional teams to troubleshoot and resolve system-related issues.
Agile Development and Project Delivery: Participate in agile development methodologies, such as Scrum or Kanban, to deliver ITSM projects and enhancements. Collaborate with project teams, business stakeholders, and IT teams to ensure successful project delivery.

Qualifications

Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
Proven experience (typically 5+ years) as a ServiceNow Developer with a focus on ITSM implementations.
Strong understanding of ITIL principles, processes, and best practices.
Excellent coding skills in JavaScript, HTML, CSS, and other relevant languages.
Experience in developing and configuring ServiceNow ITSM modules, workflows, and custom applications.
Proficiency in ServiceNow development tools, including ServiceNow Studio, Glide API, and Scripting.
Familiarity with infrastructure as code (IaC) practices and CI/CD pipelines.
Hands-on experience with ServiceNow Orchestration and Integration Hub.
Solid understanding of ITSM data models, reporting, and data governance.
Familiarity with integration techniques, REST APIs, web services, and middleware.
Strong problem-solving and analytical skills, with the ability to assess risks and provide effective solutions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Self-motivated and driven to stay updated with the latest ServiceNow features, best practices, and industry trends.

Equal Opportunity

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Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

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Candidate Data Privacy

\n

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

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Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

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Please note that we are currently not accepting applications from third party application services.

