Explore careers

Want to be part of the innovative teams on the frontlines of climate technology? View open jobs and easily apply.

Aerial view of a mall plane flying over fields
\n\n\n\n

\n\n\n \n\n
<script type="text/javascript" src="https://app.jibecdn.com/prod/cdn.js"></script>\n
\n\n\n
<div id="skip" class="jibe-container" role="navigation" aria-label="link navigation">\n  <button class="skip-to-main" onclick="skipToMain()" role="link">Skip to Main Content</button>\n</div>\n\n  <div id="all-content" class="snap-content " role="main">\n      \n\n    <section class="header-container" role="navigation">\n
\n
\n
\n \n\n\n\n
\n
\n \n \"logo\"\n
\n
\n \n \n
\n
\n
\n
\n / home \n
\n
\n
\n \n\n
</div>         \n<div class="collapse mobile-menu navbar-nav" id="header-nav--collapse">\n    <ul class="header__menu">\n      <li class="content-first">\n
\n

Search Jobs\n

\n\n
  • Home
  • \n
  • Work
  • \n
  • Life
  • \n
  • Students
  • \n
  • Check Application Status
  • \n \n
    \n
    \n \n\n\n \n\n \n \n\n
    <descriptions-app style="display: block;" _nghost-eor-c72="" ng-version="11.0.5"><div _ngcontent-eor-c72="" class="job-description-container">\n
    \n
    \n
    \n\n
    \n
    \n
    \n

    Field Service Launch Technician m/f/d

    \n\n
    \n\n
    \n
    \n

    Job Description

    \n
    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

    \n

     

    \n

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus. 


    Responsibilities

    Initially helping support pre-production vehicle builds 

    \n

    •Support cross functional teams and assist with pre-production vehicle builds 

    \n

    •Improve efficiency in service procedures without compromising quality and safety of the repair 

    \n

    •Support campaigns, events, and containment initiatives in person across EMEA 

    \n

    •Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment 

    \n

    •Provide service support to the field to support the Service organization  

    \n

    •Go above and beyond for each and every customer 

    \n

    •Coach and mentor other team members 

    \n

    •Continue improving processes and creating scalable repair processes for the broader team 

    \n
      \n
    • Set up and Launch upcoming Service Centers
    • \n
    • Assist service center management team in the day-to-day operations
    • \n
    • Diagnose and repair moderate to complex electrical and mechanical vehicle issues
    • \n
    • Support cross functional teams and assist with pre-production vehicle builds
    • \n
    • Improve efficiency in service procedures without compromising quality and safety of the repair
    • \n
    • Follow Rivian repair procedures with efficiency without compromising quality and safety
    • \n
    • Perform installations and inspections on vehicles
    • \n
    • Support campaigns and containment initiatives
    • \n
    • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
    • \n
    • Provide service support to the field to support the Service organization
    • \n
    • Demonstrates high-level administrative experience using Microsoft Office tools
    • \n
    • Maintain high quality work and efficiency while working with little supervision
    • \n
    • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment 
    • \n
    • Provide service support to the field to support the Service organization
    • \n
    • Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
    • \n
    • Support, Train, Coach, and Mentor other technicians as assigned
    • \n
    • Additional plant support, including travel, may be required depending on business needs
    • \n
    • Ability to properly document repairs completed and in process
    • \n
    • This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee’s assigned remote work location
    • \n

    Qualifications

      \n
    • \n

      •Automotive Technology/Technician Degree or equivalent experience 

      \n

      •5+ years of automotive experience 

      \n

      •EV/Hybrid knowledge 

      \n

      •OEM Certified Master Technician is a plus 

      \n

      •OEM Specific Technician Training is a plus 

      \n

      •Management/Coaching experience is a plus 

      \n

      •Ability to travel as needed 

      \n

      •Must possess a valid driver’s license 

      \n

      •Experience working in dynamic environments 

      \n

      •Knowledge of EV Powertrains and HV systems 

      \n

      •Strong coaching and mentoring skills 

      \n

      •Strong diagnostics experience 

      \n

      •Strong written and communications skills 

      \n

      •Strong organization skills with attention to detail

      \n
    • \n
    • Has worked as a shop foreman, team leader, shop supervisor or trainer
    • \n
    • Has had experience mentoring and coaching other technicians
    • \n
    • Ability to drive non-commercial truck and trailer
    • \n
    • Ability to travel as needed
    • \n
    • Must possess a valid driver’s license, and have a clean driving record
    • \n
    • Experience working in start-up environments
    • \n
    • No drug or alcohol related driving incidents in the last 3 years
    • \n
    • No more than 1 serious moving violation in the last 3 years
    • \n
    • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
    • \n
    • Will be subject to continuous Motor Vehicle Record (MVR) monitoring
    • \n
    • No driving related suspensions or revocation of Driver License (within a 3-5year period).
    • \n
    • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
    • \n
    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
    • \n
    • Ability to read and speak fluent English
    • \n
    • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
    • \n
    • Minimum age of 21
    • \n



    Equal Opportunity

    \n

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

    \n

     

    \n

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    \n

    Candidate Data Privacy

    \n

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

    \n

     

    \n

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

    \n

     

    \n

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

    \n

     

    \n

    Please note that we are currently not accepting applications from third party application services.

    \n
    \n\n
    \n\n
    \n
    \n\n \n\n \n\n \n \n\n \n
    <!-- FOR BRANDING SPECIFIC TRACKING SCRIPTS -->\n\n\n\n\n    \n
    \n\n
    \n
    \n
    \n

    Subscribe to learn about our latest news, updates and adventures.

