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Product Guide III (Part-time) - Laval Service Center
Rivian
Product
Laval, QC, Canada
CAD 17.31-19.23 / hour + Equity
Posted on Mar 6, 2026
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
RIV Level: 3
Address: 2901 Rue Étienne-Lenoir Laval, QC H7R 6J4, Canada
As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You'll be committed to taking every opportunity to over-deliver when it comes to delighting and interacting with our community - from initial engagement to vehicle delivery.
Description Du Poste
En tant que Product Guide III chez Rivian, vous êtes le visage de la marque et vous entretenez des liens solides avec notre communauté en proposant des expériences mémorables et engageantes. Dans ce poste axé sur la clientèle, vous devrez mettre en place des interactions intuitives et innovantes qui renforcent la fidélité et la confiance. Nous recherchons des personnes enthousiastes et déterminées à améliorer l'expérience client. Vous vous engagerez à saisir toutes les occasions de dépasser les attentes lorsqu'il s'agit de satisfaire notre communauté, depuis le premier contact jusqu'à la livraison du véhicule.
Responsibilities
The hourly range for this role is CAD $17.31 to 19.23 for Québec based applicants. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the hourly range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.
The successful candidate may be eligible for annual performance bonus.
We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.
You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than 2/13.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
RIV Level: 3
Address: 2901 Rue Étienne-Lenoir Laval, QC H7R 6J4, Canada
As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You'll be committed to taking every opportunity to over-deliver when it comes to delighting and interacting with our community - from initial engagement to vehicle delivery.
Description Du Poste
En tant que Product Guide III chez Rivian, vous êtes le visage de la marque et vous entretenez des liens solides avec notre communauté en proposant des expériences mémorables et engageantes. Dans ce poste axé sur la clientèle, vous devrez mettre en place des interactions intuitives et innovantes qui renforcent la fidélité et la confiance. Nous recherchons des personnes enthousiastes et déterminées à améliorer l'expérience client. Vous vous engagerez à saisir toutes les occasions de dépasser les attentes lorsqu'il s'agit de satisfaire notre communauté, depuis le premier contact jusqu'à la livraison du véhicule.
Responsibilities
- Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
- Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience (NPS & survey results).
- Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
- Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events.
- Possess a high level of brand and product expertise, staying up to date on all required training and courses.
- Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
- Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
- Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
- Take on additional projects, duties and assignments as required and/or by request from leadership.
- Accueillir, interagir et informer les clients, en offrant une expérience positive et inclusive à tous les visiteurs; veiller à ce que leurs besoins soient satisfaits et leurs attentes dépassées.
- Responsable de la réalisation des indicateurs clés de performance tels que le nombre de pistes clients recueillies, le taux de conversion des pistes, le taux de conversion des pistes en essais routiers, les commandes de vente influencées, ainsi que l'expérience client (NPS et résultats des sondages).
- S'engager auprès des clients de Rivian et identifier leurs besoins uniques afin de créer une expérience personnalisée, notamment en leur proposant des démonstrations sur route et des livraisons de clients.
- Faire preuve d'un engagement constant à atteindre les objectifs commerciaux et à soutenir les initiatives de la marque, notamment en matière de génération de la demande, génération de pistes clients, présentations approfondies des produits, démonstrations d'équipement, planification de trajets, offres de restauration, ainsi que l'animation d'événements communautaires.
- Posséder des connaissances approfondies sur la marque et les produits, en suivant toutes les formations et tous les cours requis.
- Maintenir une solide maîtrise de tous les outils, y compris les systèmes de point de vente (POS) et de gestion de la relation client (CRM), et utiliser activement ces plateformes afin de générer des pistes et d'améliorer l'expérience client.
- Assumer les tâches opérationnelles quotidiennes, y compris la préparation et le soutien d'événements, l'entretien des espaces non publics, le soutien en matière de restauration, l'entretien général des locaux, les tâches de nettoyage, ainsi que la création ou la maintenance des présentoirs visuels, si nécessaire.
- Appliquer de façon rigoureuse les normes de vente au détail, d'hospitalité et de présentation des véhicules, en veillant à ce que nos espaces offrent en permanence une expérience haut de gamme.
- Prendre en charge des projets, des tâches et des missions supplémentaires en fonction des besoins ou à la demande de la direction.