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<script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"14339","category":[" Information Technology"],"full_location":"Belgrade, Serbia","short_location":"Belgrade, Serbia","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"14339","title":"Senior ServiceNow Engineer","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span>As a Senior ServiceNow ITSM Developer, you will be responsible for designing, developing, and maintaining ServiceNow IT Service Management (ITSM) solutions. You will play a key role in enhancing the IT service delivery capabilities of the organization.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li>ServiceNow ITSM Solution Development: Design, develop, and configure ServiceNow ITSM solutions based on business requirements. Collaborate with stakeholders to understand their needs and translate them into technical designs and solutions.</li><li>ITIL Process Implementation: Implement ITIL processes, such as Incident Management, Problem Management, Change Management, and Service Catalog Management, within the ServiceNow platform. Ensure compliance with ITIL best practices and industry standards.</li><li>Customization and Scripting: Develop custom applications, workflows, and scripts using ServiceNow development tools, including JavaScript, Glide API, flow designer, and ServiceNow Studio. Leverage coding skills to extend the functionality of ServiceNow ITSM.</li><li>Automation and Orchestration: Automate IT processes and tasks using ServiceNow Orchestration and Integration Hub. Develop integrations with external systems and tools to enable seamless data exchange and process automation.</li><li>Infrastructure as Code and CI/CD: Implement infrastructure as code (IaC) practices to automate the deployment and configuration of ServiceNow ITSM components. Collaborate with DevOps teams to establish CI/CD pipelines for continuous integration and deployment.</li><li>ITSM Module Enhancements: Enhance existing ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to improve efficiency and user experience. Implement user interface customizations and process optimizations.</li><li>Data Management and Reporting: Design and develop ServiceNow data models, tables, and reports to support ITSM processes and decision-making. Ensure data integrity, accuracy, and compliance with data governance policies.</li><li>Integration and Interfacing: Integrate ServiceNow with other IT systems, tools, and platforms to enable data exchange and process automation. Develop and configure integration solutions using REST APIs, web services, and middleware.</li><li>Troubleshooting and Support: Provide technical support for ServiceNow ITSM solutions, including issue analysis, root cause identification, and resolution. Collaborate with cross-functional teams to troubleshoot and resolve system-related issues.</li><li>Agile Development and Project Delivery: Participate in agile development methodologies, such as Scrum or Kanban, to deliver ITSM projects and enhancements. Collaborate with project teams, business stakeholders, and IT teams to ensure successful project delivery.</li></ul> <br><strong>Qualifications</strong><br><br><ul><li>Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.</li><li>Proven experience (typically 5+ years) as a ServiceNow Developer with a focus on ITSM implementations.</li><li>Strong understanding of ITIL principles, processes, and best practices.</li><li>Excellent coding skills in JavaScript, HTML, CSS, and other relevant languages.</li><li>Experience in developing and configuring ServiceNow ITSM modules, workflows, and custom applications.</li><li>Proficiency in ServiceNow development tools, including ServiceNow Studio, Glide API, and Scripting.</li><li>Familiarity with infrastructure as code (IaC) practices and CI/CD pipelines.</li><li>Hands-on experience with ServiceNow Orchestration and Integration Hub.</li><li>Solid understanding of ITSM data models, reporting, and data governance.</li><li>Familiarity with integration techniques, REST APIs, web services, and middleware.</li><li>Strong problem-solving and analytical skills, with the ability to assess risks and provide effective solutions.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.</li><li>Self-motivated and driven to stay updated with the latest ServiceNow features, best practices, and industry trends.</li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"11 Tadije Sondermajera (Belgrade Serbia)","street_address":"11 Tadije Sondermajera","city":"Belgrade","country":"Serbia","country_code":"RS","postal_code":"11073","location_type":"LAT_LNG","latitude":44.80401,"longitude":20.46513,"additional_locations":[],"categories":[{"name":"Information Technology"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li>Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.</li><li>Proven experience (typically 5+ years) as a ServiceNow Developer with a focus on ITSM implementations.</li><li>Strong understanding of ITIL principles, processes, and best practices.</li><li>Excellent coding skills in JavaScript, HTML, CSS, and other relevant languages.</li><li>Experience in developing and configuring ServiceNow ITSM modules, workflows, and custom applications.</li><li>Proficiency in ServiceNow development tools, including ServiceNow Studio, Glide API, and Scripting.</li><li>Familiarity with infrastructure as code (IaC) practices and CI/CD pipelines.</li><li>Hands-on experience with ServiceNow Orchestration and Integration Hub.</li><li>Solid understanding of ITSM data models, reporting, and data governance.</li><li>Familiarity with integration techniques, REST APIs, web services, and middleware.</li><li>Strong problem-solving and analytical skills, with the ability to assess risks and provide effective solutions.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.