    \n
    \n \n
    \n
    \n\n\n
    \n
    \n
    \n
    \n
    \n R1T\n R1S\n Gear Shop\n
    \n
    \n Fleet\n Our Company\n \n
    \n \n \n
    \n
    \n \n \n \n\n
          <a href="https://www.instagram.com/rivianofficial/" token-data="LP.FOOTER.SOCIAL-LINK_2" token-type="text" target="_blank">\n        <i class="fa fa-instagram" aria-hidden="true"></i>\n      </a>\n      <a href="https://twitter.com/rivian" token-data="LP.FOOTER.SOCIAL-LINK_3" token-type="text" target="_blank">\n        <i class="fa fa-twitter" aria-hidden="true"></i>\n      </a>\n      <a href="https://www.youtube.com/channel/UCPMdVVKDEUrbp3nH46sTZmg" token-data="LP.FOOTER.SOCIAL-LINK_4" token-type="text" target="_blank">\n        <i class="fa fa-youtube-play" aria-hidden="true"></i>\n      </a>\n  </div>\n</div>\n
    \n
    \n
    \n
    \n

    \n @ 2023, Rivian. All Rights Reserved.\n

    \n Privacy Policy\n Terms of Use \n

    \n @ 2023, Rivian. All Rights Reserved.\n

    \n
    \n
    \n
    \n\n\n\n\n\n\n\n\n\n\n\n\n\n
      </div>\n
    \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n \n\n\n
    <script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"14250","category":[" Service"],"full_location":"Düsseldorf, Germany","short_location":"Düsseldorf, Germany","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"14250","title":"Field Service Launch Technician m/f/d","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"color: black;\\">The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.&nbsp; </span></p> <br><strong>Responsibilities</strong><br><br><p style=\\"margin: 0px;\\">Initially helping support pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support cross functional teams and assist with pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Improve efficiency in service procedures without compromising quality and safety of the repair&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support campaigns, events, and containment initiatives in person across EMEA&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Provide service support to the field to support the Service organization &nbsp;</p><p style=\\"margin: 0px;\\">&bull;Go above and beyond for each and every customer&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Coach and mentor other team members&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Continue improving processes and creating scalable repair processes for the broader team&nbsp;</p><ul><li><span style=\\"color: black;\\">Set up and Launch upcoming Service Centers </span></li><li><span style=\\"color: black;\\">Assist service center management team in the day-to-day operations </span></li><li><span style=\\"color: black;\\">Diagnose and repair moderate to complex electrical and mechanical vehicle issues </span></li><li><span style=\\"color: black;\\">Support cross functional teams and assist with pre-production vehicle builds </span></li><li><span style=\\"color: black;\\">Improve efficiency in service procedures without compromising quality and safety of the repair </span></li><li><span style=\\"color: black;\\">Follow Rivian repair procedures with efficiency without compromising quality and safety </span></li><li><span style=\\"color: black;\\">Perform installations and inspections on vehicles </span></li><li><span style=\\"color: black;\\">Support campaigns and containment initiatives </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Demonstrates high-level administrative experience using Microsoft Office tools </span></li><li><span style=\\"color: black;\\">Maintain high quality work and efficiency while working with little supervision </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp; </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment </span></li><li><span style=\\"color: black;\\">Support, Train, Coach, and Mentor other technicians as assigned </span></li><li>Additional plant support, including travel, may be required depending on business needs</li><li>Ability to properly document repairs completed and in process</li><li>This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee&rsquo;s assigned remote work location</li></ul> <br><strong>Qualifications</strong><br><br><ul><li><p style=\\"margin: 0px;\\">&bull;Automotive Technology/Technician Degree or equivalent experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;5+ years of automotive experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;EV/Hybrid knowledge&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Certified Master Technician is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Specific Technician Training is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Management/Coaching experience is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Ability to travel as needed&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Must possess a valid driver&rsquo;s license&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Experience working in dynamic environments&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Knowledge of EV Powertrains and HV systems&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong coaching and mentoring skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong diagnostics experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong written and communications skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong organization skills with attention to detail</p></li><li><span style=\\"color: black;\\">Has worked as a shop foreman, team leader, shop supervisor or trainer </span></li><li><span style=\\"color: black;\\">Has had experience mentoring and coaching other technicians </span></li><li><span style=\\"color: black;\\">Ability to drive non-commercial truck and trailer </span></li><li><span style=\\"color: black;\\">Ability to travel as needed </span></li><li><span style=\\"color: black;\\">Must possess a valid driver&rsquo;s license, and have a clean driving record </span></li><li><span style=\\"color: black;\\">Experience working in start-up environments </span></li><li><span style=\\"color: black;\\">No drug or alcohol related driving incidents in the last 3 years </span></li><li><span style=\\"color: black;\\">No more than 1 serious moving violation in the last 3 years </span></li><li><span style=\\"color: black;\\">Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle </span></li><li><span style=\\"color: black;\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring </span></li><li><span style=\\"color: #1d1c1d;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period).</span></li><li><span style=\\"color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) </span></li><li><span style=\\"color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners </span></li><li><span style=\\"color: #1d1c1d;\\">Ability to read and speak fluent English</span></li><li><span style=\\"color: black;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></li><li><span style=\\"color: #1d1c1d;\\">Minimum age of 21</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"Düsseldorf","city":"Düsseldorf","country":"Germany","country_code":"DE","location_type":"LAT_LNG","latitude":51.22172,"longitude":6.77616,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li><p style=\\"margin: 0px;\\">&bull;Automotive Technology/Technician Degree or equivalent experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;5+ years of automotive experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;EV/Hybrid knowledge&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Certified Master Technician is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Specific Technician Training is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Management/Coaching experience is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Ability to travel as needed&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Must possess a valid driver&rsquo;s license&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Experience working in dynamic environments&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Knowledge of EV Powertrains and HV systems&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong coaching and mentoring skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong diagnostics experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong written and communications skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong organization skills with attention to detail</p></li><li><span style=\\"color: black;\\">Has worked as a shop foreman, team leader, shop supervisor or trainer </span></li><li><span style=\\"color: black;\\">Has had experience mentoring and coaching other technicians </span></li><li><span style=\\"color: black;\\">Ability to drive non-commercial truck and trailer </span></li><li><span style=\\"color: black;\\">Ability to travel as needed </span></li><li><span style=\\"color: black;\\">Must possess a valid driver&rsquo;s license, and have a clean driving record </span></li><li><span style=\\"color: black;\\">Experience working in start-up environments </span></li><li><span style=\\"color: black;\\">No drug or alcohol related driving incidents in the last 3 years </span></li><li><span style=\\"color: black;\\">No more than 1 serious moving violation in the last 3 years </span></li><li><span style=\\"color: black;\\">Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle </span></li><li><span style=\\"color: black;\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring </span></li><li><span style=\\"color: #1d1c1d;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period).