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    <descriptions-app style="display: block;" _nghost-mnu-c72="" ng-version="11.0.5"><div _ngcontent-mnu-c72="" class="job-description-container">\n
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    Field Service Technician IV

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    Job Description

    \n
    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

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    \n

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.   


    Responsibilities

      \n
    • \nInitially help support pre-production vehicle builds, including assisting cross functional teams   \n
    • \n
    • \nTravel to locations to support as required until the local Service Center opens, including but not limited to, production plant  \n
    • \n
    • \nOperate remotely until the local service center opens, if applicable  \n
    • \n
    • \nFollow Rivian repair procedures with efficiency without compromising quality and safety  \n
    • \n
    • \nPerform complex diagnosis, repairs, installations, and inspections on vehicles   \n
    • \n
    • \nPerform vehicle repairs in a setting outside of a service center  \n
    • \n
    • \nConduct road tests on vehicles to ensure quality of the repair  \n
    • \n
    • \nPerform necessary parts operations such as parts ordering, receiving, shipping and inventory  \n
    • \n
    • \nStay up to date with technical skills and required training  \n
    • \n
    • \nSupport campaigns and containment initiatives     \n
    • \n
    • \nMaintain and process accurate expense reporting as needed  \n
    • \n
    • \nMaintain high quality work and efficiency while working with little supervision  \n
    • \n
    • \nWork with a collaborative attitude and team spirit in an ever-changing, dynamic environment   \n
    • \n
    • \nProvide service support to the field to support the Service organization  \n
    • \n
    • \nAbility to perform duties and communicate with a high level of professionalism, in a customer-facing environment  \n
    • \n
    • Additional plant support, including travel, may be required depending on business need
    • \n

    Qualifications

      \n
    • HS Diploma or GED preferred  
    • \n
    • Graduated from an accredited automotive repair school preferred  
    • \n
    • Experience with leadership, mentorship, and influencing a team preferred  
    • \n
    • 5 or more years of automotive experience preferred   
    • \n
    • 3 or more years’ experience working on vehicle high voltage systems and HV diagnostic work preferred  
    • \n
    • Proficient in navigating a laptop or computer in a windows or Mac environment  
    • \n
    • Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc.)  
    • \n
    • Extensive experience in bumper-to-bumper diagnosis and repair  
    • \n
    • Ability to drive non-commercial truck and trailer preferred  
    • \n
    • Ability to travel up to 75% of the time, or as needed   
    • \n
    • Must possess a valid driver’s license, and maintain a clean driving record  
    • \n
    • No driving related suspensions or revocation of Driver License (within a 3-5year period) 
    • \n
    • Parts department and billing experience preferred  
    • \n
    • Experience using a work order management system including repair documentation  
    • \n
    • Experience working in start-up environments preferred  
    • \n
    • Remains positive when dealing with difficult situations  
    • \n
    • Strong organizational and time management skills along with attention to detail  
    • \n
    • Physical exertion may be required to perform occupational tasks (sitting, standing, walking,  bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)  
    • \n
    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners  
    • \n
    • Ability to read and speak fluent English 
    • \n
    • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics 
    • \n
    • Minimum age of 21 
    • \n
    • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours  
    • \n
    • Ability to properly document repairs completed and in process
    • \n



    Equal Opportunity

    \n

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

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    \n

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    \n

    Candidate Data Privacy

    \n

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

    \n

     

    \n

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

    \n

     

    \n

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

    \n

     

    \n

    Please note that we are currently not accepting applications from third party application services.

