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Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
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As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
As a Senior Title and Registration Specialist you will execute registration and title applications on behalf of Rivian customers, ensuring a seamless customer experience. You will also work to increase efficiency and support customer facing employees both at headquarters and in the field. To be successful in this role you will bring a wealth of knowledge of vehicle registrations in 50 states and be a supportive and collaborative team player.
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Résumé du rôle
\nEn tant que spécialiste des opérations d’immatriculation des véhicules, vous exécuterez directement ou faciliterez indirectement les demandes d’immatriculation des véhicules et de permis de conduire pour le compte des clients de Rivian afin de garantir une expérience client sans faille. Vous travaillerez également à accroître l’efficacité et à soutenir les employés en contact avec la clientèle partout au Canada. Pour réussir dans cette fonction, vous devrez apporter une connaissance approfondie de l’immatriculation des véhicules et de la délivrance des permis de conduire au Canada et faire preuve d’un esprit d’équipe positif et collaboratif.
Responsibilities
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- Review consumer title and registration applications, verify accuracy of all documents \n
- Support field and headquarters team members in obtaining needed information and documents from customers \n
- Submit registration and title applications to processors in a timely manner \n
- Work with local DMV authorities to solve any outstanding issues preventing registration such as missing documents, signatures, or outstanding balances \n
- Stay up to date with local regulation changes and communicate any necessary process changes \n
- Be comfortable working directly with customer escalations when needed to resolve registration issues \n
- Verify transaction accuracy and completion (financing, trade in, down payments) \n
- Act as regional subject matter expert for states in your assigned region \n
- Support pre-delivery and post-delivery internal inquiries to educate on requirements and create solutions for problem registrations \n
Responsabilités
\n· Examiner les demandes d’immatriculation et de permis de conduire des consommateurs et vérifier l’exactitude de tous les documents.
\n· Aider les membres de l’équipe sur le terrain et au siège social à obtenir les renseignements et les documents nécessaires des clients.
\n· Identifier et générer la documentation requise par l’autorité provinciale compétente en matière d’immatriculation et de permis.
\n· Soumettre - ou faciliter la soumission - des demandes d’immatriculation et de permis de conduire, y compris la présence personnelle au bureau d’immatriculation des véhicules, au besoin.
\n· Collaborer avec les autorités locales chargées de l’immatriculation des véhicules et de la délivrance des permis de conduire pour résoudre les problèmes en suspens.
\n· Se tenir au courant des modifications de la réglementation locale et communiquer les changements de processus nécessaires.
\n· Être à l’aise pour travailler directement avec les clients lorsque cela est nécessaire pour résoudre des problèmes d’immatriculation et de permis de conduire. Contrôler et vérifier l’exactitude et l’achèvement de la transaction, y compris les aspects connexes de la documentation relative à l’achat du véhicule (par exemple, le financement, la reprise, les acomptes).
Qualifications
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- 3+ years’ administrative operations experience; 1+ years’ experience with title and registration experience preferred \n
- At least 21 years of age \n
- High School Diploma or GED required \n
- Experience with DealerTrack and RegUSA preferred \n
- Knowledge of vehicle registrations, renewals, or EV tax incentives or experience with DMV procedures and rules highly advantageous \n
- Must be able to pass criminal & fingerprinting applicable to state regulations & restrictions \n
- Proficiency with computers and software including Microsoft Office, and ability to effectively navigate internal business platforms \n
- Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record \n
- Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; Ability and willingness to travel (up to 30%) based on business needs to support other market launches and operations \n
- No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring \n
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- Attention to detail \n
- Adaptable to a fast-paced and constantly changing environment \n
- Ability to multitask and prioritize tasks based on level of importance and urgency \n
- Team-player with strong communication skills. \n
- Ability to work autonomously and consistently with limited direction \n
- Empowered self-starter who can process and execute on complex information potentially in high stress environments \n
- Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions \n
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs) \n
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners \n
- Strong understanding of written and spoken English \n
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics \n
Compétences
\n· Connaissance de l’immatriculation et du renouvellement des véhicules personnels et des flottes commerciales, y compris des processus, systèmes et documents provinciaux.
\n· Connaissance des mesures d’incitation et des rabais en faveur des véhicules électriques.
\n· Expérience des diverses procédures et réglementations canadiennes en matière d’immatriculation des véhicules et de délivrance des permis de conduire.
\n· Parti pris pour l’action et curiosité pour apprendre ce que l’on ne sait pas encore.
\n· Capacité à résoudre des problèmes pratiques et à faire face à une variété de variables dans des situations où la normalisation est limitée.
\n· Capacité à communiquer de manière professionnelle dans un environnement à forte pression.
\n· Goût pour l’établissement de relations de travail positives.
\n· Expérience de l’enregistrement et de l’immatriculation des véhicules électriques, un atout.
\n· La maîtrise du français est un atout, et une exigence pour le Québec.
\n· Doit être en mesure de passer un contrôle des antécédents criminels.
\n· Avoir un permis de conduire valide et en règle.
\n· Dans l’exercice de ses fonctions, l’employé doit fréquemment rester debout et assis.
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Equal Opportunity
\nRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
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Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
\nCandidate Data Privacy
\nRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
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Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
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Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
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Please note that we are currently not accepting applications from third party application services.