</span></li><li><span style=\\"color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) </span></li><li><span style=\\"color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners </span></li><li><span style=\\"color: #1d1c1d;\\">Ability to read and speak fluent English</span></li><li><span style=\\"color: black;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></li><li><span style=\\"color: #1d1c1d;\\">Minimum age of 21</span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<p style=\\"margin: 0px;\\">Initially helping support pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support cross functional teams and assist with pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Improve efficiency in service procedures without compromising quality and safety of the repair&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support campaigns, events, and containment initiatives in person across EMEA&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Provide service support to the field to support the Service organization &nbsp;</p><p style=\\"margin: 0px;\\">&bull;Go above and beyond for each and every customer&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Coach and mentor other team members&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Continue improving processes and creating scalable repair processes for the broader team&nbsp;</p><ul><li><span style=\\"color: black;\\">Set up and Launch upcoming Service Centers </span></li><li><span style=\\"color: black;\\">Assist service center management team in the day-to-day operations </span></li><li><span style=\\"color: black;\\">Diagnose and repair moderate to complex electrical and mechanical vehicle issues </span></li><li><span style=\\"color: black;\\">Support cross functional teams and assist with pre-production vehicle builds </span></li><li><span style=\\"color: black;\\">Improve efficiency in service procedures without compromising quality and safety of the repair </span></li><li><span style=\\"color: black;\\">Follow Rivian repair procedures with efficiency without compromising quality and safety </span></li><li><span style=\\"color: black;\\">Perform installations and inspections on vehicles </span></li><li><span style=\\"color: black;\\">Support campaigns and containment initiatives </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Demonstrates high-level administrative experience using Microsoft Office tools </span></li><li><span style=\\"color: black;\\">Maintain high quality work and efficiency while working with little supervision </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp; </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment </span></li><li><span style=\\"color: black;\\">Support, Train, Coach, and Mentor other technicians as assigned </span></li><li>Additional plant support, including travel, may be required depending on business needs</li><li>Ability to properly document repairs completed and in process</li><li>This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee&rsquo;s assigned remote work location</li></ul>","posted_date":"2023-11-14T13:06:00+0000","apply_url":"https://de-careers-rivian.icims.com/jobs/14250/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"0000382510a61f795910cc69559c61d0ec6a"},"icims":{"revision_int":3,"uuid":"801813e1-001d-4ac9-ad06-12c71f1c03d5","primary_posted_site_object":{"datePosted":"2023-11-14T13:06:00+0000","site":"de-careers-rivian","siteId":"ffe37179-f769-4b73-88b6-aad26a39a24c"},"date_updated":"2023-11-15T14:29:55Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"cac0486211792b67a8d1db8fa363eb34","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/120395797087822534"},"import_id":"39a9620f-b15d-43ad-99be-ae723406294d","redirectOnApply":true,"questionservice":{"id":"29500913"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-11-15T14:30:25+0000","create_date":"2023-11-14T13:07:25+0000"},"jobFormatted":{"categories":"Service","location":"Düsseldorf, Germany","title":"Field Service Launch Technician m/f/d","seo_title":["Service","D%C3%BCsseldorf%2C+Germany","Field+Service+Launch+Technician+m%2Ff%2Fd"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"color: black;\\">The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.&nbsp; </span></p> <br><strong>Responsibilities</strong><br><br><p style=\\"margin: 0px;\\">Initially helping support pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support cross functional teams and assist with pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Improve efficiency in service procedures without compromising quality and safety of the repair&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support campaigns, events, and containment initiatives in person across EMEA&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Provide service support to the field to support the Service organization &nbsp;</p><p style=\\"margin: 0px;\\">&bull;Go above and beyond for each and every customer&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Coach and mentor other team members&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Continue improving processes and creating scalable repair processes for the broader team&nbsp;</p><ul><li><span style=\\"color: black;\\">Set up and Launch upcoming Service Centers </span></li><li><span style=\\"color: black;\\">Assist service center management team in the day-to-day operations </span></li><li><span style=\\"color: black;\\">Diagnose and repair moderate to complex electrical and mechanical vehicle issues </span></li><li><span style=\\"color: black;\\">Support cross functional teams and assist with pre-production vehicle builds </span></li><li><span style=\\"color: black;\\">Improve efficiency in service procedures without compromising quality and safety of the repair </span></li><li><span style=\\"color: black;\\">Follow Rivian repair procedures with efficiency without compromising quality and safety </span></li><li><span style=\\"color: black;\\">Perform installations and inspections on vehicles </span></li><li><span style=\\"color: black;\\">Support campaigns and containment initiatives </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Demonstrates high-level administrative experience using Microsoft Office tools </span></li><li><span style=\\"color: black;\\">Maintain high quality work and efficiency while working with little supervision </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp; </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment </span></li><li><span style=\\"color: black;\\">Support, Train, Coach, and Mentor other technicians as assigned </span></li><li>Additional plant support, including travel, may be required depending on business needs</li><li>Ability to properly document repairs completed and in process</li><li>This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee&rsquo;s assigned remote work location</li></ul> <br><strong>Qualifications</strong><br><br><ul><li><p style=\\"margin: 0px;\\">&bull;Automotive Technology/Technician Degree or equivalent experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;5+ years of automotive experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;EV/Hybrid knowledge&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Certified Master Technician is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Specific Technician Training is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Management/Coaching experience is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Ability to travel as needed&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Must possess a valid driver&rsquo;s license&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Experience working in dynamic environments&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Knowledge of EV Powertrains and HV systems&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong coaching and mentoring skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong diagnostics experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong written and communications skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong organization skills with attention to detail</p></li><li><span style=\\"color: black;\\">Has worked as a shop foreman, team leader, shop supervisor or trainer </span></li><li><span style=\\"color: black;\\">Has had experience mentoring and coaching other technicians </span></li><li><span style=\\"color: black;\\">Ability to drive non-commercial truck and trailer </span></li><li><span style=\\"color: black;\\">Ability to travel as needed </span></li><li><span style=\\"color: black;\\">Must possess a valid driver&rsquo;s license, and have a clean driving record </span></li><li><span style=\\"color: black;\\">Experience working in start-up environments </span></li><li><span style=\\"color: black;\\">No drug or alcohol related driving incidents in the last 3 years </span></li><li><span style=\\"color: black;\\">No more than 1 serious moving violation in the last 3 years </span></li><li><span style=\\"color: black;\\">Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle </span></li><li><span style=\\"color: black;\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring </span></li><li><span style=\\"color: #1d1c1d;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period).