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    <script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"14560","category":[" Service"],"full_location":"Calgary, Canada","short_location":"Calgary, Canada","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"14560","title":"Field Service Technician IV","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\">The&nbsp;Field Service Technician&nbsp;will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.&nbsp;&nbsp;&nbsp;</p> <br><strong>Responsibilities</strong><br><br><ul><li><span class=\\"normaltextrun\\">Initially help support pre-production vehicle builds, including assisting cross functional teams &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Operate remotely until the local service center opens, if applicable&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Follow Rivian repair procedures with efficiency without compromising quality and safety&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform complex diagnosis, repairs, installations, and inspections on vehicles&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform vehicle repairs in a setting outside of a service center&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Conduct road tests on vehicles to ensure quality of the repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform necessary parts operations such as parts ordering, receiving, shipping and inventory&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Stay up to date with technical skills and required training&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Support campaigns and containment initiatives   &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain and process accurate expense reporting as needed&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain high quality work and efficiency while working with little supervision&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Provide service support to the field to support the Service organization&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Additional plant support, including travel, may be required depending on business need</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">HS Diploma or GED preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Graduated from an accredited automotive repair school preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience with leadership, mentorship, and influencing a team preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">5 or more years of automotive experience preferred&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">3 or more years&rsquo; experience working on vehicle high voltage systems and HV diagnostic work preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Proficient in navigating a laptop or computer in a windows or Mac environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using test tools (PICO-Scope, PCAN, Kavaser&nbsp;</span><span class=\\"spellingerror\\">Memorator</span><span class=\\"normaltextrun\\">, breakout box etc.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Extensive experience in bumper-to-bumper diagnosis and repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to drive non-commercial truck and trailer preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to travel up to 75% of the time, or as needed &nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must possess a valid driver&rsquo;s license, and maintain a clean driving record&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Parts department and billing experience preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using a work order management system including repair documentation&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience working in start-up environments preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Remains positive when dealing with difficult situations&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Strong organizational and time management skills along with attention to detail&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking,&nbsp; bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to read and speak fluent English</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Minimum age of 21</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\" class=\\"normaltextrun\\">Ability to properly document repairs completed and in process</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"4398 112th Avenue (Calgary Alberta)","street_address":"4398 112th Avenue SE","city":"Calgary","state":"Alberta","country":"Canada","country_code":"CA","postal_code":"T2C 2K2","location_type":"LAT_LNG","latitude":51.05011,"longitude":-114.08529,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">HS Diploma or GED preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Graduated from an accredited automotive repair school preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience with leadership, mentorship, and influencing a team preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">5 or more years of automotive experience preferred&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">3 or more years&rsquo; experience working on vehicle high voltage systems and HV diagnostic work preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Proficient in navigating a laptop or computer in a windows or Mac environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using test tools (PICO-Scope, PCAN, Kavaser&nbsp;</span><span class=\\"spellingerror\\">Memorator</span><span class=\\"normaltextrun\\">, breakout box etc.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Extensive experience in bumper-to-bumper diagnosis and repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to drive non-commercial truck and trailer preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to travel up to 75% of the time, or as needed &nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must possess a valid driver&rsquo;s license, and maintain a clean driving record&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Parts department and billing experience preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using a work order management system including repair documentation&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience working in start-up environments preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Remains positive when dealing with difficult situations&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Strong organizational and time management skills along with attention to detail&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking,&nbsp; bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to read and speak fluent English</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Minimum age of 21</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\" class=\\"normaltextrun\\">Ability to properly document repairs completed and in process</span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li><span class=\\"normaltextrun\\">Initially help support pre-production vehicle builds, including assisting cross functional teams &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Operate remotely until the local service center opens, if applicable&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Follow Rivian repair procedures with efficiency without compromising quality and safety&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform complex diagnosis, repairs, installations, and inspections on vehicles&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform vehicle repairs in a setting outside of a service center&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Conduct road tests on vehicles to ensure quality of the repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform necessary parts operations such as parts ordering, receiving, shipping and inventory&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Stay up to date with technical skills and required training&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Support campaigns and containment initiatives   &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain and process accurate expense reporting as needed&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain high quality work and efficiency while working with little supervision&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Provide service support to the field to support the Service organization&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Additional plant support, including travel, may be required depending on business need</span></li></ul>","posted_date":"2023-11-13T23:05:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/14560/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"000080781475222f2366cb94ba48288e0f0d"},"icims":{"revision_int":2,"uuid":"0f1c7b36-43a2-45b2-8d47-bb9dd5ee1894","primary_posted_site_object":{"datePosted":"2023-11-13T23:05:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-11-14T21:14:19Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"6476670380a337cb27cb58fc37f9f9ba","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/119680624903496390"},"import_id":"8532d042-44a4-4c87-81db-d68e9112263c","redirectOnApply":true,"questionservice":{"id":"29497319"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-11-14T21:14:29+0000","create_date":"2023-11-13T23:05:27+0000"},"jobFormatted":{"categories":"Service","location":"Calgary, Canada","title":"Field Service Technician IV","seo_title":["Service","Calgary%2C+Canada","Field+Service+Technician+IV"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\">The&nbsp;Field Service Technician&nbsp;will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.