</li><li>Self-motivated and driven to stay updated with the latest ServiceNow features, best practices, and industry trends.</li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li>ServiceNow ITSM Solution Development: Design, develop, and configure ServiceNow ITSM solutions based on business requirements. 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This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span>As a Senior ServiceNow ITSM Developer, you will be responsible for designing, developing, and maintaining ServiceNow IT Service Management (ITSM) solutions. You will play a key role in enhancing the IT service delivery capabilities of the organization.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li>ServiceNow ITSM Solution Development: Design, develop, and configure ServiceNow ITSM solutions based on business requirements. Collaborate with stakeholders to understand their needs and translate them into technical designs and solutions.</li><li>ITIL Process Implementation: Implement ITIL processes, such as Incident Management, Problem Management, Change Management, and Service Catalog Management, within the ServiceNow platform. Ensure compliance with ITIL best practices and industry standards.</li><li>Customization and Scripting: Develop custom applications, workflows, and scripts using ServiceNow development tools, including JavaScript, Glide API, flow designer, and ServiceNow Studio. Leverage coding skills to extend the functionality of ServiceNow ITSM.</li><li>Automation and Orchestration: Automate IT processes and tasks using ServiceNow Orchestration and Integration Hub. Develop integrations with external systems and tools to enable seamless data exchange and process automation.</li><li>Infrastructure as Code and CI/CD: Implement infrastructure as code (IaC) practices to automate the deployment and configuration of ServiceNow ITSM components. Collaborate with DevOps teams to establish CI/CD pipelines for continuous integration and deployment.</li><li>ITSM Module Enhancements: Enhance existing ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to improve efficiency and user experience. Implement user interface customizations and process optimizations.</li><li>Data Management and Reporting: Design and develop ServiceNow data models, tables, and reports to support ITSM processes and decision-making. Ensure data integrity, accuracy, and compliance with data governance policies.</li><li>Integration and Interfacing: Integrate ServiceNow with other IT systems, tools, and platforms to enable data exchange and process automation. Develop and configure integration solutions using REST APIs, web services, and middleware.</li><li>Troubleshooting and Support: Provide technical support for ServiceNow ITSM solutions, including issue analysis, root cause identification, and resolution. Collaborate with cross-functional teams to troubleshoot and resolve system-related issues.</li><li>Agile Development and Project Delivery: Participate in agile development methodologies, such as Scrum or Kanban, to deliver ITSM projects and enhancements. Collaborate with project teams, business stakeholders, and IT teams to ensure successful project delivery.</li></ul> <br><strong>Qualifications</strong><br><br><ul><li>Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.</li><li>Proven experience (typically 5+ years) as a ServiceNow Developer with a focus on ITSM implementations.</li><li>Strong understanding of ITIL principles, processes, and best practices.</li><li>Excellent coding skills in JavaScript, HTML, CSS, and other relevant languages.</li><li>Experience in developing and configuring ServiceNow ITSM modules, workflows, and custom applications.</li><li>Proficiency in ServiceNow development tools, including ServiceNow Studio, Glide API, and Scripting.</li><li>Familiarity with infrastructure as code (IaC) practices and CI/CD pipelines.</li><li>Hands-on experience with ServiceNow Orchestration and Integration Hub.</li><li>Solid understanding of ITSM data models, reporting, and data governance.</li><li>Familiarity with integration techniques, REST APIs, web services, and middleware.</li><li>Strong problem-solving and analytical skills, with the ability to assess risks and provide effective solutions.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.</li><li>Self-motivated and driven to stay updated with the latest ServiceNow features, best practices, and industry trends.</li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul><li>Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.</li><li>Proven experience (typically 5+ years) as a ServiceNow Developer with a focus on ITSM implementations.</li><li>Strong understanding of ITIL principles, processes, and best practices.</li><li>Excellent coding skills in JavaScript, HTML, CSS, and other relevant languages.</li><li>Experience in developing and configuring ServiceNow ITSM modules, workflows, and custom applications.</li><li>Proficiency in ServiceNow development tools, including ServiceNow Studio, Glide API, and Scripting.</li><li>Familiarity with infrastructure as code (IaC) practices and CI/CD pipelines.</li><li>Hands-on experience with ServiceNow Orchestration and Integration Hub.</li><li>Solid understanding of ITSM data models, reporting, and data governance.</li><li>Familiarity with integration techniques, REST APIs, web services, and middleware.</li><li>Strong problem-solving and analytical skills, with the ability to assess risks and provide effective solutions.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.</li><li>Self-motivated and driven to stay updated with the latest ServiceNow features, best practices, and industry trends.</li></ul>","responsibilities":"<ul><li>ServiceNow ITSM Solution Development: Design, develop, and configure ServiceNow ITSM solutions based on business requirements. Collaborate with stakeholders to understand their needs and translate them into technical designs and solutions.