</span></li><li><span style=\\"color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) </span></li><li><span style=\\"color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners </span></li><li><span style=\\"color: #1d1c1d;\\">Ability to read and speak fluent English</span></li><li><span style=\\"color: black;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></li><li><span style=\\"color: #1d1c1d;\\">Minimum age of 21</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul><li><p style=\\"margin: 0px;\\">&bull;Automotive Technology/Technician Degree or equivalent experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;5+ years of automotive experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;EV/Hybrid knowledge&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Certified Master Technician is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Specific Technician Training is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Management/Coaching experience is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Ability to travel as needed&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Must possess a valid driver&rsquo;s license&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Experience working in dynamic environments&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Knowledge of EV Powertrains and HV systems&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong coaching and mentoring skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong diagnostics experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong written and communications skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong organization skills with attention to detail</p></li><li><span style=\\"color: black;\\">Has worked as a shop foreman, team leader, shop supervisor or trainer </span></li><li><span style=\\"color: black;\\">Has had experience mentoring and coaching other technicians </span></li><li><span style=\\"color: black;\\">Ability to drive non-commercial truck and trailer </span></li><li><span style=\\"color: black;\\">Ability to travel as needed </span></li><li><span style=\\"color: black;\\">Must possess a valid driver&rsquo;s license, and have a clean driving record </span></li><li><span style=\\"color: black;\\">Experience working in start-up environments </span></li><li><span style=\\"color: black;\\">No drug or alcohol related driving incidents in the last 3 years </span></li><li><span style=\\"color: black;\\">No more than 1 serious moving violation in the last 3 years </span></li><li><span style=\\"color: black;\\">Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle </span></li><li><span style=\\"color: black;\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring </span></li><li><span style=\\"color: #1d1c1d;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period).</span></li><li><span style=\\"color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) </span></li><li><span style=\\"color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners </span></li><li><span style=\\"color: #1d1c1d;\\">Ability to read and speak fluent English</span></li><li><span style=\\"color: black;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></li><li><span style=\\"color: #1d1c1d;\\">Minimum age of 21</span></li></ul>","responsibilities":"<p style=\\"margin: 0px;\\">Initially helping support pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support cross functional teams and assist with pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Improve efficiency in service procedures without compromising quality and safety of the repair&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support campaigns, events, and containment initiatives in person across EMEA&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Provide service support to the field to support the Service organization &nbsp;</p><p style=\\"margin: 0px;\\">&bull;Go above and beyond for each and every customer&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Coach and mentor other team members&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Continue improving processes and creating scalable repair processes for the broader team&nbsp;</p><ul><li><span style=\\"color: black;\\">Set up and Launch upcoming Service Centers </span></li><li><span style=\\"color: black;\\">Assist service center management team in the day-to-day operations </span></li><li><span style=\\"color: black;\\">Diagnose and repair moderate to complex electrical and mechanical vehicle issues </span></li><li><span style=\\"color: black;\\">Support cross functional teams and assist with pre-production vehicle builds </span></li><li><span style=\\"color: black;\\">Improve efficiency in service procedures without compromising quality and safety of the repair </span></li><li><span style=\\"color: black;\\">Follow Rivian repair procedures with efficiency without compromising quality and safety </span></li><li><span style=\\"color: black;\\">Perform installations and inspections on vehicles </span></li><li><span style=\\"color: black;\\">Support campaigns and containment initiatives </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Demonstrates high-level administrative experience using Microsoft Office tools </span></li><li><span style=\\"color: black;\\">Maintain high quality work and efficiency while working with little supervision </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp; </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment </span></li><li><span style=\\"color: black;\\">Support, Train, Coach, and Mentor other technicians as assigned </span></li><li>Additional plant support, including travel, may be required depending on business needs</li><li>Ability to properly document repairs completed and in process</li><li>This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee&rsquo;s assigned remote work location</li></ul>","clientName":"Rivian Careers Home","locations":"Düsseldorf, Germany"},"jdSettings":{"options":{"metadata":{"options":{"enabled":false,"data":[]},"categories":{"enabled":true},"locations":{"enabled":true},"req_id":{"enabled":true},"placement":"top"},"video":{"enabled":false,"placement":"above_description"},"displayFields":{"fieldOrder":["locations","categories"],"fields":[{"item":"locations","token":"JOB_DESCRIPTION.LOCATION","ariaLabel":"JOB_DESCRIPTION.LOCATION_ARIA_LABEL","fieldType":"location"},{"item":"categories","token":"JOB_DESCRIPTION.CATEGORIES","ariaLabel":"JOB_DESCRIPTION.CATEGORIES_ARIA_LABEL","objectArrayKey":"name"}]}}},"sectionOrder":["description"],"getReferredEnabled":false,"addThisDisabled":true,"externalTrackifEnabled":false,"jibeTrackifEnabled":false,"brandName":"careers-home","globalSearchEnabled":false,"jobLangData":[],"referrals":{"enabled":false,"recruit":false},"seoMetaData":{"clientName":"Rivian Careers Home","data":{"slug":"14250","category":[" Service"],"full_location":"Düsseldorf, Germany","short_location":"Düsseldorf, Germany","language":"en-us","languages":["en-us"],"client_code":"rivian","req_id":"14250","title":"Field Service Launch Technician m/f/d","description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"color: black;\\">The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.