&nbsp;&nbsp;&nbsp;</p> <br><strong>Responsibilities</strong><br><br><ul><li><span class=\\"normaltextrun\\">Initially help support pre-production vehicle builds, including assisting cross functional teams &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Operate remotely until the local service center opens, if applicable&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Follow Rivian repair procedures with efficiency without compromising quality and safety&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform complex diagnosis, repairs, installations, and inspections on vehicles&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform vehicle repairs in a setting outside of a service center&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Conduct road tests on vehicles to ensure quality of the repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform necessary parts operations such as parts ordering, receiving, shipping and inventory&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Stay up to date with technical skills and required training&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Support campaigns and containment initiatives   &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain and process accurate expense reporting as needed&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain high quality work and efficiency while working with little supervision&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Provide service support to the field to support the Service organization&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Additional plant support, including travel, may be required depending on business need</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">HS Diploma or GED preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Graduated from an accredited automotive repair school preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience with leadership, mentorship, and influencing a team preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">5 or more years of automotive experience preferred&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">3 or more years&rsquo; experience working on vehicle high voltage systems and HV diagnostic work preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Proficient in navigating a laptop or computer in a windows or Mac environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using test tools (PICO-Scope, PCAN, Kavaser&nbsp;</span><span class=\\"spellingerror\\">Memorator</span><span class=\\"normaltextrun\\">, breakout box etc.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Extensive experience in bumper-to-bumper diagnosis and repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to drive non-commercial truck and trailer preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to travel up to 75% of the time, or as needed &nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must possess a valid driver&rsquo;s license, and maintain a clean driving record&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Parts department and billing experience preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using a work order management system including repair documentation&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience working in start-up environments preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Remains positive when dealing with difficult situations&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Strong organizational and time management skills along with attention to detail&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking,&nbsp; bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to read and speak fluent English</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Minimum age of 21</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\" class=\\"normaltextrun\\">Ability to properly document repairs completed and in process</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">HS Diploma or GED preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Graduated from an accredited automotive repair school preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience with leadership, mentorship, and influencing a team preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">5 or more years of automotive experience preferred&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">3 or more years&rsquo; experience working on vehicle high voltage systems and HV diagnostic work preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Proficient in navigating a laptop or computer in a windows or Mac environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using test tools (PICO-Scope, PCAN, Kavaser&nbsp;</span><span class=\\"spellingerror\\">Memorator</span><span class=\\"normaltextrun\\">, breakout box etc.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Extensive experience in bumper-to-bumper diagnosis and repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to drive non-commercial truck and trailer preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to travel up to 75% of the time, or as needed &nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must possess a valid driver&rsquo;s license, and maintain a clean driving record&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Parts department and billing experience preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using a work order management system including repair documentation&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience working in start-up environments preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Remains positive when dealing with difficult situations&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Strong organizational and time management skills along with attention to detail&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking,&nbsp; bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to read and speak fluent English</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Minimum age of 21</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\" class=\\"normaltextrun\\">Ability to properly document repairs completed and in process</span></li></ul>","responsibilities":"<ul><li><span class=\\"normaltextrun\\">Initially help support pre-production vehicle builds, including assisting cross functional teams &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Operate remotely until the local service center opens, if applicable&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Follow Rivian repair procedures with efficiency without compromising quality and safety&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform complex diagnosis, repairs, installations, and inspections on vehicles&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform vehicle repairs in a setting outside of a service center&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Conduct road tests on vehicles to ensure quality of the repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform necessary parts operations such as parts ordering, receiving, shipping and inventory&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Stay up to date with technical skills and required training&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Support campaigns and containment initiatives   &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain and process accurate expense reporting as needed&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain high quality work and efficiency while working with little supervision&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Provide service support to the field to support the Service organization&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Additional plant support, including travel, may be required depending on business need</span></li></ul>","clientName":"Rivian Careers Home","locations":"Calgary, Canada"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["locations","categories"],"fields":[{"item":"locations","token":"JOB_DESCRIPTION.LOCATION","ariaLabel":"JOB_DESCRIPTION.LOCATION_ARIA_LABEL","fieldType":"location"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"careers-home","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Rivian Careers Home","data":{"slug":"14560","category":[" Service"],"full_location":"Calgary, Canada","short_location":"Calgary, Canada","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"14560","title":"Field Service Technician IV","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\">The&nbsp;Field Service Technician&nbsp;will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.