</li><li>ITIL Process Implementation: Implement ITIL processes, such as Incident Management, Problem Management, Change Management, and Service Catalog Management, within the ServiceNow platform. Ensure compliance with ITIL best practices and industry standards.</li><li>Customization and Scripting: Develop custom applications, workflows, and scripts using ServiceNow development tools, including JavaScript, Glide API, flow designer, and ServiceNow Studio. Leverage coding skills to extend the functionality of ServiceNow ITSM.</li><li>Automation and Orchestration: Automate IT processes and tasks using ServiceNow Orchestration and Integration Hub. Develop integrations with external systems and tools to enable seamless data exchange and process automation.</li><li>Infrastructure as Code and CI/CD: Implement infrastructure as code (IaC) practices to automate the deployment and configuration of ServiceNow ITSM components. Collaborate with DevOps teams to establish CI/CD pipelines for continuous integration and deployment.</li><li>ITSM Module Enhancements: Enhance existing ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to improve efficiency and user experience. Implement user interface customizations and process optimizations.</li><li>Data Management and Reporting: Design and develop ServiceNow data models, tables, and reports to support ITSM processes and decision-making. Ensure data integrity, accuracy, and compliance with data governance policies.</li><li>Integration and Interfacing: Integrate ServiceNow with other IT systems, tools, and platforms to enable data exchange and process automation. Develop and configure integration solutions using REST APIs, web services, and middleware.</li><li>Troubleshooting and Support: Provide technical support for ServiceNow ITSM solutions, including issue analysis, root cause identification, and resolution. Collaborate with cross-functional teams to troubleshoot and resolve system-related issues.</li><li>Agile Development and Project Delivery: Participate in agile development methodologies, such as Scrum or Kanban, to deliver ITSM projects and enhancements. Collaborate with project teams, business stakeholders, and IT teams to ensure successful project delivery.</li></ul>","clientName":"Rivian Careers Home","locations":"Belgrade, Serbia"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["locations","categories"],"fields":[{"item":"locations","token":"JOB_DESCRIPTION.LOCATION","ariaLabel":"JOB_DESCRIPTION.LOCATION_ARIA_LABEL","fieldType":"location"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"careers-home","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Rivian Careers Home","data":{"slug":"14339","category":[" Information Technology"],"full_location":"Belgrade, Serbia","short_location":"Belgrade, Serbia","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"14339","title":"Senior ServiceNow Engineer","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span>As a Senior ServiceNow ITSM Developer, you will be responsible for designing, developing, and maintaining ServiceNow IT Service Management (ITSM) solutions. You will play a key role in enhancing the IT service delivery capabilities of the organization.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li>ServiceNow ITSM Solution Development: Design, develop, and configure ServiceNow ITSM solutions based on business requirements. Collaborate with stakeholders to understand their needs and translate them into technical designs and solutions.</li><li>ITIL Process Implementation: Implement ITIL processes, such as Incident Management, Problem Management, Change Management, and Service Catalog Management, within the ServiceNow platform. Ensure compliance with ITIL best practices and industry standards.</li><li>Customization and Scripting: Develop custom applications, workflows, and scripts using ServiceNow development tools, including JavaScript, Glide API, flow designer, and ServiceNow Studio. Leverage coding skills to extend the functionality of ServiceNow ITSM.</li><li>Automation and Orchestration: Automate IT processes and tasks using ServiceNow Orchestration and Integration Hub. Develop integrations with external systems and tools to enable seamless data exchange and process automation.</li><li>Infrastructure as Code and CI/CD: Implement infrastructure as code (IaC) practices to automate the deployment and configuration of ServiceNow ITSM components. Collaborate with DevOps teams to establish CI/CD pipelines for continuous integration and deployment.</li><li>ITSM Module Enhancements: Enhance existing ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to improve efficiency and user experience. Implement user interface customizations and process optimizations.</li><li>Data Management and Reporting: Design and develop ServiceNow data models, tables, and reports to support ITSM processes and decision-making. Ensure data integrity, accuracy, and compliance with data governance policies.</li><li>Integration and Interfacing: Integrate ServiceNow with other IT systems, tools, and platforms to enable data exchange and process automation. Develop and configure integration solutions using REST APIs, web services, and middleware.</li><li>Troubleshooting and Support: Provide technical support for ServiceNow ITSM solutions, including issue analysis, root cause identification, and resolution. Collaborate with cross-functional teams to troubleshoot and resolve system-related issues.</li><li>Agile Development and Project Delivery: Participate in agile development methodologies, such as Scrum or Kanban, to deliver ITSM projects and enhancements. Collaborate with project teams, business stakeholders, and IT teams to ensure successful project delivery.</li></ul> <br><strong>Qualifications</strong><br><br><ul><li>Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.</li><li>Proven experience (typically 5+ years) as a ServiceNow Developer with a focus on ITSM implementations.