&nbsp; </span></p> <br><strong>Responsibilities</strong><br><br><p style=\\"margin: 0px;\\">Initially helping support pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support cross functional teams and assist with pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Improve efficiency in service procedures without compromising quality and safety of the repair&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support campaigns, events, and containment initiatives in person across EMEA&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Provide service support to the field to support the Service organization &nbsp;</p><p style=\\"margin: 0px;\\">&bull;Go above and beyond for each and every customer&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Coach and mentor other team members&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Continue improving processes and creating scalable repair processes for the broader team&nbsp;</p><ul><li><span style=\\"color: black;\\">Set up and Launch upcoming Service Centers </span></li><li><span style=\\"color: black;\\">Assist service center management team in the day-to-day operations </span></li><li><span style=\\"color: black;\\">Diagnose and repair moderate to complex electrical and mechanical vehicle issues </span></li><li><span style=\\"color: black;\\">Support cross functional teams and assist with pre-production vehicle builds </span></li><li><span style=\\"color: black;\\">Improve efficiency in service procedures without compromising quality and safety of the repair </span></li><li><span style=\\"color: black;\\">Follow Rivian repair procedures with efficiency without compromising quality and safety </span></li><li><span style=\\"color: black;\\">Perform installations and inspections on vehicles </span></li><li><span style=\\"color: black;\\">Support campaigns and containment initiatives </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Demonstrates high-level administrative experience using Microsoft Office tools </span></li><li><span style=\\"color: black;\\">Maintain high quality work and efficiency while working with little supervision </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp; </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment </span></li><li><span style=\\"color: black;\\">Support, Train, Coach, and Mentor other technicians as assigned </span></li><li>Additional plant support, including travel, may be required depending on business needs</li><li>Ability to properly document repairs completed and in process</li><li>This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee&rsquo;s assigned remote work location</li></ul> <br><strong>Qualifications</strong><br><br><ul><li><p style=\\"margin: 0px;\\">&bull;Automotive Technology/Technician Degree or equivalent experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;5+ years of automotive experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;EV/Hybrid knowledge&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Certified Master Technician is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Specific Technician Training is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Management/Coaching experience is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Ability to travel as needed&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Must possess a valid driver&rsquo;s license&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Experience working in dynamic environments&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Knowledge of EV Powertrains and HV systems&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong coaching and mentoring skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong diagnostics experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong written and communications skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong organization skills with attention to detail</p></li><li><span style=\\"color: black;\\">Has worked as a shop foreman, team leader, shop supervisor or trainer </span></li><li><span style=\\"color: black;\\">Has had experience mentoring and coaching other technicians </span></li><li><span style=\\"color: black;\\">Ability to drive non-commercial truck and trailer </span></li><li><span style=\\"color: black;\\">Ability to travel as needed </span></li><li><span style=\\"color: black;\\">Must possess a valid driver&rsquo;s license, and have a clean driving record </span></li><li><span style=\\"color: black;\\">Experience working in start-up environments </span></li><li><span style=\\"color: black;\\">No drug or alcohol related driving incidents in the last 3 years </span></li><li><span style=\\"color: black;\\">No more than 1 serious moving violation in the last 3 years </span></li><li><span style=\\"color: black;\\">Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle </span></li><li><span style=\\"color: black;\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring </span></li><li><span style=\\"color: #1d1c1d;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period).</span></li><li><span style=\\"color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) </span></li><li><span style=\\"color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners </span></li><li><span style=\\"color: #1d1c1d;\\">Ability to read and speak fluent English</span></li><li><span style=\\"color: black;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></li><li><span style=\\"color: #1d1c1d;\\">Minimum age of 21</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","location_name":"Düsseldorf","city":"Düsseldorf","country":"Germany","country_code":"DE","location_type":"LAT_LNG","latitude":51.22172,"longitude":6.77616,"additional_locations":[],"categories":[{"name":"Service"}],"tags1":["Full Time"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li><p style=\\"margin: 0px;\\">&bull;Automotive Technology/Technician Degree or equivalent experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;5+ years of automotive experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;EV/Hybrid knowledge&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Certified Master Technician is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Specific Technician Training is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Management/Coaching experience is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Ability to travel as needed&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Must possess a valid driver&rsquo;s license&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Experience working in dynamic environments&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Knowledge of EV Powertrains and HV systems&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong coaching and mentoring skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong diagnostics experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong written and communications skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong organization skills with attention to detail</p></li><li><span style=\\"color: black;\\">Has worked as a shop foreman, team leader, shop supervisor or trainer </span></li><li><span style=\\"color: black;\\">Has had experience mentoring and coaching other technicians </span></li><li><span style=\\"color: black;\\">Ability to drive non-commercial truck and trailer </span></li><li><span style=\\"color: black;\\">Ability to travel as needed </span></li><li><span style=\\"color: black;\\">Must possess a valid driver&rsquo;s license, and have a clean driving record </span></li><li><span style=\\"color: black;\\">Experience working in start-up environments </span></li><li><span style=\\"color: black;\\">No drug or alcohol related driving incidents in the last 3 years </span></li><li><span style=\\"color: black;\\">No more than 1 serious moving violation in the last 3 years </span></li><li><span style=\\"color: black;\\">Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle </span></li><li><span style=\\"color: black;\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring </span></li><li><span style=\\"color: #1d1c1d;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period).</span></li><li><span style=\\"color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) </span></li><li><span style=\\"color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners </span></li><li><span style=\\"color: #1d1c1d;\\">Ability to read and speak fluent English</span></li><li><span style=\\"color: black;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></li><li><span style=\\"color: #1d1c1d;\\">Minimum age of 21</span></li></ul>","hiring_organization":"Rivian","hiring_organization_logo":"https://Rivian.