&nbsp;&nbsp;&nbsp;</p> <br><strong>Responsibilities</strong><br><br><ul><li><span class=\\"normaltextrun\\">Initially help support pre-production vehicle builds, including assisting cross functional teams &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Operate remotely until the local service center opens, if applicable&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Follow Rivian repair procedures with efficiency without compromising quality and safety&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform complex diagnosis, repairs, installations, and inspections on vehicles&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform vehicle repairs in a setting outside of a service center&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Conduct road tests on vehicles to ensure quality of the repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform necessary parts operations such as parts ordering, receiving, shipping and inventory&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Stay up to date with technical skills and required training&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Support campaigns and containment initiatives   &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain and process accurate expense reporting as needed&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain high quality work and efficiency while working with little supervision&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Provide service support to the field to support the Service organization&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Additional plant support, including travel, may be required depending on business need</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">HS Diploma or GED preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Graduated from an accredited automotive repair school preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience with leadership, mentorship, and influencing a team preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">5 or more years of automotive experience preferred&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">3 or more years&rsquo; experience working on vehicle high voltage systems and HV diagnostic work preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Proficient in navigating a laptop or computer in a windows or Mac environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using test tools (PICO-Scope, PCAN, Kavaser&nbsp;</span><span class=\\"spellingerror\\">Memorator</span><span class=\\"normaltextrun\\">, breakout box etc.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Extensive experience in bumper-to-bumper diagnosis and repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to drive non-commercial truck and trailer preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to travel up to 75% of the time, or as needed &nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must possess a valid driver&rsquo;s license, and maintain a clean driving record&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Parts department and billing experience preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using a work order management system including repair documentation&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience working in start-up environments preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Remains positive when dealing with difficult situations&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Strong organizational and time management skills along with attention to detail&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking,&nbsp; bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to read and speak fluent English</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Minimum age of 21</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\" class=\\"normaltextrun\\">Ability to properly document repairs completed and in process</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"4398 112th Avenue (Calgary Alberta)","street_address":"4398 112th Avenue SE","city":"Calgary","state":"Alberta","country":"Canada","country_code":"CA","postal_code":"T2C 2K2","location_type":"LAT_LNG","latitude":51.05011,"longitude":-114.08529,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">HS Diploma or GED preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Graduated from an accredited automotive repair school preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience with leadership, mentorship, and influencing a team preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">5 or more years of automotive experience preferred&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">3 or more years&rsquo; experience working on vehicle high voltage systems and HV diagnostic work preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Proficient in navigating a laptop or computer in a windows or Mac environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using test tools (PICO-Scope, PCAN, Kavaser&nbsp;</span><span class=\\"spellingerror\\">Memorator</span><span class=\\"normaltextrun\\">, breakout box etc.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Extensive experience in bumper-to-bumper diagnosis and repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to drive non-commercial truck and trailer preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to travel up to 75% of the time, or as needed &nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must possess a valid driver&rsquo;s license, and maintain a clean driving record&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Parts department and billing experience preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using a work order management system including repair documentation&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience working in start-up environments preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Remains positive when dealing with difficult situations&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Strong organizational and time management skills along with attention to detail&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking,&nbsp; bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to read and speak fluent English</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Minimum age of 21</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\" class=\\"normaltextrun\\">Ability to properly document repairs completed and in process</span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<ul><li><span class=\\"normaltextrun\\">Initially help support pre-production vehicle builds, including assisting cross functional teams &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Operate remotely until the local service center opens, if applicable&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Follow Rivian repair procedures with efficiency without compromising quality and safety&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform complex diagnosis, repairs, installations, and inspections on vehicles&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform vehicle repairs in a setting outside of a service center&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Conduct road tests on vehicles to ensure quality of the repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform necessary parts operations such as parts ordering, receiving, shipping and