</li><li>Strong understanding of ITIL principles, processes, and best practices.</li><li>Excellent coding skills in JavaScript, HTML, CSS, and other relevant languages.</li><li>Experience in developing and configuring ServiceNow ITSM modules, workflows, and custom applications.</li><li>Proficiency in ServiceNow development tools, including ServiceNow Studio, Glide API, and Scripting.</li><li>Familiarity with infrastructure as code (IaC) practices and CI/CD pipelines.</li><li>Hands-on experience with ServiceNow Orchestration and Integration Hub.</li><li>Solid understanding of ITSM data models, reporting, and data governance.</li><li>Familiarity with integration techniques, REST APIs, web services, and middleware.</li><li>Strong problem-solving and analytical skills, with the ability to assess risks and provide effective solutions.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.</li><li>Self-motivated and driven to stay updated with the latest ServiceNow features, best practices, and industry trends.</li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"11 Tadije Sondermajera (Belgrade Serbia)","street_address":"11 Tadije Sondermajera","city":"Belgrade","country":"Serbia","country_code":"RS","postal_code":"11073","location_type":"LAT_LNG","latitude":44.80401,"longitude":20.46513,"additional_locations":[],"categories":[{"name":"Information Technology"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li>Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.</li><li>Proven experience (typically 5+ years) as a ServiceNow Developer with a focus on ITSM implementations.</li><li>Strong understanding of ITIL principles, processes, and best practices.</li><li>Excellent coding skills in JavaScript, HTML, CSS, and other relevant languages.</li><li>Experience in developing and configuring ServiceNow ITSM modules, workflows, and custom applications.</li><li>Proficiency in ServiceNow development tools, including ServiceNow Studio, Glide API, and Scripting.</li><li>Familiarity with infrastructure as code (IaC) practices and CI/CD pipelines.</li><li>Hands-on experience with ServiceNow Orchestration and Integration Hub.</li><li>Solid understanding of ITSM data models, reporting, and data governance.</li><li>Familiarity with integration techniques, REST APIs, web services, and middleware.</li><li>Strong problem-solving and analytical skills, with the ability to assess risks and provide effective solutions.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.</li><li>Self-motivated and driven to stay updated with the latest ServiceNow features, best practices, and industry trends.</li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li>ServiceNow ITSM Solution Development: Design, develop, and configure ServiceNow ITSM solutions based on business requirements. Collaborate with stakeholders to understand their needs and translate them into technical designs and solutions.</li><li>ITIL Process Implementation: Implement ITIL processes, such as Incident Management, Problem Management, Change Management, and Service Catalog Management, within the ServiceNow platform. Ensure compliance with ITIL best practices and industry standards.</li><li>Customization and Scripting: Develop custom applications, workflows, and scripts using ServiceNow development tools, including JavaScript, Glide API, flow designer, and ServiceNow Studio. Leverage coding skills to extend the functionality of ServiceNow ITSM.</li><li>Automation and Orchestration: Automate IT processes and tasks using ServiceNow Orchestration and Integration Hub. Develop integrations with external systems and tools to enable seamless data exchange and process automation.</li><li>Infrastructure as Code and CI/CD: Implement infrastructure as code (IaC) practices to automate the deployment and configuration of ServiceNow ITSM components. Collaborate with DevOps teams to establish CI/CD pipelines for continuous integration and deployment.</li><li>ITSM Module Enhancements: Enhance existing ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to improve efficiency and user experience. Implement user interface customizations and process optimizations.</li><li>Data Management and Reporting: Design and develop ServiceNow data models, tables, and reports to support ITSM processes and decision-making. Ensure data integrity, accuracy, and compliance with data governance policies.</li><li>Integration and Interfacing: Integrate ServiceNow with other IT systems, tools, and platforms to enable data exchange and process automation. Develop and configure integration solutions using REST APIs, web services, and middleware.</li><li>Troubleshooting and Support: Provide technical support for ServiceNow ITSM solutions, including issue analysis, root cause identification, and resolution. Collaborate with cross-functional teams to troubleshoot and resolve system-related issues.</li><li>Agile Development and Project Delivery: Participate in agile development methodologies, such as Scrum or Kanban, to deliver ITSM projects and enhancements. Collaborate with project teams, business stakeholders, and IT teams to ensure successful project delivery.</li></ul>","posted_date":"2023-10-31T21:31:00+0000","apply_url":"https://sb-careers-rivian.icims.com/jobs/14339/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"00007e6d976181db38f43af361669fffa4da"},"icims":{"revision_int":1,"uuid":"20f09073-e2e5-4f64-a7f9-434f5eb2381e","primary_posted_site_object":{"datePosted":"2023-10-31T21:31:00+0000","site":"sb-careers-rivian","siteId":"11d1562e-bc24-4e43-8d96-d25b706dda49"},"date_updated":"2023-10-31T21:31:13Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":true},"ats_job_hash":"d6f98f7b9c1a6605db8d67dc44a0ad8d","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/122420857524888262"},"import_id":"739fdd02-f0fd-4d24-8d7d-406009277cc7","redirectOnApply":true,"questionservice":{"id":"29354973"},"import_source":"ImporterService","client_code":"rivian"},"create_date":"2023-10-31T21:31:32+0000"},"formattedData":{"categories":"Information Technology","location":"Belgrade, Serbia","title":"Senior ServiceNow Engineer","seo_title":["Information+Technology","Belgrade%2C+Serbia","Senior+ServiceNow+Engineer"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span>As a Senior ServiceNow ITSM Developer, you will be responsible for designing, developing, and maintaining ServiceNow IT Service Management (ITSM) solutions. You will play a key role in enhancing the IT service delivery capabilities of the organization.