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=51&hashed=-1937123","responsibilities":"<p style=\\"margin: 0px;\\">Initially helping support pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support cross functional teams and assist with pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Improve efficiency in service procedures without compromising quality and safety of the repair&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support campaigns, events, and containment initiatives in person across EMEA&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Provide service support to the field to support the Service organization &nbsp;</p><p style=\\"margin: 0px;\\">&bull;Go above and beyond for each and every customer&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Coach and mentor other team members&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Continue improving processes and creating scalable repair processes for the broader team&nbsp;</p><ul><li><span style=\\"color: black;\\">Set up and Launch upcoming Service Centers </span></li><li><span style=\\"color: black;\\">Assist service center management team in the day-to-day operations </span></li><li><span style=\\"color: black;\\">Diagnose and repair moderate to complex electrical and mechanical vehicle issues </span></li><li><span style=\\"color: black;\\">Support cross functional teams and assist with pre-production vehicle builds </span></li><li><span style=\\"color: black;\\">Improve efficiency in service procedures without compromising quality and safety of the repair </span></li><li><span style=\\"color: black;\\">Follow Rivian repair procedures with efficiency without compromising quality and safety </span></li><li><span style=\\"color: black;\\">Perform installations and inspections on vehicles </span></li><li><span style=\\"color: black;\\">Support campaigns and containment initiatives </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Demonstrates high-level administrative experience using Microsoft Office tools </span></li><li><span style=\\"color: black;\\">Maintain high quality work and efficiency while working with little supervision </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp; </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment </span></li><li><span style=\\"color: black;\\">Support, Train, Coach, and Mentor other technicians as assigned </span></li><li>Additional plant support, including travel, may be required depending on business needs</li><li>Ability to properly document repairs completed and in process</li><li>This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee&rsquo;s assigned remote work location</li></ul>","posted_date":"2023-11-14T13:06:00+0000","apply_url":"https://de-careers-rivian.icims.com/jobs/14250/login","internal":false,"searchable":true,"active":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","hiring_flow_name":"iCIMS ATS Hiring Flow","meta_data":{"openingjobs":{"openingJobId":"0000382510a61f795910cc69559c61d0ec6a"},"icims":{"revision_int":3,"uuid":"801813e1-001d-4ac9-ad06-12c71f1c03d5","primary_posted_site_object":{"datePosted":"2023-11-14T13:06:00+0000","site":"de-careers-rivian","siteId":"ffe37179-f769-4b73-88b6-aad26a39a24c"},"date_updated":"2023-11-15T14:29:55Z","config_keys":null,"jps_is_public":true},"elasticsearch":{"es_created":false},"ats_job_hash":"cac0486211792b67a8d1db8fa363eb34","googlejobs":{"jobName":"projects/helpful-passage-853/tenants/cb22eb5b-7e00-0000-0000-007edad744d3/jobs/120395797087822534"},"import_id":"39a9620f-b15d-43ad-99be-ae723406294d","redirectOnApply":true,"questionservice":{"id":"29500913"},"import_source":"ImporterService","client_code":"rivian"},"update_date":"2023-11-15T14:30:25+0000","create_date":"2023-11-14T13:07:25+0000"},"formattedData":{"categories":"Service","location":"Düsseldorf, Germany","title":"Field Service Launch Technician m/f/d","seo_title":["Service","D%C3%BCsseldorf%2C+Germany","Field+Service+Launch+Technician+m%2Ff%2Fd"],"description":"<strong>About Rivian</strong><br><br><p style=\\"margin: 0px;\\">Rivian&nbsp;is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.&nbsp;</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">As a company, we constantly challenge what&rsquo;s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.&nbsp;</p> <br><strong>Role Summary</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"color: black;\\">The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.&nbsp; </span></p> <br><strong>Responsibilities</strong><br><br><p style=\\"margin: 0px;\\">Initially helping support pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support cross functional teams and assist with pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Improve efficiency in service procedures without compromising quality and safety of the repair&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support campaigns, events, and containment initiatives in person across EMEA&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Provide service support to the field to support the Service organization &nbsp;</p><p style=\\"margin: 0px;\\">&bull;Go above and beyond for each and every customer&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Coach and mentor other team members&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Continue improving processes and creating scalable repair processes for the broader team&nbsp;</p><ul><li><span style=\\"color: black;\\">Set up and Launch upcoming Service Centers </span></li><li><span style=\\"color: black;\\">Assist service center management team in the day-to-day operations </span></li><li><span style=\\"color: black;\\">Diagnose and repair moderate to complex electrical and mechanical vehicle issues </span></li><li><span style=\\"color: black;\\">Support cross functional teams and assist with pre-production vehicle builds </span></li><li><span style=\\"color: black;\\">Improve efficiency in service procedures without compromising quality and safety of the repair </span></li><li><span style=\\"color: black;\\">Follow Rivian repair procedures with efficiency without compromising quality and safety </span></li><li><span style=\\"color: black;\\">Perform installations and inspections on vehicles </span></li><li><span style=\\"color: black;\\">Support campaigns and containment initiatives </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Demonstrates high-level administrative experience using Microsoft Office tools </span></li><li><span style=\\"color: black;\\">Maintain high quality work and efficiency while working with little supervision </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp; </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment </span></li><li><span style=\\"color: black;\\">Support, Train, Coach, and Mentor other technicians as assigned </span></li><li>Additional plant support, including travel, may be required depending on business needs</li><li>Ability to properly document repairs completed and in process</li><li>This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee&rsquo;s assigned remote work location</li></ul> <br><strong>Qualifications</strong><br><br><ul><li><p style=\\"margin: 0px;\\">&bull;Automotive Technology/Technician Degree or equivalent experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;5+ years of automotive experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;EV/Hybrid knowledge&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Certified Master Technician is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Specific Technician Training is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Management/Coaching experience is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Ability to travel as needed&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Must possess a valid driver&rsquo;s license&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Experience working in dynamic environments&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Knowledge of EV Powertrains and HV systems&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong coaching and mentoring skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong diagnostics experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong written and communications skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong organization skills with attention to detail</p></li><li><span style=\\"color: black;\\">Has worked as a shop foreman, team leader, shop supervisor or trainer </span></li><li><span style=\\"color: black;\\">Has had experience mentoring and coaching other technicians </span></li><li><span style=\\"color: black;\\">Ability to drive non-commercial truck and trailer </span></li><li><span style=\\"color: black;\\">Ability to travel as needed </span></li><li><span style=\\"color: black;\\">Must possess a valid driver&rsquo;s license, and have a clean driving record </span></li><li><span style=\\"color: black;\\">Experience working in start-up environments </span></li><li><span style=\\"color: black;\\">No drug or alcohol related driving incidents in the last 3 years </span></li><li><span style=\\"color: black;\\">No more than 1 serious moving violation in the last 3 years </span></li><li><span style=\\"color: black;\\">Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle </span></li><li><span style=\\"color: black;\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring </span></li><li><span style=\\"color: #1d1c1d;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period).</span></li><li><span style=\\"color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) </span></li><li><span style=\\"color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners </span></li><li><span style=\\"color: #1d1c1d;\\">Ability to read and speak fluent English</span></li><li><span style=\\"color: black;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></li><li><span style=\\"color: #1d1c1d;\\">Minimum age of 21</span></li></ul> <br><strong class=\\"jdheading\\"></strong><br><br><h4><strong>Equal Opportunity</strong></h4><p style=\\"margin: 0px;\\">Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.</p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\">Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at&nbsp;<a href=\\"mailto:candidateaccommodations@rivian.com?subject=Application%20to%20Rivian%20-%20Assistance%20Request\\" target=\\"_blank\\" rel=\\"noopener\\">candidateaccommodations@rivian.com</a>.