- 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
- At least 18 years of age. Must be 21+ years of age to operate any Rivian vehicle.
- High School Diploma or GED required.
- Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
- Experience using POS and CRM software preferred.
- Working knowledge of Google Workspace with the ability to learn new tools quickly.
- Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
- Must have or be eligible to obtain a sales license, notary license, and/or food handling certification (within the first 90 days of employment) if applicable in the state/province of your assigned work location.
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
- Strong understanding of written and spoken English.
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
- Energetic, enthusiastic, and engaging customer interaction style.
- Ability to understand and articulate concepts in the technology and automotive space.
- Resilience and ability to overcome objections using active listening and critical thinking.
- Ability to multi-task while providing exceptional quality of work.
- Excellent written and verbal language skills in English, additional languages a plus.
- Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines.
- An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.
- Une expérience d'au moins deux ans en environnement de service à la clientèle, automobile, solutions d'énergie propre, marketing terrain, ventes, éducation ou hôtellerie est souhaitable.
- Avoir au moins 18 ans. Avoir au moins 21 ans pour conduire tout véhicule Rivian.
- Diplôme d'études secondaires ou Certificat canadien d'éducation des adultes (CCEA) requis.
- Capacité à travailler selon un horaire flexible pour répondre aux besoins des clients les soirs, les fins de semaine ou les jours fériés; capacité et volonté d'effectuer des déplacements en fonction des besoins de l'entreprise pour soutenir les lancements et l'exploitation dans d'autres marchés.
- Une expérience dans l'utilisation des logiciels POS et CRM est souhaitable.
- Maîtriser les Google Workspace et être capable d'apprendre rapidement de nouveaux outils.
- Être titulaire d'un permis de conduire valide dans la province de résidence où vous conduirez/ferez fonctionner un véhicule (ou dans la province où vous vous rendez quotidiennement pour le travail). Aucun incident de conduite lié à la drogue ou à l'alcool au cours des trois dernières années; pas plus d'une infraction grave au Code de la route au cours des trois dernières années; pas de suspension ou de retrait du permis de conduire lié à la conduite au cours d'une période de trois à cinq ans; vous serez soumis à un contrôle continu du dossier de véhicule à moteur (Motor Vehicle Record, MVR).
- Détenir ou être en mesure d'obtenir une licence de vente, un permis de notaire et/ou une certification en manipulation des aliments (dans les 90 premiers jours de l'emploi), le cas échéant, dans la province où se trouve le lieu de travail assigné.
- Des efforts physiques peuvent être nécessaires pour accomplir certaines tâches professionnelles (être assis jusqu'à deux heures ou plus à la fois, être debout jusqu'à huit heures ou plus par jour, marcher, se pencher, s'agenouiller, s'étendre sur le sol, se contorsionner, porter, attraper ou pousser des objets, s'étirer, tirer et soulever jusqu'à 50 lbs (22,68 kg).
- Utilisation fréquente des mains pour saisir et utiliser correctement des outils, saisir des données, rédiger des communications ou appeler des clients ou des partenaires internes.
- Excellente compréhension de l'anglais écrit et parlé.
- Aptitude à consulter, à lire et à interpréter des documents comme les règlements gouvernementaux, les règles de sécurité, les instructions ou les schémas d'utilisation et d'entretien.
- Style d'interaction avec la clientèle dynamique, positif et engageant.
- Capacité à comprendre et à expliquer clairement des concepts liés à la technologie et au monde automobile.
- Résilience et aptitude à surmonter les objections grâce à l'écoute active et à la pensée critique.
- Capacité à gérer plusieurs tâches simultanément tout en maintenant un niveau de qualité de travail exceptionnel.
- Excellentes compétences en communication écrite et verbale en anglais; la maîtrise d'autres langues constitue un atout.
- Capacité d'apprentissage rapide, aptitude à évoluer dans un environnement dynamique et à s'adapter à des échéanciers en constante évolution.
- Une approche minutieuse visant à améliorer l'expérience client, avec la volonté de saisir toutes les occasions de dépasser les attentes lorsqu'il s'agit de satisfaire notre communauté.
The hourly range for this role is CAD $17.31 to 19.23 for Québec based applicants. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the hourly range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.
The successful candidate may be eligible for annual performance bonus.
We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.
You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than 2/13.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.