</span></p> <br><strong>Responsibilities</strong><br><br><ul><li>ServiceNow ITSM Solution Development: Design, develop, and configure ServiceNow ITSM solutions based on business requirements. Collaborate with stakeholders to understand their needs and translate them into technical designs and solutions.</li><li>ITIL Process Implementation: Implement ITIL processes, such as Incident Management, Problem Management, Change Management, and Service Catalog Management, within the ServiceNow platform. Ensure compliance with ITIL best practices and industry standards.</li><li>Customization and Scripting: Develop custom applications, workflows, and scripts using ServiceNow development tools, including JavaScript, Glide API, flow designer, and ServiceNow Studio. Leverage coding skills to extend the functionality of ServiceNow ITSM.</li><li>Automation and Orchestration: Automate IT processes and tasks using ServiceNow Orchestration and Integration Hub. Develop integrations with external systems and tools to enable seamless data exchange and process automation.</li><li>Infrastructure as Code and CI/CD: Implement infrastructure as code (IaC) practices to automate the deployment and configuration of ServiceNow ITSM components. Collaborate with DevOps teams to establish CI/CD pipelines for continuous integration and deployment.</li><li>ITSM Module Enhancements: Enhance existing ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to improve efficiency and user experience. Implement user interface customizations and process optimizations.</li><li>Data Management and Reporting: Design and develop ServiceNow data models, tables, and reports to support ITSM processes and decision-making. Ensure data integrity, accuracy, and compliance with data governance policies.</li><li>Integration and Interfacing: Integrate ServiceNow with other IT systems, tools, and platforms to enable data exchange and process automation. Develop and configure integration solutions using REST APIs, web services, and middleware.</li><li>Troubleshooting and Support: Provide technical support for ServiceNow ITSM solutions, including issue analysis, root cause identification, and resolution. Collaborate with cross-functional teams to troubleshoot and resolve system-related issues.</li><li>Agile Development and Project Delivery: Participate in agile development methodologies, such as Scrum or Kanban, to deliver ITSM projects and enhancements. Collaborate with project teams, business stakeholders, and IT teams to ensure successful project delivery.</li></ul> <br><strong>Qualifications</strong><br><br><ul><li>Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.</li><li>Proven experience (typically 5+ years) as a ServiceNow Developer with a focus on ITSM implementations.</li><li>Strong understanding of ITIL principles, processes, and best practices.</li><li>Excellent coding skills in JavaScript, HTML, CSS, and other relevant languages.</li><li>Experience in developing and configuring ServiceNow ITSM modules, workflows, and custom applications.</li><li>Proficiency in ServiceNow development tools, including ServiceNow Studio, Glide API, and Scripting.</li><li>Familiarity with infrastructure as code (IaC) practices and CI/CD pipelines.</li><li>Hands-on experience with ServiceNow Orchestration and Integration Hub.</li><li>Solid understanding of ITSM data models, reporting, and data governance.</li><li>Familiarity with integration techniques, REST APIs, web services, and middleware.</li><li>Strong problem-solving and analytical skills, with the ability to assess risks and provide effective solutions.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.</li><li>Self-motivated and driven to stay updated with the latest ServiceNow features, best practices, and industry trends.</li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul><li>Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.</li><li>Proven experience (typically 5+ years) as a ServiceNow Developer with a focus on ITSM implementations.</li><li>Strong understanding of ITIL principles, processes, and best practices.</li><li>Excellent coding skills in JavaScript, HTML, CSS, and other relevant languages.</li><li>Experience in developing and configuring ServiceNow ITSM modules, workflows, and custom applications.</li><li>Proficiency in ServiceNow development tools, including ServiceNow Studio, Glide API, and Scripting.</li><li>Familiarity with infrastructure as code (IaC) practices and CI/CD pipelines.</li><li>Hands-on experience with ServiceNow Orchestration and Integration Hub.</li><li>Solid understanding of ITSM data models, reporting, and data governance.</li><li>Familiarity with integration techniques, REST APIs, web services, and middleware.</li><li>Strong problem-solving and analytical skills, with the ability to assess risks and provide effective solutions.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.</li><li>Self-motivated and driven to stay updated with the latest ServiceNow features, best practices, and industry trends.</li></ul>","responsibilities":"<ul><li>ServiceNow ITSM Solution Development: Design, develop, and configure ServiceNow ITSM solutions based on business requirements. 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Senior ServiceNow Developer