</p><h4><strong>Candidate Data Privacy</strong></h4><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (&ldquo;Candidate Personal Data&rdquo;). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian&rsquo;s service providers, including providers of background checks, staffing services, and cloud services.</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><span data-contrast=\\"auto\\">Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.&nbsp;</span><span data-ccp-props=\\"{"335551550":6,"335551620":6,"335559739":240}\\">&nbsp;</span></p><p style=\\"margin: 0px;\\">&nbsp;</p><p style=\\"margin: 0px;\\"><strong>Please note that we are currently not accepting applications from third party application services.</strong></p>","qualifications":"<ul><li><p style=\\"margin: 0px;\\">&bull;Automotive Technology/Technician Degree or equivalent experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;5+ years of automotive experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;EV/Hybrid knowledge&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Certified Master Technician is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;OEM Specific Technician Training is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Management/Coaching experience is a plus&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Ability to travel as needed&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Must possess a valid driver&rsquo;s license&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Experience working in dynamic environments&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Knowledge of EV Powertrains and HV systems&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong coaching and mentoring skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong diagnostics experience&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong written and communications skills&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Strong organization skills with attention to detail</p></li><li><span style=\\"color: black;\\">Has worked as a shop foreman, team leader, shop supervisor or trainer </span></li><li><span style=\\"color: black;\\">Has had experience mentoring and coaching other technicians </span></li><li><span style=\\"color: black;\\">Ability to drive non-commercial truck and trailer </span></li><li><span style=\\"color: black;\\">Ability to travel as needed </span></li><li><span style=\\"color: black;\\">Must possess a valid driver&rsquo;s license, and have a clean driving record </span></li><li><span style=\\"color: black;\\">Experience working in start-up environments </span></li><li><span style=\\"color: black;\\">No drug or alcohol related driving incidents in the last 3 years </span></li><li><span style=\\"color: black;\\">No more than 1 serious moving violation in the last 3 years </span></li><li><span style=\\"color: black;\\">Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle </span></li><li><span style=\\"color: black;\\">Will be subject to continuous Motor Vehicle Record (MVR) monitoring </span></li><li><span style=\\"color: #1d1c1d;\\">No driving related suspensions or revocation of Driver License (within a 3-5year period).</span></li><li><span style=\\"color: black;\\">Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) </span></li><li><span style=\\"color: black;\\">Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners </span></li><li><span style=\\"color: #1d1c1d;\\">Ability to read and speak fluent English</span></li><li><span style=\\"color: black;\\">Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics</span></li><li><span style=\\"color: #1d1c1d;\\">Minimum age of 21</span></li></ul>","responsibilities":"<p style=\\"margin: 0px;\\">Initially helping support pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support cross functional teams and assist with pre-production vehicle builds&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Improve efficiency in service procedures without compromising quality and safety of the repair&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Support campaigns, events, and containment initiatives in person across EMEA&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Provide service support to the field to support the Service organization &nbsp;</p><p style=\\"margin: 0px;\\">&bull;Go above and beyond for each and every customer&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Coach and mentor other team members&nbsp;</p><p style=\\"margin: 0px;\\">&bull;Continue improving processes and creating scalable repair processes for the broader team&nbsp;</p><ul><li><span style=\\"color: black;\\">Set up and Launch upcoming Service Centers </span></li><li><span style=\\"color: black;\\">Assist service center management team in the day-to-day operations </span></li><li><span style=\\"color: black;\\">Diagnose and repair moderate to complex electrical and mechanical vehicle issues </span></li><li><span style=\\"color: black;\\">Support cross functional teams and assist with pre-production vehicle builds </span></li><li><span style=\\"color: black;\\">Improve efficiency in service procedures without compromising quality and safety of the repair </span></li><li><span style=\\"color: black;\\">Follow Rivian repair procedures with efficiency without compromising quality and safety </span></li><li><span style=\\"color: black;\\">Perform installations and inspections on vehicles </span></li><li><span style=\\"color: black;\\">Support campaigns and containment initiatives </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Demonstrates high-level administrative experience using Microsoft Office tools </span></li><li><span style=\\"color: black;\\">Maintain high quality work and efficiency while working with little supervision </span></li><li><span style=\\"color: black;\\">Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment&nbsp; </span></li><li><span style=\\"color: black;\\">Provide service support to the field to support the Service organization </span></li><li><span style=\\"color: black;\\">Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment </span></li><li><span style=\\"color: black;\\">Support, Train, Coach, and Mentor other technicians as assigned </span></li><li>Additional plant support, including travel, may be required depending on business needs</li><li>Ability to properly document repairs completed and in process</li><li>This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee&rsquo;s assigned remote work location</li></ul>","clientName":"Rivian Careers Home","locations":"Düsseldorf, Germany"}},"isNoIndex":false,"preloginConfiguration":null,"contextSettings":{"contextDefinitions":[{"name":"careers-home","displayName":"Rivian Careers Home","metadata":{"title":"Rivian Careers Home","description":"Rivian Careers Home"}},{"name":"life","displayName":"Rivian Life","metadata":{"title":"Rivian Life","description":"Rivian Life"}},{"name":"work","displayName":"Rivian Work","metadata":{"title":"Rivian Work","description":"Rivian Work"}},{"name":"students","displayName":"Rivian Students","metadata":{"title":"Rivian Students","description":"Rivian Students"}},{"redirectToForm":false,"successCTAButtonEnabled":true,"name":"talent-network","displayName":"Rivian Talent Community Landing Page","urlPath":"/talent-network","overrides":{"talentcommunity.integration.v2":{"enabled":true}},"createdAt":"2023-03-22T14:29:56+0000","creatorId":183525535,"creatorName":"icims-admin@rivian.com","updatedAt":"2023-03-31T18:26:57+0000"}],"defaultContext":"careers-home","currentContext":"careers-home","redirectWithSources":true,"currentClient":"rivian"},"similarJobsEnabled":false,"login":{},"inhouseAlertsEnabled":false}; </script>\n<script> window.jobDescriptionTemplates = {\n  sectionTop: "<!-- FOR BRANDING ELEMENTS TO BE PLACED ABOVE JOB DESCRIPTION BODY -->",\n  sectionBottom: "<!-- FOR BRANDING ELEMENTS TO BE PLACED BELOW JOB DESCRIPTION BODY -->",\n  additionalButton: "<!-- additional button on JD page -->",\n  getReferred: "<a href=\\"undefined\\" class=\\"get-referred cta-button\\">\\n  <span class=\\"fa fa-users\\" aria-hidden=\\"true\\"></span>\\n  Get Referred\\n</a>",\n  rightRailMedia: "",\n};\n</script>\n\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.45/polyfills-es5.js" nomodule=""></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.45/polyfills.js"></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.45/scripts.js"></script>\n  <script src="https://app.jibecdn.com/prod/descriptions/1.1.45/main.js"></script>\n\n\n\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.34/runtime.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.34/polyfills.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.34/polyfills-es5.js" nomodule=""></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.34/vendor.js"></script>\n  <script src="https://app.jibecdn.com/prod/social-share/0.0.34/main.js"></script>\n\n\n\n\n\n\n\n\n<script data-cookieconsent="statistics">\n
    \n