inventory&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Stay up to date with technical skills and required training&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Support campaigns and containment initiatives   &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain and process accurate expense reporting as needed&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain high quality work and efficiency while working with little supervision&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Provide service support to the field to support the Service organization&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Additional plant support, including travel, may be required depending on business need</span></li></ul>","posted_date":"2023-11-13T23:05:00+0000","apply_url":"https://us-careers-rivian.icims.com/jobs/14560/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"000080781475222f2366cb94ba48288e0f0d"},"icims":{"revision_int":2,"uuid":"0f1c7b36-43a2-45b2-8d47-bb9dd5ee1894","primary_posted_site_object":{"datePosted":"2023-11-13T23:05:00+0000","site":"us-careers-rivian","siteId":"efbf127b-fc4b-4b4e-a3dd-73c038922782"},"date_updated":"2023-11-14T21:14:19Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"6476670380a337cb27cb58fc37f9f9ba","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/119680624903496390"},"import_id":"8532d042-44a4-4c87-81db-d68e9112263c","redirectOnApply":true,"questionservice":{"id":"29497319"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-11-14T21:14:29+0000","create_date":"2023-11-13T23:05:27+0000"},"formattedData":{"categories":"Service","location":"Calgary, Canada","title":"Field Service Technician IV","seo_title":["Service","Calgary%2C+Canada","Field+Service+Technician+IV"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\">The&nbsp;Field Service Technician&nbsp;will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.&nbsp;&nbsp;&nbsp;</p> <br><strong>Responsibilities</strong><br><br><ul><li><span class=\\"normaltextrun\\">Initially help support pre-production vehicle builds, including assisting cross functional teams &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Operate remotely until the local service center opens, if applicable&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Follow Rivian repair procedures with efficiency without compromising quality and safety&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform complex diagnosis, repairs, installations, and inspections on vehicles&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform vehicle repairs in a setting outside of a service center&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Conduct road tests on vehicles to ensure quality of the repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Perform necessary parts operations such as parts ordering, receiving, shipping and inventory&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Stay up to date with technical skills and required training&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Support campaigns and containment initiatives   &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain and process accurate expense reporting as needed&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Maintain high quality work and efficiency while working with little supervision&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment &nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Provide service support to the field to support the Service organization&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></li><li><span class=\\"normaltextrun\\">Additional plant support, including travel, may be required depending on business need</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">HS Diploma or GED preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Graduated from an accredited automotive repair school preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience with leadership, mentorship, and influencing a team preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">5 or more years of automotive experience preferred&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">3 or more years&rsquo; experience working on vehicle high voltage systems and HV diagnostic work preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Proficient in navigating a laptop or computer in a windows or Mac environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using test tools (PICO-Scope, PCAN, Kavaser&nbsp;</span><span class=\\"spellingerror\\">Memorator</span><span class=\\"normaltextrun\\">, breakout box etc.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Extensive experience in bumper-to-bumper diagnosis and repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to drive non-commercial truck and trailer preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to travel up to 75% of the time, or as needed &nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must possess a valid driver&rsquo;s license, and maintain a clean driving record&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Parts department and billing experience preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using a work order management system including repair documentation&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience working in start-up environments preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Remains positive when dealing with difficult situations&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Strong organizational and time management skills along with attention to detail&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking,&nbsp; bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to read and speak fluent English</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Minimum age of 21</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\" class=\\"normaltextrun\\">Ability to properly document repairs completed and in process</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">HS Diploma or GED preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Graduated from an accredited automotive repair school preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience with leadership, mentorship, and influencing a team preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">5 or more years of automotive experience preferred&nbsp;&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">3 or more years&rsquo; experience working on vehicle high voltage systems and HV diagnostic work preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Proficient in navigating a laptop or computer in a windows or Mac environment&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using test tools (PICO-Scope, PCAN, Kavaser&nbsp;</span><span class=\\"spellingerror\\">Memorator</span><span class=\\"normaltextrun\\">, breakout box etc.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Extensive experience in bumper-to-bumper diagnosis and repair&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to drive non-commercial truck and trailer preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to travel up to 75% of the time, or as needed &nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must possess a valid driver&rsquo;s license, and maintain a clean driving record&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">No driving related suspensions or revocation of Driver License (within a 3-5year period)</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Parts department and billing experience preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience using a work order management system including repair documentation&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Experience working in start-up environments preferred&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Remains positive when dealing with difficult situations&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Strong organizational and time management skills along with attention to detail&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking,&nbsp; bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners&nbsp;</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to read and speak fluent English</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Minimum age of 21</span><span class=\\"eop\\">&nbsp;</span></span></li><li><span style=\\"font-family: verdana, geneva, sans-serif; font-size: 9pt;\\"><span class=\\"normaltextrun\\">Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. 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    Field Service Technician IV