Rivian

This job is no longer accepting applications

See open jobs at Rivian.See open jobs similar to "Senior ServiceNow Developer" Amazon Climate Pledge.

Software Engineering

Belgrade, Serbia

Posted on Wednesday, November 1, 2023

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Senior ServiceNow Engineer

CAROUSEL_PARAGRAPH

JOB_DESCRIPTION.SHARE.HTML

Belgrade, Serbia
Information Technology

Job Description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

As a Senior ServiceNow ITSM Developer, you will be responsible for designing, developing, and maintaining ServiceNow IT Service Management (ITSM) solutions. You will play a key role in enhancing the IT service delivery capabilities of the organization.

Responsibilities

ServiceNow ITSM Solution Development: Design, develop, and configure ServiceNow ITSM solutions based on business requirements. Collaborate with stakeholders to understand their needs and translate them into technical designs and solutions.
ITIL Process Implementation: Implement ITIL processes, such as Incident Management, Problem Management, Change Management, and Service Catalog Management, within the ServiceNow platform. Ensure compliance with ITIL best practices and industry standards.
Customization and Scripting: Develop custom applications, workflows, and scripts using ServiceNow development tools, including JavaScript, Glide API, flow designer, and ServiceNow Studio. Leverage coding skills to extend the functionality of ServiceNow ITSM.
Automation and Orchestration: Automate IT processes and tasks using ServiceNow Orchestration and Integration Hub. Develop integrations with external systems and tools to enable seamless data exchange and process automation.
Infrastructure as Code and CI/CD: Implement infrastructure as code (IaC) practices to automate the deployment and configuration of ServiceNow ITSM components. Collaborate with DevOps teams to establish CI/CD pipelines for continuous integration and deployment.
ITSM Module Enhancements: Enhance existing ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to improve efficiency and user experience. Implement user interface customizations and process optimizations.
Data Management and Reporting: Design and develop ServiceNow data models, tables, and reports to support ITSM processes and decision-making. Ensure data integrity, accuracy, and compliance with data governance policies.
Integration and Interfacing: Integrate ServiceNow with other IT systems, tools, and platforms to enable data exchange and process automation. Develop and configure integration solutions using REST APIs, web services, and middleware.
Troubleshooting and Support: Provide technical support for ServiceNow ITSM solutions, including issue analysis, root cause identification, and resolution. Collaborate with cross-functional teams to troubleshoot and resolve system-related issues.
Agile Development and Project Delivery: Participate in agile development methodologies, such as Scrum or Kanban, to deliver ITSM projects and enhancements. Collaborate with project teams, business stakeholders, and IT teams to ensure successful project delivery.

Qualifications

Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
Proven experience (typically 5+ years) as a ServiceNow Developer with a focus on ITSM implementations.
Strong understanding of ITIL principles, processes, and best practices.
Excellent coding skills in JavaScript, HTML, CSS, and other relevant languages.
Experience in developing and configuring ServiceNow ITSM modules, workflows, and custom applications.
Proficiency in ServiceNow development tools, including ServiceNow Studio, Glide API, and Scripting.
Familiarity with infrastructure as code (IaC) practices and CI/CD pipelines.
Hands-on experience with ServiceNow Orchestration and Integration Hub.
Solid understanding of ITSM data models, reporting, and data governance.
Familiarity with integration techniques, REST APIs, web services, and middleware.
Strong problem-solving and analytical skills, with the ability to assess risks and provide effective solutions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Self-motivated and driven to stay updated with the latest ServiceNow features, best practices, and industry trends.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

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