    /**

    \n
      \n
    • @description: send an arbitrary payload to the server-side for later consumption.
    • \n
    • @param {Object} payload - a json payload that contains arbitrary data
    • \n
    • @param {String} payload.event_name - the unique name to associate with the event
    • \n
    • @param {String} payload.slug - the job id to associate with the event
    • \n
    • @param {String} payload.language - the locale to associate with the event\n */\n function sendEvent(payload) {\n// validation check\nif (!(payload || payload.event_name)) {\n console.error('insufficient data for meaningful response.');\n return;\n}
    • \n
    \n
    else {\n\n  // send ajax request to backend for consumption\n  $.ajax({\n    method: 'POST',\n    url: '/api/impression',\n    data: payload,\n    success: function (res) {\n      // console.log('successful ajax call with response: ', res);\n    }\n  });\n}\n
    \n

    }\n\n

    \n
    <!-- Accessibility BEGIN -->\n
    \n\n\n\n
    <script>\n  var referrer = location.protocol + "//" + location.host\n  if (document.referrer.length > 0 && document.referrer.indexOf(referrer) === -1 && !window.sessionStorage.getItem('externalReferrer')) {\n    window.sessionStorage.setItem('externalReferrer', document.referrer);\n  }\n</script>\n\n\n\n\n    \n
    \n

    \n
                <div class="third-party-button-container column-container">\n                <a aria-label="dismiss cookie message" role="button" tabindex="0" class="btn-primary accept-button" id="cookie-consent-accept-button">\n                  Okay\n                </a>\n            </div>\n        </div>\n        <span aria-label="dismiss cookie message" tabindex="0" class="close-button" id="cookie-consent-x">\n            x\n        </span>\n    </div>\n
    \n
    \n\n\n
        <script>\n        window.gdprConfiguration = {"enabled":true,"pixel_consent":{"enabled":true,"cookie_notice":true,"third_party":false,"versionId":"search-consent-1","show_consent":true},"apply_consent":{"enabled":false,"job_specific":true,"versionId":"apply-consent-1"},"ttl":2592000000};\n    </script>\n    <script type="text/javascript"> function defer(method) { if (window.jQuery) { method(); } else { setTimeout(function() { defer(method) }, 50); } } defer(function() { window.$ = jQuery; var head = window.document.querySelectorAll('head')[0], scrp = document.createElement('script'); scrp.setAttribute('type', 'text/javascript'); scrp.src = '/dist/js/gdpr.js?v=4.5.518'; jQuery(function() { window.document.body.appendChild(scrp); }); }); </script>\n
    \n","datePosted":"2023-11-15T11:28:32.402Z","validThrough":"2024-03-14","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"Rivian","description":"Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.","numberOfEmployees":9970,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Irvine, CA, USA"}}],"sameAs":"https://rivian.com","url":"https://rivian.com","logo":"https://cdn.getro.com/companies/3490f08b-fa29-5c17-9841-55a0fe457a14","memberOf":{"@type":"Organization","name":"Amazon Climate Pledge","description":"","logo":"https://cdn.filepicker.io/api/file/VovG1DnqQ1OAUJgLCMuW","url":"portfoliojobs.theclimatepledge.com"},"keywords":"Manufacturing, Transportation"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Düsseldorf, Germany"}}}

    Field Service Launch Technician m/f/d

    Rivian

    Rivian

    Düsseldorf, Germany
    Posted on Wednesday, November 15, 2023

    Field Service Launch Technician m/f/d

    CAROUSEL_PARAGRAPH

    JOB_DESCRIPTION.SHARE.HTML

    Job Description

    About Rivian

    Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

     

    As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 


    Role Summary

    The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus. 


    Responsibilities

    Initially helping support pre-production vehicle builds 

    •Support cross functional teams and assist with pre-production vehicle builds 

    •Improve efficiency in service procedures without compromising quality and safety of the repair 

    •Support campaigns, events, and containment initiatives in person across EMEA 

    •Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment 

    •Provide service support to the field to support the Service organization  

    •Go above and beyond for each and every customer 

    •Coach and mentor other team members 

    •Continue improving processes and creating scalable repair processes for the broader team 

    • Set up and Launch upcoming Service Centers
    • Assist service center management team in the day-to-day operations
    • Diagnose and repair moderate to complex electrical and mechanical vehicle issues
    • Support cross functional teams and assist with pre-production vehicle builds
    • Improve efficiency in service procedures without compromising quality and safety of the repair
    • Follow Rivian repair procedures with efficiency without compromising quality and safety
    • Perform installations and inspections on vehicles
    • Support campaigns and containment initiatives
    • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
    • Provide service support to the field to support the Service organization
    • Demonstrates high-level administrative experience using Microsoft Office tools
    • Maintain high quality work and efficiency while working with little supervision
    • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment 
    • Provide service support to the field to support the Service organization
    • Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
    • Support, Train, Coach, and Mentor other technicians as assigned
    • Additional plant support, including travel, may be required depending on business needs
    • Ability to properly document repairs completed and in process
    • This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee’s assigned remote work location

    Qualifications

    • •Automotive Technology/Technician Degree or equivalent experience 

      •5+ years of automotive experience 

      •EV/Hybrid knowledge 

      •OEM Certified Master Technician is a plus 

      •OEM Specific Technician Training is a plus 

      •Management/Coaching experience is a plus 

      •Ability to travel as needed 

      •Must possess a valid driver’s license 

      •Experience working in dynamic environments 

      •Knowledge of EV Powertrains and HV systems 

      •Strong coaching and mentoring skills 

      •Strong diagnostics experience 

      •Strong written and communications skills 

      •Strong organization skills with attention to detail

    • Has worked as a shop foreman, team leader, shop supervisor or trainer
    • Has had experience mentoring and coaching other technicians
    • Ability to drive non-commercial truck and trailer
    • Ability to travel as needed
    • Must possess a valid driver’s license, and have a clean driving record
    • Experience working in start-up environments
    • No drug or alcohol related driving incidents in the last 3 years
    • No more than 1 serious moving violation in the last 3 years
    • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
    • Will be subject to continuous Motor Vehicle Record (MVR) monitoring
    • No driving related suspensions or revocation of Driver License (within a 3-5year period).
    • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
    • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
    • Ability to read and speak fluent English
    • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
    • Minimum age of 21



    Equal Opportunity

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

     

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

    Candidate Data Privacy

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

     

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

     

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

     

    Please note that we are currently not accepting applications from third party application services.

    Subscribe to learn about our latest news, updates and adventures.