    Rivian

    Rivian

    Calgary, AB, Canada
    Posted on Tuesday, November 14, 2023

    Field Service Technician IV

    CAROUSEL_PARAGRAPH

    JOB_DESCRIPTION.SHARE.HTML

    Job Description

    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

     

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.   


    Responsibilities

    • Initially help support pre-production vehicle builds, including assisting cross functional teams   
    • Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant  
    • Operate remotely until the local service center opens, if applicable  
    • Follow Rivian repair procedures with efficiency without compromising quality and safety  
    • Perform complex diagnosis, repairs, installations, and inspections on vehicles   
    • Perform vehicle repairs in a setting outside of a service center  
    • Conduct road tests on vehicles to ensure quality of the repair  
    • Perform necessary parts operations such as parts ordering, receiving, shipping and inventory  
    • Stay up to date with technical skills and required training  
    • Support campaigns and containment initiatives     
    • Maintain and process accurate expense reporting as needed  
    • Maintain high quality work and efficiency while working with little supervision  
    • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment   
    • Provide service support to the field to support the Service organization  
    • Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment  
    • Additional plant support, including travel, may be required depending on business need

    Qualifications

    • HS Diploma or GED preferred  
    • Graduated from an accredited automotive repair school preferred  
    • Experience with leadership, mentorship, and influencing a team preferred  
    • 5 or more years of automotive experience preferred   
    • 3 or more years’ experience working on vehicle high voltage systems and HV diagnostic work preferred  
    • Proficient in navigating a laptop or computer in a windows or Mac environment  
    • Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc.)  
    • Extensive experience in bumper-to-bumper diagnosis and repair  
    • Ability to drive non-commercial truck and trailer preferred  
    • Ability to travel up to 75% of the time, or as needed   
    • Must possess a valid driver’s license, and maintain a clean driving record  
    • No driving related suspensions or revocation of Driver License (within a 3-5year period) 
    • Parts department and billing experience preferred  
    • Experience using a work order management system including repair documentation  
    • Experience working in start-up environments preferred  
    • Remains positive when dealing with difficult situations  
    • Strong organizational and time management skills along with attention to detail  
    • Physical exertion may be required to perform occupational tasks (sitting, standing, walking,  bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)  
    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners  
    • Ability to read and speak fluent English 
    • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics 
    • Minimum age of 21 
    • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours  
    • Ability to properly document repairs completed and in process



    Equal Opportunity

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

     

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    Candidate Data Privacy

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

     

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

     

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

     

    Please note that we are currently not accepting applications from third party application services.

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